Customer review rating (ALL Rating) 4.5/5 535 reviews
Mercure Grand Hotel Metz Centre Cathédrale
3 Rue Des Clercs
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Access: 1.5 km / 0.93 mi 15 min walk / 10 min drive
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In a setting that tells the story, you'll discover a selection of local drinks. A lover of wines, spirits and beers, discover Lorraine's know-how in a unique place under a splendid industrial skylight.
Immerse yourself in the heart of this 18th century boutique hotel decorated with style, charm and character with 59 fully-renovated rooms. Enjoy a gentle moment of rest in one of our classic rooms or opt for our privilege rooms for a wider range of services.
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Our guest reviews
100% genuine reviews from our guestsFind out more
Clean and well located Hotel
Customer review rating 4.0/5
Emf Couples - Confirmed reviews ALL
This was our second visit to this hotel. We were very pleased with the room we got, more spacious than the previous one. Also the staff was very helpful in providing us with china cups and a kettle. Although, there is a machine that makes coffee and tea it is much better to have a kettle. The room was quiet and clean. The bed and towels were very good. In some 5-star hotels you do not get this quality of towels or service. Congratulations. The only negative aspect is that the reception works also as bar so it can get quite busy at times.
Dear Madame MARGARIDA F., Thank you very much for having taken the time to leave us a detailed comment after your second venue in our hotel Mercure Grand Hôtel Metz Centre Cathédrale. We are delighted to see that this new stay was as good as the previous one and that you could enjoy all the comforts our hotel provides you. As you mentioned in your comment, we decided that our reception would also be a bar so that it gives another atmosphere to the place. We can also check you in near the little tables so that it feels comfier than standing up. It was a pleasure again to receive you and we all hope to have the chance to see you a third time. Best regards, Loyse and all the staff team
Good stay well located
Customer review rating 4.0/5
Anas Couples - Confirmed reviews ALL
The hotel is located in a nice historical area, the rooms are comfy, clean. The building is a bit old. The staff are very welcoming.
Dear Monsieur Z., Thank you very much for having taken a little bit of your personnal time to leave us a review after your venue in our hotel Mercure Grand Hôtel Metz Centre Cathédrale. We are glad to see that your stay went well and that you felt welcome and helped during your stay. We hope you could have a good rest in our cosy rooms before hitting the road again. It was a pleasure to receive you in Metz. Best regards, Loyse and all the staff team
Customer review rating 3.5/5
Mk Couples - Confirmed reviews ALL
Dear MICHAIL K., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Metz Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception, Kelis.
Customer review rating 1.5/5
Vdm Couples - Confirmed reviews ALL
Very very small room, not even a chair!
Dear MARC V., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Metz Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The reception, Kelis.
Great Service and Breakfast
Customer review rating 5.0/5
Peter L. Families - Confirmed reviews ALL
Very clean and nice. Terrific service. The breakfast was outstanding.
Dear Monsieur L., Thank you very much for your short but really sweet comment regarding your venue in our hotel Mercure Grand Hôtel Metz Centre Cathédrale. We are extremely delighted to see that everything went perfectly well during your stay in our establishment. Your words mean a lot to us as they prove that our work is not vain and that our hotel evolves into a nice and cosy place. As you mentionned in your comment, our team is devoted to you and always ready to help at any moment of the day and the night. We are glad that we could help you while you were with us. It was a real pleasure to receive you in Metz. Best regards, Loyse and all the staff team
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price