ibis Styles Krasnaya Polyana

Customer review rating (ALL Rating) 4.7/5 735 reviews

Hotel extras

  • Large cozy rooms

  • Restaurant Kashtan offers international cuisine

  • Ski slopes within a walking distance

  • Different conference rooms can be rented individually or in groups

ALLSAFE approved hotel

Hotel location

ibis Styles Krasnaya Polyana

5 Gornaya Street
354392 SOCHI
Russia

GPS:43.66841, 40.259961

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

KASHTAN

Our accommodation(s)

Our modern and cozy rooms with comfortable beds and functional bathrooms have all facilities for the most comfortable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  735 reviews

TripAdvisor Rating  4.0/5  178 reviews

Сетевой отель по-КрасноПолянски

TripAdvisor rating 1.0/5

Наталья М TripAdvisor review

Представьте железную трубу, по которой с седьмого этажа спускают строительный мусор. Представили? А теперь представьте, что выплевывает мусор эта труба на расстоянии семи метров от окон вашего номер. На ресепшен с милой улыбкой заявили, что повысили класс нашего номера. Вместо прекрасно подходящего нам стандарта мы получили две огромные комнаты, а два окна выходили на описанный выше ад. - Нет, у нас нет свободного номера, который вы забронировали. В отеле отключена система кондиционирования, поэтому нам с той же улыбкой сказали, что +28 градусов – это нормальная температура в номере. Кстати, как мы выяснили, она не снижается даже при открытии окон, потому что заботливый персонал установил все батареи и подогрев полов на максимум, хотя жара вернулась и стояла уже неделю. И первый работник отеля, который пришел к нам в номер, сказал, что все выключено. Пришлось вызывать более опытного специалиста по батареям. Нам не предложили никаких решений. Видимо, администраторы никогда не бывают в номерах, потому что убеждены в том, что такие условия в принципе возможны для проживания. Да, нас переселили в Novotel после того, как я практически поругалась с персоналом. Но поездка была испорчена, ребенок не поспал и капризничал до самого отъезда в воскресение, в ресторан мы не пошли по той же причине плюс настроение. Я никогда не думала, в отеле Ibis возможно такое отношение к гостям. Неважно, что они члены клуба лояльности, у одного из гостей день рождения и с ними годовалый ребенок. Такое отношение недопустимо к любым гостям. P. S. На сайте написано о шумных работах во дворе, которые продлятся по 30 сентября. Мы остановились в отеле 1 октября.

Good stay

Customer review rating 4.5/5

Moe Families - Confirmed reviews ALL

Good stay , But the breakfast wasn't that good

Dear Moe, Thank you for taking the time to share your experience at Ibis Styles Krasnaya Polyana. I will pass your comments about breakfast to our Restaurant team to ensure that they are corrected and the quality of the food is improved. Sincerely, Nasakin Konstantin, Ibis styles Hotel concierge.

Amazing staff

TripAdvisor rating 5.0/5

Lyudmila3847 Couples - TripAdvisor review

Excellent, friendly staff. That was unforgettable vacation at the hotel Ibis Styles. Thank you very much. The breakfast was delicious, but the room needs to be lilt bit repaired, the most I liked about the hotel is the location. It is the nearest hotel to the cable car at the 960 hight

Dear Lyudmila, Thank you for taking the time to leave us a review of your stay. We are delighted that you appreciated the work of the staff at Ibis Styles, the hotel's convenient location, and the buffet breakfasts. It is extremely important for us that every hotel guest feel comfortable and safe. We strive to improve the service every day, focusing on the wishes of our guests. We thank you for your comments. We are happy your stay at the hotel was pleasant and gave you a positive impression! Thank you for appreciating the efforts of our colleagues. They will be very pleased to hear about your feedback. With kind regards and hope for a new meeting, Sabirullina Irina, concierge at Ibis Styles Krasnaya Polyana.

Perfect location for visit to the 960 cluster - next to cable car

Customer review rating 4.5/5

Semyon Z. Families - Confirmed reviews ALL

We had great offer of large suite. The suite was a bit "too" large for our family of 4 and we would prefer are more cozy accommodation. Reception was perfect to support us and get us keys well before formal time. We would like to see a better choice for the breakfast as most of meals and drinks seem to have extra sugar.

Dear Semen Z., Thank you for the time you took to give us feedback about your stay. It is extremely important for us that every guest of the hotel feel as comfortable as possible. We strive to improve the service every day focusing on the wishes of our guests. I thank you for your comments. I am very glad your stay at the hotel was pleasant for you and left you with a positive impression! We will take into account all your comments for the future to avoid their repetition. I hope for a new meeting at the hotel and I believe we will be able to provide you with the higher level service during your next stay. With best wishes and hope for a new meeting at the hotel. Kupreishvili Tengiz guest relations agent Ibis Styles Hotel.

Almost everything great

Customer review rating 4.0/5

Yaroslav Families - Confirmed reviews ALL

Great location, good stay, comfortable rooms, pleasant personnel. What can be improved: 1. Stifling hot air in the hotel (corridors and dining rooms) 2. Candies, sweets, including gummy bears and other not healthy and attractive for kids stuff, right in the center of the dining room, in very noticable and accessible for kids place

Dear Yaroslav S., Thank you for the time you took to fill out the questionnaire on the results of your stay. It is extremely important for us that every guest of the hotel feel as comfortable as possible. I thank you for your comments. I am sorry that these notes have affected your overall impression of the hotel and have not fully met your expectations. We will take into account all your comments for the future to avoid their repetition and will work carefully through them with the responsible managers of the hotel services. I hope for a new meeting at the hotel and I believe we will be able to provide you with the higher level service during your next stay. Svetlana Shcherstobitova, Guest Relations Agent hotel Ibis Styles Krasnaya Polyana

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Other web-users rate our hotel

  • 445 reviews 9.3/10 Location
  • 896 reviews 9/10 Room
  • 779 reviews 9.3/10 Service
  • 678 reviews 9.1/10 Breakfast
  • 455 reviews 9/10 Comfort
  • 210 reviews 8.6/10 Cleanliness
  • 126 reviews 8.5/10 Vibe
  • 82 reviews 7.7/10 Value

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