When it comes to a budget hotel, many would probably think of the place as a hotel next door, nothing really special but my 2 months stay here with my partner was exceptional. And this message is specially dedicated to all the staff working here. Staff is polite and friendly. Going out of their way to make sure everything is ok and all your requirements met. Special thanks to Jason (if I don’t remember the name wrongly) Listening to our needs and helping us sort our room time and again to make sure we stay here comfortably. It’s unfortunate that we are no longer able to stay due to the whole hotel rented out for certain purposes. Thank you to the team. Appreciate your professionalism. Take care of yourself like you took care of us in this pandemic. Stay strong, stay safe. Till we cross path again.

I had some issues with the room and the front desk Irene, Sabrina and the supervisor Jason provided an excellent customer service. Even after hearing my complain they were cordial, friendly and professional and worked out an alternative solution to improve my experience on the hotel. Before them working the solution I considered checking out and going to a different hotel. They were able to change my mind and increase the probability of me recommending the hotel due to the quality customer service.

Overall is gd. but the air con is freezing.... and the toilet exhaust will be turned off after 9pm... the staff is nice and helpful. especially Irene, seripah and Jason helped me a lot...

I booked 2 superior rooms with windows, but the room size in 1 of the room look smaller and the this smaller room does not have any fixture for hanging clothes, let alone having hangers in the room. So the provision in the room is not consistent even though I paid the same price for both rooms. I have stayed in Ibis Budget Singapore (Clarke Quay) too which I feel is better than Ibis Budget (Bugis) when comes to room comfort and room ambience.