Fairmont El San Juan Hotel

Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.8/5 593 reviews

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Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

ALLSAFE approved hotel

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

A stone's throw from Luis Muñoz Marin Airport and Convention Center District, Fairmont El San Juan Hotel is an ideal spot for events. Looking for outstanding meeting rooms? Or first-class service for your seminar? Then make your event unique with us. We offer around 40,000 sq.ft of flexible space, including five ballrooms. So why not use us for that inspirational congress or milestone family occasion? You'll love the fresh approach to business and exceptional event venues at our 4-star San Juan hotel.

Room descriptions and layouts

17 

meeting rooms

From 1 to 1,158 

attendees

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Our accommodation(s)

You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  593 reviews

TripAdvisor Rating  4.0/5  1,415 reviews

Horrible experience. Stay away

TripAdvisor rating 1.0/5

573camilaf TripAdvisor review

Never thought a so called luxury hotel would have an AC system worst than hotels in third world countries but that’s what our experience was at this property. The front desk employees were terrible and unhelpful. We had a 22 month old baby with us so the experience was extremely challenging. We had 4 rooms for 3 nights so you would think they would care but they just made things worse. The first day we arrived the AC was constantly 65 degrees despite being swt to 75 or 78. We called and someone from engineering said the only option was to turn off the AC because otherwise it would continue to be 65 degrees. There was no option to “set” a specific temperature. I basically acted as a human thermostat waking up about 6 tines overnight to turn the AC on and off so our baby wouldn’t be freezing, then turn it on when it got too hot a couple of hours later. Jerry at the front desk gave us a million ridiculous explanations as well and basically said there was nothing they could do! My husband went the next day to complain again since we couldn’t sleep all night due to the AC issue. Then engineering came at some point and “fixed” they AC which meant that they made the problem worse because the AC then started blowing air only. Not cold air, just room temperature like a fan. So for the next 3 days we slept in a hot room. The AC would not go below 74 at night and was very hot during the day. The very expensive coffee bar didn’t have cups for 4 days. This place is terrible. Stay away!

Disappointing hotel

TripAdvisor rating 3.0/5

Catherine A TripAdvisor review

The hotel was a bit disappointing...I was traveling with my husband expecting a quiet, slightly upscale weekend away...this was not that. The hotel has a casino, tons of kids, and EDM blasting at all the pools. Would be great for families or partiers (weird combo but it seems to be their target audience), but wasn't exactly what we were hoping for. The rooms were fine, nothing special. Paper thin walls, we could hear our upstairs neighbors moving furniture until 11pm the second night. Get food elsewhere if you can- the hotel food prices are a bit ridiculous ( eg $10 cup of coffee, $25 breakfast fruit plate).

Beautiful property, helpful staff

Customer review rating 4.5/5

Erica P. Friends - Confirmed reviews ALL

Came with my two best friends for a quick getaway. Everything we could have wanted for our vacation was conveniently located on property. Our room was clean and hospitality staff was so helpful when we needed extra bags in our pool villa. Food on property was so tasty and again we could have stayed on property entire time without leaving.

Dear Erica P., We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Need renovatıon

Customer review rating 2.0/5

On T. W. T. S. B. Solo - Confirmed reviews ALL

Romsa need Face lıft

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

Wonderful experience!

TripAdvisor rating 5.0/5

brandybuford Business - TripAdvisor review

This resort is beautifully designed with extraordinary detail throughout the entire establishment. The entire grounds were extremely well kept. The rooms are very clean and spacious with beautiful views. The resort is very well staffed, and I found that there was always someone ready to open my car door when I arrived, or even push the elevator button for me while I was approaching. The service that I received throughout my entire stay was above and beyond my expectations. Everyone was very kind, courteous, and extremely helpful with any request. I would absolutely recommend this place to anyone I know, and I will be returning with my family for vacation here in the near future.

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Other web-users rate our hotel

  • 367 reviews 7.9/10 Location
  • 681 reviews 4.9/10 Room
  • 916 reviews 6.4/10 Service
  • 8 reviews 0/10 WiFi
  • 352 reviews 4.4/10 Food
  • 340 reviews 2.2/10 Value
  • 335 reviews 7.3/10 Vibe
  • 268 reviews 3.9/10 Cleanliness