Mercure Antwerp City South 4 stars

Customer review rating (ALL Rating) 4.2/5 316 reviews

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Mercure Antwerp City South
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+ 16 Services

Hotel extras

  • Brasserie 1920 on-site with international cuisine

  • Across from Hertoghe Park

  • Next to highway and outside of low emission restricted area

  • Direct connection to the city centre by tram

  • 9-minute walk from Antwerp Expo Convention Centre

Hotel location

Mercure Antwerp City South

Desguinlei 94
2018 antwerpen
belgium

Tel: +3232448211

Check-in from 15h00

Check out up to 12h00

  • BUS:  17 De Singel

  • TRAMWAY:  2.6 De Singel

  • By plane

    ANTWERP AIRPORT At 5km / 3 miles

  • By plane

    BRUSSELS ZAVENTEM At 40km / 24 miles

  • By car

    E19 At 2km / 1 miles

  • By train

    BERCHEM STATION At 3km / 1 miles

GPS:51.194751, 4.40636

Congress centre

  • ANTWERP EXPO 0.0 km / 0.0 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BRASSERIE 1920

Come in and enjoy our delicious dishes. We have free WIFI throughout our bar, making it an ideal spot to enjoy a cappuccino while checking your emails or reading a newspaper. Our brasserie and room service are available 24h a day

Your meetings and events

Room descriptions and layouts

10 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Podium

  • Day light

  • WIFI access

  • Syndicate rooms

  • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Antwerp City South

100% genuine reviews from our guests

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ALL Rating 4.2/5

316 reviews

TripAdvisor Rating 4.0/5

975 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

"Professionally" well located

Customer review rating 3.5/5

La M. Business - 27/11/2021 Confirmed reviews ALL

Everything was good except that the rooms were a little bit noisy

Location is okay. Satisfactory stay.

Customer review rating 3.5/5

M. Business - 24/11/2021 Confirmed reviews ALL

I hope the refurbishment will result in the required improvements and can be finished in the near future.

Customer review rating 4.5/5

Freddy Families - 18/11/2021 Confirmed reviews ALL

Staf very helpful especially for our Shabbat requirements will certainly stay at the hotel next trip Freddy S.

Martians attack

Customer review rating 3.5/5

Harry Business - 10/11/2021 Confirmed reviews ALL

How surprised were we when saw the scary looking red lunar vehicle-like equipment while entering the hotel lobby! Staff in the restaurant on the Sunday did not give me a chance to use my membership related voucher… Appreciate it’s particular times nowadays but the experience was mixed. Thanks

Just provides a roof on the head.

Customer review rating 2.5/5

Vinit V. Business - 06/11/2021 Confirmed reviews ALL

When I booked the Mercure Antwerp City South hotel for 6 nights in October 2022, I thought I has made a good choice. I was particularly relived because it’s from the house of the Accor Group of Hotels. I have stayed at several Accor hotels in Europe in the past many years. There was. I separate check-in counter for Accor Plus members. However sadly this hotel is not as per Accor standards. The Interriors of the room a very very old. The bathroom and the shower are even older. The water form the hand shower has very low pressure. The shower gel and other toiletries are not that great either. During the last 2 days of my start the cooling systems stopped working, and the windows don’t open. It was 10 degrees outta it I was literally sweating in the room. When I informed her reception they tried their best to resolve it, but they couldn’t. They informed me that there is an issue with the cooling/heating systems and it’s currently being fixed. The breakfast was strictly okay. Very limited items. The only thing that works for the hotel is the staff. They are nice and helpful. I would never stay at this hotel again unless they renovate it.

Dear VINIT V., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Good location, nice interiors

Customer review rating 5.0/5

Athas Families - 04/11/2021 Confirmed reviews ALL

I used to stay at this hotel when it was run by another hotel group. It has had a facelift since. Spacious rooms.

Good stay.

Customer review rating 3.5/5

Eg Couples - 01/11/2021 Confirmed reviews ALL

The facilities were clean enough even though the toilet could be cleaner. The personnel was very friendly and ready to assist.

Good hotel

Customer review rating 4.5/5

Steve E. Business - 29/10/2021 Confirmed reviews ALL

Overall good and in practical location

Room too warm

Customer review rating 1.5/5

Maarten Couples - 25/10/2021 Confirmed reviews ALL

Our room was heated to much. When arrived it was approx 21 degrees, so we have put on the airco. The night was too hot to sleep, so we left the hotel at 04.00 am to return home, without sleep. It appeared the airco during wintertime fuctions like a heating. The room temperature rose to 24 degree, windows could not be opened. We are awaiting a refund for our very inpleasant 'non-stay'. We recommend the hotel to put up a sign at the airco-switch that it functions like a heating during wintertime.

Dear Ellen V., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammed Ajroud Assistant Hotel Manager Mercure Antwerp City South

Very nice hotel

TripAdvisor rating 4.0/5

781willi Business - 24/10/2021 TripAdvisor review

The hotel was very nice and the room also. Bathroom was clean as I expected. The breakfast in the morning was o.k. What I miss was the normal big selection before the corona.The hotel is very close to the motorway what is also very good.

Dear Willi, Thank you for sharing your review. We are pleased that you enjoyed your stay and our high standards met your expectations. We are sorry that due to new health measures put in place for your welfare we are currently unable to provide a buffet breakfast however are ensuring that this new option has a reasonable choice and is of the same high quality expected of us. Nevertheless, we have noted your comments in this regard. We look forward to welcoming you back. Best wishes, Filip Caluwaert, Guest Manager

Ancient glory

TripAdvisor rating 3.0/5

Vacation07938721239 22/10/2021 TripAdvisor review

The hotel needs an urgent upgrade into the 21th century. Rooms are worn out. The shower was beneath all standards. Only the evening diner and the breakfast were up to standard as well as the staff. So not the best price/quality ratio.

Dear Guest, Thanks for taking the time to comment on your visit to our hotel. We are happy that you had a pleasant dining experience and that we helped start your day off on the right foot with our tasty breakfast buffet. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements. We hope to welcome you back for another visit. All the best, Filip Caluwaert, Guest Manager

Good stay and nice bedrooms

Customer review rating 5.0/5

Anonymous Solo - 18/10/2021 Confirmed reviews ALL

The bedrooms are spacious and clean. Good to have Rituals soaps and shampoos

Good stay

Customer review rating 4.0/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

Good as always, friendly staf

Good Stay.

Customer review rating 4.5/5

Michel B. (. Friends - 01/10/2021 Confirmed reviews ALL

The "Mercure Antwerp City South" hotel is well located for people who would like to visit the fabulous city of Antwerp, but do not want to stay overnight in the city itself. Public transport is available at 5'min walking distance. Further it is located literally across the city's Olympic Swimming Pool, and again at 5'min walking distance of one of Antwerp's Cultural & Arts Houses: https://www.desingel.be. During my stay during the world championships cycling 2021, the hotel was host of the successful Italian and less successful Polish cycling teams. Further it is a spacious mid-scale hotel in a quiet area. Value for money, and nice breakfast. Easily changed my stay in a "late checkout". All fine. Will definitely return when attending a concert or exhibition at "DeSingel".

Dear MICHEL B., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Good location and practical to get to city center

Customer review rating 4.5/5

S. S. Business - 23/09/2021 Confirmed reviews ALL

Good clean hotel only regret was that the parking was not available due to cycling event. There was another parking not far away. Will be frequently returning

Dear S. E., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariadne van Arkel Guest Relations Coordinator Mercure Antwerp City South

Well located

Customer review rating 2.5/5

James G. Families - 12/09/2021 Confirmed reviews ALL

I stayed for over 30 days the breakfast was not the best but for why we were there was for medical reason and it was well placed for the hospital

Dear James G., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ariadne van Arkel Guest Relations Coordinator
Customer review rating 2.0/5

Luc P. Friends - 05/09/2021 Confirmed reviews ALL

Comfortable hotel, friendly , understanding staff but the hotel is unsave during covid because regulations are not enforced. Groups of maskless, partying people everywhere. Rowdy people on the corridor at 2 am. Security came when called but should have interfered earlier.

Dear Lucasjozef I P., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Could do Better

TripAdvisor rating 3.0/5

Travel_Man_59 Business - 10/08/2021 TripAdvisor review

The entrance to the hotel looks good. Staff were friendly and responded quickly to pre arrival communication. Location is handy, a few free parking places and nearby tram or bus transportation to City Centre. But the good points stop there. I was told that upon check in (as a platinum member) that I had been upgraded to a "privilege" room. Not quite sure about the privilege bit - Privilege rooms usually have stocked (and free) drinks in the fridge. Mine had just water. But I was more concerned that the fridge was not clean (took a photo) and also the electrics seem to be way out of date - extension sockets link 3 appliances to the same plug. The lighting is so poor that it is quite difficult to read when in bed. And as for the lighting on the bathroom, you can hardly see yourself in the mirror, so impossible to shave. And when you pull the curtain when in the shower, well you're virtually in the dark. So I was rather disappointed with my stay here. The hotel rooms are in need of some serious renovation.

Dear Travel_Man_59, Thank you for sending us your review about your recent stay. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. We are however, sorry for the inconvenience, rest assured, we have taken good note of your comments. We regret that fridge was not clean and for the brightness of the bathroom lights. We hope we have the pleasure of seeing you on another occasion. Kind regards, Filip Caluwaertl, General Manager

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