Having stayed at the Rezydent on numerous occasions with family and via our family's business, I was surprised to see that the hotel had undergone a refresh - which was very much appreciated and welcomed. The common areas are brighter and more contemporary, and while the previous decor was classic and comfortable, the hotel benefits greatly from this. Our interactions with your staff were extremely positive, and all of the team were hospitable, accommodating and friendly. We also are very pleased to note that the breakfasts are still of a very high quality and that a number of individual touches remain - a small gift of amber soap (amber a local symbol of the area) was appreciated.

Great breakfast buffet, very friendly staff and everything very clean!

They charged me almost 200 Euro a night for a room with a shower with a clogged drain, so I had to stop showering to prevend that the whole bathroom would flood. The soap dispenser in the shower was empty. So taking a shower was not possible in this 5 star hotel!!! Also the toilet was not screwed properly to the floor. For almost 200 Euro a night in a 5 star hotel, I expect much better!

Our stay was super nice, the stuff was very kind, they asked couple of times what we need, our dogs were very happy as well :) and the lady from Cleaning team did not charge us for the stains on the carpet, thanks !

The building and the room looked nice. But the restaurant was to small to serve breakfast for all, so people had to wait. I appreciated the welcome gift (fresh fruit). But the bathroom was very disappointing. The drain in the shower was clogged. So I had to turn off the water to prevent that the bathroom would flood. Than there was no soap in the dispenser in the shower! The toilet was not well connected to the floor (a bit shaking if you sit on it). And the toilet paper was very coarse and thin. I paid almost 200 euro for a night. For that price I expect much better! This was absolutely not 5 stars worthy!!

very good service and nice people in reception

Nicely located hotel. Nice decoration and friendly staff. Good stay at the hotel, we appreciated our time there. Few points for improvement potentially : - breakfast room is great but in fact a bit small. It is a bit unpleasant when you are never sure to have a table for all your family (5 people). Maybe few more tables could be added ? - room cleaning could be more efficient or have more staff. It is unpleasant when you are back at 3 pm and find your room not yet done. I believe 5 stars standard should mean room cleaning done in the morning in any case…

Butifull hotel with gret location. Unfortunatley the rooms was not clear for us befor 2 houers after check inn time. The reception staff was ok, the bar/ resaurant staff was great.

The worst 5 star hotel of Accor Group . The service is shocking . The staff is not trained to solve any problems, limited helpful .

Overall we enjoyed our experience at the hotel. Location was great and hotel was very clean. Only problem we had was the first night we stayed the vents was making some kind of noise all night. So we had a hard time sleeping. But the next day we told the front desk and they had it fixed so it was fine afterwards. For a five star hotel we were a bit surprised at level of service with the staff. No one helped us take our belongings to our room and out. We did it all on our own and no one offered to help either.