Fairmont El San Juan Hotel

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Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.7/5 267 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

  • AVENIDA ISLA VERDE DIAZ WAY:  239

  • By plane

    LUIS MUNOZ MARIN At 1.1km / 0.68 miles

GPS:18.442995, -66.019684

Companies

  • AMGEN 35 km / 21.75 mi
  • BACARDI DISTILLERY 10 km / 6 mi
  • BRISTOL MEYERS 8 km / 4.97 mi
  • COCA COLA 8 km / 4.97 mi
  • ELI LILLY 6 km / 3.73 mi
  • FEDEX 3 km / 1.86 mi
  • GENERAL ELECTRIC 8 km / 4.97 mi
  • HONEYWELL 8 km / 4.97 mi
  • IBM 4 km / 2.49 mi
  • JOHNSON AND JOHNSON 23 km / 14.29 mi
  • MEDTRONIC 8 km / 4.97 mi
  • METRO OFFICE PARK 10 km / 6.21 mi
  • NESTLE 9 km / 5.59 mi
  • PFIZER 45 km / 27.96 mi
  • US FEDERAL GOV 8 km / 4.97 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

A stone's throw from Luis Muñoz Marin Airport and Convention Center District, Fairmont El San Juan Hotel is an ideal spot for events. Looking for outstanding meeting rooms? Or first-class service for your seminar? Then make your event unique with us. We offer around 40,000 sq.ft of flexible space, including five ballrooms. So why not use us for that inspirational congress or milestone family occasion? You'll love the fresh approach to business and exceptional event venues at our 4-star San Juan hotel.

Room descriptions and layouts

18 

meeting rooms

From 1 to 1,158 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

You'll love our inspired accommodation here on San Juan's enchanting Punta El Medio cape. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite.

Our guest reviews

Our guest reviews for
Fairmont El San Juan Hotel

100% genuine reviews from our guests

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ALL Rating  3.7/5  267 reviews

Do NOT waste your time! Go elsewhere!

Customer review rating 1.0/5

Ms. W. Business - Confirmed reviews ALL

Where do I begin? Well, I'll start by stating that I love the Fairmont brand overall. This Fairmont location; however, has been the worst hotel I have stayed in this century if not last too. As is my custom, I booked directly with the property. I also reached out to concierge who assisted me greatly prior to my arrival and during my stay. Natalia and Melissa provided excellent dining recommendations and they did a lot of research to find particular excursions for me and amy guest. They are the ONLY reason I didn't rank this review a 1. They deserve a star of their own. The other staff...can go somewhere. I have never and will never again stay at another Fairmont outside the continental US until I have assurances that it is nothing like Fairmont El San Juan.

Customer review rating 1.0/5

Migdalia F. Friends - Confirmed reviews ALL

I upgraded my room on the day of arrival and the room smelled like weed and was dirty. I called the office and asked to move the following morning since it was late when I checked in from a late flight. I told the staff and they said nothing and just moved my room to my original reservation.

Good stay!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The staff were responsive and friendly. My room was clean and comfortable.

Great Stay

Customer review rating 5.0/5

Frank G. Business - Confirmed reviews ALL

We have a wonderful stay at the hotel

Good Stay

Customer review rating 4.5/5

Scott T. Business - Confirmed reviews ALL

Overall a good experience! The resort is well located very close to the airport and just a short cab ride to Old San Juan. Beach and pool were nice, towel service was awesome, beach chairs were old and on the verge of breaking so would be nice to have newer chairs. Overall service from staff was great and it was easy to find my way around the resort. Food at the Meat Market and at Il Sole Pizzeria could have been better, the fish at the Meat Market was overcooked (I know, shame on me for ordering fish at a steak house!), and the lobster ravioli at the pizza restaurant could have contained a little more lobster, especially for the price paid. My only complaint was loud music that went until ~1:00am on Friday night! Other than that I would return to this resort.

One of the best hotel stays in my travels!

Customer review rating 5.0/5

Jose Business - Confirmed reviews ALL

From the moment I arrived, everyone at the Fairmount was a pleasure to meet and made my stay pleasurable! The hotel room itself was very spacious and up-to-date. The staff was very helpful and ensured all my needs were met to the highest standards. I definitely will keep the Fairmount top of mind for hotel selection when traveling to Puerto Rico again.

Great location great amenities

Customer review rating 4.0/5

Dee Friends - Confirmed reviews ALL

Location is great. Amenities is also great. Would be a 10 but front desk people are slow and rude. No issues with anyone else. Just the front desk.

Great people

Customer review rating 4.0/5

Anna F. A. Business - Confirmed reviews ALL

very helpful staff amenities are well maintained rooms never got cool enough

Terrific staff!

Customer review rating 5.0/5

Diana B. Business - Confirmed reviews ALL

Came for a business meeting and felt the staff was fabulous.

Employees seemed unhappy and not nice

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Every employee seemed put off at having to service guests. Ac in my room didn’t work. Food was mediocre.

Stay was ok

Customer review rating 2.0/5

Edwin P. Business - Confirmed reviews ALL

Stay was ok, person who helped me with check in was in a bad mood and didn’t seem like a person that should be in front desk. There was a discrepancy with the price and she didn’t handle it well. She was very pushy to prove her point and win an argument, instead of being emphatic and trying to understand how I felt. Made me feel very bad. I did not leave the hotel because I had somw collegues that had already checked in. Also, the room I was giving had a strong prefume smell and a backgroung odor of smoke. It seemed they were trying to mask a smoke odor with a heavy perfume or chemical.

The food and service was not good

Customer review rating 2.5/5

Grace L. Business - Confirmed reviews ALL

The room was better than average and spacious. The Internet connection was interrupted on several occasions and the TV programs froze a lot of times. The service was not good overall. There were 3 or 4 employees that were very nice but the rest of the employees were not nice and were rough when answering questions or giving information. That includes the servers in the convention, some employees at the brunch location near the pool, and a couple of waitresses at the casino. The breakfast menu of the convention was acceptable but the first lunch was not good. The chicken was raw in some parts and the cassava mash was not good. It was not a good choice for the visitors. I am Puerto Rican and the people around me did not eat the food. Ah, and the salad did not have dressing. The next day the food (that was mostly local food) was quite good. I live in Puerto Rico and was surprised by the treatment because in Puerto Rico I am used to being treated very nicely most of the time.

Customer review rating 1.5/5

William W. Business - Confirmed reviews ALL

The room was very poorly lit and the bathroom was way to small! When I called room service or the front desk the phone was busy for a long period of time. The food I ordered from Room Service was terrible !!

Cozy stay!

Customer review rating 4.5/5

Khalid S. Business - Confirmed reviews ALL

Well located and cool amenities!

Customer review rating 4.5/5

Mike S. Business - Confirmed reviews ALL

Overall we had a great stay at the hotel. Casino, bar and staff were great! See you again!

Our most recent 20 reviews