Mercure Hotel Luebeck City Center 3.5 stars

Customer review rating (ALL Rating) 4.4/5 553 reviews

ALLSAFE approved hotel

Information message

Mercure Hotel Luebeck City Center
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+ 14 Services

Hotel extras

  • No hotel in Lübeck has more and bigger family rooms than us!

  • All rooms of our hotel have an electric kettle with coffee and tea set.

  • Enjoy soccer, movies, and more: with the free Sky TV channels in your room.

  • Use parking garage for a fee or free car park in front of the hotel.

  • We are all passionate hosts and want to make your visit an experience!

Hotel location

Mercure Hotel Luebeck City Center

Hansestrasse 3
23558 luebeck
germany

Fax: (+49)451/880999

Check-in from 15h00

Check out up to 12h00

  • By plane

    HAM At 66km / 41.01 miles

  • By plane

    LBC At 7.5km / 4.66 miles

  • By train

    LUEBECK HBF At 0.1km / 0.06 miles

GPS:53.866064, 10.672163

Companies

  • DRAEGERWERKE AG 1.2 km / 0.75 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast

One breakfast

Our accommodation(s)

Our guest reviews for
Mercure Hotel Luebeck City Center

100% genuine reviews from our guests

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ALL Rating 4.4/5

553 reviews

Customer review rating 5.0/5

Fabrice F. I. Families - 15/12/2021 Confirmed reviews ALL

Well located.

Dear Mr. I., thank you so much for this great feedback. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel
Customer review rating 4.0/5

Anonymous Couples - 15/12/2021 Confirmed reviews ALL

Very good, was only missing Bar for a cocktail and a refrigorator for cold water/ beer

Dear Mr. P., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We do not have a bar but you can order a lot of drinks at our reception 24hours per day. For your next stay we recommend our Privilege rooms which are equipped with a minibar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Claudia Bohnenstengel

Hotel Good, Experience OK

Customer review rating 3.5/5

Johan Families - 07/12/2021 Confirmed reviews ALL

Check-in was long and painful, I missed energy and smiles in the check-in booth (by all the employees), we were very happy to get rooms next to each other, nice rooms. A little confused, as one room was including water/beer and the other room the same was for a charge. Breakfast nice. Location OK.

Fair stay

Customer review rating 3.5/5

Philipp A. Families - 05/12/2021 Confirmed reviews ALL

Ir serves the purpose and the breakfast was nice. The Building and the Overall decoration and furnishings quite outdated, in particular the rooms.

An ok hotel well located in Lubeck

Customer review rating 3.5/5

Camilla Couples - 01/12/2021 Confirmed reviews ALL

Had an overnight stay in Lubeck while en route through Germany. The room was comfortable and warm, the TV only offered German speaking channels (often the case in Germany). No restaurant in the hotel, but we found several nearby. The staff were weirdly aloof, we felt we were inconveniencing them by showing up, but ok for an overnight stay.

Dear Mrs. M., thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and natural service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best wishes from Lübeck Claudia Bohnenstengel
Customer review rating 4.5/5

Anonymous Families - 29/11/2021 Confirmed reviews ALL

Everything nice, especially the bed. The receptionist was not aware that we had already paid for our reservation so she asked for an amount of about €345.00 ? (cannot remember the exact amount) - but we had already paid EUR 446.00. We are sorry that we had to pay so much more for the very same reservation.

Good stay

Customer review rating 5.0/5

Great Families - 31/10/2021 Confirmed reviews ALL

Frindly peopel Got the helt we needed

Perfect location

Customer review rating 4.0/5

Jimmy Solo - 09/10/2021 Confirmed reviews ALL

Close to transportation and just a short walk from the main sights. Good front desk staff, friendly and professional!

Dear Mr. A., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from Lübeck Claudia Bohnenstengel

Well located nearby the railway station

Customer review rating 4.0/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

After a long sea travel from Helsinki, it was good to have a comfortable overnight stay on your hotel.

unwelcoming

Customer review rating 2.0/5

Not K. Couples - 08/08/2021 Confirmed reviews ALL

hotel adequate staff not welcoming

Dear Mr. B., thank you very much for taking the time to share your experience and reviewing the Mercure Hotel Lübeck City Center. We deeply regret hearing, that your stay was overshadowed by the hotel service and are very sorry, that we were not able to fulfill our own aspiration in this regard. A friendly and warm welcoming service has the highest priority for us regarding our staff. We will check with the department in charge to discuss the situation you described. We would be pleased, if you gave us the chance to convince you of all our services upon your next stay with us. Best regards from Lübeck Claudia Bohnenstengel

Good location

Customer review rating 5.0/5

Pauline Couples - 02/08/2021 Confirmed reviews ALL

Great stay, good breakfast and centrally located.

Well located

Customer review rating 4.0/5

Hans J. M. Couples - 24/07/2021 Confirmed reviews ALL

Everything fine. But one Day too late Room cleaning. And one of the cleaners Were smelling too much of sweat. NOT Nice

Dear Mr. M., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Claudia Bohnenstengel

Excellent location, friendly staff, great breakfast!

Customer review rating 5.0/5

John T. Couples - 23/07/2021 Confirmed reviews ALL

My wife and I were delighted with our stay at the Mercure Hotel City Center Lübeck. Located just a short walk from Lübeck's main train and bus stations, the hotel is perfectly situated for an exploration of Lübeck. The famed Holsten Tor and the historic Altstadt are just minutes away by foot. The hotel staff was friendly and professional and eager to answer any and all questions. The hotel's generous breakfast was something we looked forward to every morning.

Lovely Stay

Customer review rating 4.5/5

Rd Couples - 09/07/2021 Confirmed reviews ALL

We have not travelled since before Covid and were not sure what to expect. The lady at front desk was great, very welcoming and full of useful information, including on where to park as we had missed out on on-site parking. We were also thrilled to be given an upgrade on our room, as we are part of ALL Accor - we were not expecting that so it was a real bonus! The hotel is really well located opposite the train station and only a few minutes walk to town. The decor is a little dated but that didn't matter overall.

Dear Mrs. D., we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

good location

Customer review rating 4.0/5

Mic Families - 16/06/2021 Confirmed reviews ALL

Booking on internet on accor hotels are way too complicated. To the point where I was to stop yhe effort. Michael

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. I will . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Bohnenstengel

Smooth experience

Customer review rating 4.5/5

Laura W. Business - 14/01/2021 Confirmed reviews ALL

We overnighted on a work trip, and the location was conveniently close to the big road, and the facilities had easy parking. The reception was open in the middle of the night, and the room was clean and large. The night receptionist was friendly and helpful, even though he didn't speak english. A minus point for the breakfast arrangements during the covid pandemic: everybody had to get coffee themselves from a machine, and it would have been much safer to have the coffee bruoght to the tables like the rest of the breakfast.

Dear Laura, we very much appreciate your comments regarding your stay at the Mercure Hotel Luebeck City Center. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Best wishes from Lübeck Claudia Bohnenstengel

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