Rezydent Sopot MGallery Hotel Collection 5 stars

Customer review rating 4.6/5 118 reviews

ALLSAFE approved hotel

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Rezydent Sopot MGallery Hotel Collection
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+ 23 Services

Hotel extras

  • Railway Station just a few steps away from the hotel

  • The hotel is just 500 meters away from a charming beach boasting iodine filled air

  • Grino Restaurant style of dining - bistronomy Casual atmosphere and dishes on hot Lava Stones

  • All rooms are equipped with a very high quality MGallery bed

  • Artful bespoke design, in tune with its maritime surroundings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Rezydent Sopot MGallery Hotel Collection

Plac Konstytucji 3 Maja 3
81704 sopot
poland

Tel: +48585555800

Fax: (+48)58/5555801

Check-in from 15h00

Check out up to 12h00

  • ZTM GDANSK :  SOPOT

  • SKM :  SOPOT

  • PKP :  SOPOT

  • By plane

    PORT LOTNICZY GDANSK IM LECHA At 18km / 11.18 miles

  • By boat

    STENA LINE GDYNIA At 15km / 9.32 miles

  • By car

    RUSOCIN At 30km / 18.64 miles

  • By train

    SOPOT PKP At 0.2km / 0.12 miles

  • By train

    SOPOT PKP At 0.2km / 0.12 miles

GPS :54.4428019, 18.5627327777

Congress centre

  • AMBER EXPO 11.0 km / 6.84 mi

Hotel services

GRINO

Novel style of dining - bistronomy combining refine cuisine with a casual atmosphere, serving regional delights from local suppliers, including steaks, fish and cheeses crafted in a unique way on hot Lava Stones.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 63 rooms
    • One room for people with reduced mobility
    • 18 family rooms
    • One connecting room
    • 63 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
    • Polish
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Umbrellas
    • Shoe shine machine
Access to property
  • Underground PKP parking Additional charge
    • Near the property
    • 240 parking spaces
    • Public
Well-being
  • ZDROFIT FITNESS CLUB
    • Nearby
Boutiques/shopping
  • Shopping mall
  • Shopping mall
  • Drugstore/pharmacy

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 50 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • WIFI access

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Rezydent Sopot MGallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

118 reviews

TripAdvisor Rating 4.0/5

6 reviews

Customer review rating 2.5/5

Ewa Couples - 12/10/2021 Confirmed reviews ALL

We had an upgraded room on the first floor. I was very disappointed that the room we were staying in did not have the proper window, it only had the window overlooking the restaurant. The room was very dark with no natural light. On top of it the room did not have good lights . At least I would expect lots of lamps, downlights to lighten up the room. I have never stayed in the 5 star hotel (even 4 star) with no window. I paid extra money for the upgrade but had no idea I have to ask "does the room has a window?" Great location, very nice service but the rooms are very depressing.

Dear Ewa, Thank you for taking the time to tell us about your experience at the Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We made a note of your room preferences and in the future we will do our best to assign brighter room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Daniel Guest Experience Manager

Very pleasant stay

Customer review rating 4.5/5

Chris N. Business - 28/09/2021 Confirmed reviews ALL

Having stayed at the Rezydent on numerous occasions with family and via our family's business, I was surprised to see that the hotel had undergone a refresh - which was very much appreciated and welcomed. The common areas are brighter and more contemporary, and while the previous decor was classic and comfortable, the hotel benefits greatly from this. Our interactions with your staff were extremely positive, and all of the team were hospitable, accommodating and friendly. We also are very pleased to note that the breakfasts are still of a very high quality and that a number of individual touches remain - a small gift of amber soap (amber a local symbol of the area) was appreciated.

Dear Chris, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

Very nice place. Good location

Customer review rating 4.5/5

Tats Business - 28/09/2021 Confirmed reviews ALL

Great breakfast buffet, very friendly staff and everything very clean!

Dear Tatiana, Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

Absolutely no 5* experience! Price/quality a bad joke!

TripAdvisor rating 1.0/5

Ben H 14/09/2021 TripAdvisor review

They charged me almost 200 Euro a night for a room with a shower with a clogged drain, so I had to stop showering to prevend that the whole bathroom would flood. The soap dispenser in the shower was empty. So taking a shower was not possible in this 5 star hotel!!! Also the toilet was not screwed properly to the floor. For almost 200 Euro a night in a 5 star hotel, I expect much better!

Great location

Customer review rating 4.5/5

Sabina Friends - 30/08/2021 Confirmed reviews ALL

Our stay was super nice, the stuff was very kind, they asked couple of times what we need, our dogs were very happy as well :) and the lady from Cleaning team did not charge us for the stains on the carpet, thanks !

Dear Sabina,, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

A very dissatisfied stay, no 5 stars experience

Customer review rating 1.5/5

Ben Couples - 26/08/2021 Confirmed reviews ALL

The building and the room looked nice. But the restaurant was to small to serve breakfast for all, so people had to wait. I appreciated the welcome gift (fresh fruit). But the bathroom was very disappointing. The drain in the shower was clogged. So I had to turn off the water to prevent that the bathroom would flood. Than there was no soap in the dispenser in the shower! The toilet was not well connected to the floor (a bit shaking if you sit on it). And the toilet paper was very coarse and thin. I paid almost 200 euro for a night. For that price I expect much better! This was absolutely not 5 stars worthy!!

Dear Mr H., Thank you for taking the time to tell us about your experience at the Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Daniel Guest Experience Manager

good stay

Customer review rating 5.0/5

Anonymous Solo - 13/08/2021 Confirmed reviews ALL

very good service and nice people in reception

Dear Kinga, Thank you for completing the surveyand for your nice comments regardingyour stay at our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Anna Daniel Guest Experience Manager

Well located and stylish hotel.

Customer review rating 3.5/5

Anonymous Families - 12/08/2021 Confirmed reviews ALL

Nicely located hotel. Nice decoration and friendly staff. Good stay at the hotel, we appreciated our time there. Few points for improvement potentially : - breakfast room is great but in fact a bit small. It is a bit unpleasant when you are never sure to have a table for all your family (5 people). Maybe few more tables could be added ? - room cleaning could be more efficient or have more staff. It is unpleasant when you are back at 3 pm and find your room not yet done. I believe 5 stars standard should mean room cleaning done in the morning in any case…

Dear Guests, Thank you for taking the time and trouble to complete a survey following your recent stay at Rezydent Sopot MGallery Hotel Collection. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

butifull hotel

Customer review rating 4.5/5

Merete E. Families - 09/08/2021 Confirmed reviews ALL

Butifull hotel with gret location. Unfortunatley the rooms was not clear for us befor 2 houers after check inn time. The reception staff was ok, the bar/ resaurant staff was great.

Dear E., Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Ann Daniel Guest Experience Manager

3 star experience not more

Customer review rating 2.5/5

Gerald K. Families - 31/07/2021 Confirmed reviews ALL

The worst 5 star hotel of Accor Group . The service is shocking . The staff is not trained to solve any problems, limited helpful .

Dear Mr K., Thank you for taking the time to tell us about your experience at the Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Wolny General Manager

Great location and nice decor

Customer review rating 3.5/5

Jean Families - 27/07/2021 Confirmed reviews ALL

Overall we enjoyed our experience at the hotel. Location was great and hotel was very clean. Only problem we had was the first night we stayed the vents was making some kind of noise all night. So we had a hard time sleeping. But the next day we told the front desk and they had it fixed so it was fine afterwards. For a five star hotel we were a bit surprised at level of service with the staff. No one helped us take our belongings to our room and out. We did it all on our own and no one offered to help either.

Dear Jean Thank you for taking the time to tell us about your experience at Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Wolny General Manager

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