Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 271 reviews

ALLSAFE approved hotel

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Swissôtel Al Murooj Dubai
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+ 27 Services

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet
Opposite The Dubai Mall
Downtown Dubai
117546 dubai
united arab emirates

Tel: +97143211111

Fax: (+971)4/3215555

Check-in from 14h00

Check out up to 12h00

  • BUS STOP:  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1.3km / 0.81 miles

GPS:25.2031987, 55.2777975

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

Swissotel Al Murooj Dubai offers a vibrant place for any business or social event that can successfully host business events, conferences, meetings, weddings and other celebrations.Al Yasat Ballroom features its own private entrance a bright, spacious pre-function areas and a VIP majilis that can host between 100 and 500 guests for day or evening events.Each of the 6 elegant meeting and event spaces features state-of-the-art audio visual technology, our expert events team are specialists in delivering precision and flexibility.

Room descriptions and layouts

5 

meeting rooms

From 1 to 500 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews for
Swissôtel Al Murooj Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

271 reviews

Perfect location

Customer review rating 4.5/5

Nabil H. Solo - 21/01/2022 Confirmed reviews ALL

Being a regular customer , i enjoyed my stay a lot as usual starting with the professional treat on Receptian desk by Me. Seif passing by Bellboy Mr. Nabil , ending by all team at resturant Mrs Fatma Egg section and the big. Cheif The only thing i faced is : i booked my stay via Al-Allor mob application , few days later i rcvd mail from Allor offering 25% discount which i failed to get it bcs their web site was not working probably, so i wrote to your hotel asking their help but i kept rcvg negative reply from Kevin Sindayihebura that they cant help and no relation , at least i was expecting help specifically i explained clearly that allor website facting some Maintenace so at least he or she can direct me to reach them by mail or phone

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Spacious

Customer review rating 3.5/5

Ahmed Families - 20/01/2022 Confirmed reviews ALL

Nice and spacious but needs the furniture to be changed as soon as possible

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Bad stay

Customer review rating 2.0/5

Anonymous Families - 19/01/2022 Confirmed reviews ALL

The staff was very helpful and kind specially Ms. Walaa at the reception but the room is uncomfortable, the beds and pillows are not comfort at all. The room smells too bad, lightings are very low The apartment is very old and needs renovation. The breakfast presentation is very good but it has nothing special and it tastes less than normal The location was perfect

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Great hotel to stay in Dubai

Customer review rating 4.5/5

Nick C. Friends - 19/01/2022 Confirmed reviews ALL

Hotel is conveniently located to where I was planning to go. If you want modern touch, this is not the decor of this hotel. Nevertheless, it's clean and prompt when you ask for something to be done.

Dear Mr. c., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

location was great but room location was not great. Noise from street :(

Customer review rating 2.5/5

Christian A. Solo - 19/01/2022 Confirmed reviews ALL

The hotel is beautiful and clean, I must say! The staff is very helpful and respectable to the guests however I have requested (before coming to the hotel) a room overlooking the pool area/garden and they provided me with a room on the street. At night it was not ideal to sleep because of the noise from cars. I was a bit disappointed from that sense given the good price I paid for my room.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Great location and lovely hotel

Customer review rating 4.5/5

Stephen J. Couples - 18/01/2022 Confirmed reviews ALL

Overall we had a lovely stay. The hotel is very well presented in all the public areas and all the staff were polite and helpful. The location is very good for a downtown position, within easy reach of key locations such as the Dubai Mall and Metro station. Facilities were very good with outdoor pool, extensive grounds (shared with the apartment blocks I believe) and nice restaurant. A shame you had to traverse through the dining room to get to the outside pool (though a somewhat convoluted route through the gym was possible). Coffee was excellent - please keep that up!

Dear Mr. J., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Nice complex next to Dubai Mall / Burj Khalifa.

Customer review rating 5.0/5

Andy Solo - 18/01/2022 Confirmed reviews ALL

Everything that is necessary for a good stay is on site, with a nice pool, restaurants, pub, gym, tennis, massage.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great location, SUPER FRIENDLY STAFF

Customer review rating 5.0/5

Jorge L. Families - 17/01/2022 Confirmed reviews ALL

Great location. Great service from the beginning to the end of our stay, everybody was super friendly and helpful. Kamal, Bhuwan and Sujan are the best team! everything impecable. Also Montano and Ali, and the guy that served the coffee and dates at front desk great service. thank you guys.

Dear Mr. L. Le, We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Our favorite hotel apartment

Customer review rating 4.0/5

Dania S. Families - 15/01/2022 Confirmed reviews ALL

Everything was excellent accpet the drainage system in the toilets were slow they needed cleaning & un blocking. Im a loyal customer.

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Great location, friendly staff, nice environment

Customer review rating 4.5/5

Sergey V. Couples - 14/01/2022 Confirmed reviews ALL

Overall price and quality worthy

Dear Mr. V., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Unique hotel in the middle of downtown Dubai

Customer review rating 5.0/5

Emile L. Friends - 14/01/2022 Confirmed reviews ALL

The hotel was amazing, everything you would need available, clean and close to the Dubai Mall and Burj Khalifa. The staff were all so nice and helpful 24hrs a day. Any one of them you meet would be ready to assist in anyway they can. That is top service and what makes one's stay stress free and memorable.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

The service was horrendous

Customer review rating 0.5/5

Anonymous Couples - 13/01/2022 Confirmed reviews ALL

We are extremely unsatisfied with the horrendous service!!

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Perfect Service

Customer review rating 4.5/5

Katerina Friends - 12/01/2022 Confirmed reviews ALL

The hotel has a great location in Dubai Financial Center near the Burj Khalifa Tower. It is my first time experience with Swissotel and I may conclude that it is the best hotel service I have ever had. It includes restaurant and guest service - everything is perfect. Although there is some inconvenience in the fact that guests are not able to receive paked lunch when they miss the lunch or dinner due to the long excursion or tour, this is still a greatest hotel. I hope to have more stays in Swissotel in the future.

Dear Ms. V., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great stay indeed

Customer review rating 5.0/5

Rana Z. Solo - 11/01/2022 Confirmed reviews ALL

Well located just 10 muints walk from Dubai mall, friendly staff, clean and pretty. Great stay indeed.

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Just the most amazing staff

Customer review rating 5.0/5

Hayden Friends - 10/01/2022 Confirmed reviews ALL

The service was above reproach, the hotel And amenities were fantastic and the location was phenomenal

Dear Mr. F., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Growing Old

Customer review rating 1.5/5

Vern H. Families - 09/01/2022 Confirmed reviews ALL

I have been going here for New Years Eve over the past 10 years. This year I brought my family to impress them. Unfortunately, that did not happen. It’s growing old. I notice the need for repairs. Our suite smelled like mildew. The members bar on top has been scaled down to next to nothing served. I probably will not ever return.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Long stay

Customer review rating 5.0/5

Ola O. Families - 07/01/2022 Confirmed reviews ALL

All wonderful specially Seif and Monica from Reception

Dear Ms. O., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good location

Customer review rating 3.5/5

Anonymous Families - 07/01/2022 Confirmed reviews ALL

Good services, good location, comfortable room, good breakfast

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

The nice hotel with a good service and rooms

Customer review rating 5.0/5

Anna Couples - 05/01/2022 Confirmed reviews ALL

The nice hotel with a good service and rooms. I liked how going our check-in. We couldn’t change money because the exchange was closed and a guy from reception was so kind and tried to help us. He really doing his work good. I am upset that I don’t remember his name. We had check-in after 17 o’clock on the 31 of December. I am a little bit upset in the service in Dubai and had a bad experience in another hotel so I was so happy to stay here. Thanks your personal for good work.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

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