Information message

Swissôtel Al Murooj Dubai 5 stars

Customer review rating 4.5/5 140 reviews

ALLSAFE approved hotel

Swissôtel Al Murooj Dubai
See on a map
+ 27 Services

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet
Opposite The Dubai Mall
Downtown Dubai
117546 dubai
united arab emirates

Tel: +97143211111

Fax: (+971)4/3215555

Check-in from 14h00

Check out up to 12h00

  • BUS STOP :  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1.3km / 0.81 miles

GPS :25.2031987, 55.2777975

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • No Bar
  • Breakfast
    • Room service
    • Breakfast à la carte
    • Children
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 251 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 201 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Arabic
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • DXB Additional charge
    • DUBAI INT L AIRPORT Additional charge
  • Onsite Parking
    • On site
Well-being
  • Swissotel Al Murooj Dubai Pool
    • Outside
  • Flow Health Club and Wellness
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Boutiques/shopping
  • Beauty salon
  • Hairdresser/barber
  • Gift shop/newspaper shop
  • Drugstore/pharmacy
Family
  • Services for children
    • Outdoor playground for children

Your meetings and events

Swissotel Al Murooj Dubai offers a vibrant place for any business or social event that can successfully host business events, conferences, meetings, weddings and other celebrations.Al Yasat Ballroom features its own private entrance a bright, spacious pre-function areas and a VIP majilis that can host between 100 and 500 guests for day or evening events.Each of the 6 elegant meeting and event spaces features state-of-the-art audio visual technology, our expert events team are specialists in delivering precision and flexibility.

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews for
Swissôtel Al Murooj Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

140 reviews

Great location

Customer review rating 5.0/5

Denmar P. Families - 07/10/2021 Confirmed reviews ALL

Would like to commend the crew for being helpful and provided our needs like extra pillows, dental kits, etc. As well as the security personnel. Thank you!

Dear Mr. P., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great stay

Customer review rating 5.0/5

Shan Friends - 03/10/2021 Confirmed reviews ALL

We had a great time at the hotel. It was in a good location with the Dubai Mall only walking distances away. The hotel was very clean and they had sanitisers and face masks in the lobby. The rooms were clean. The hospitality was great. The staffs were amazing and very helpful. We didn't go to the hotel restaurant that much as we mostly went outside but the food was delicious. Overall, we were very pleased with our stay and would recommend the hotel.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

A nice surprise!

Customer review rating 5.0/5

Frederic D. Business - 29/09/2021 Confirmed reviews ALL

First time at a Swissôtel and I can't say that my expectations were high but I was impressed with the attention of the staff and they gave me a really fine customer experience. I arrived at midnight and they still sent me instantly some platters with things to eat. It was also nice to see that they respected every advantage of the Platinum ALL Accor card. I was staying at another 5* ACCOR hotel in Dubai afterwards and there, there were more issues regarding service, some were rude or very indifferent - it's difficult to keep all of your staff on the same level of customer service. I will definitely come back to the Swissôtel Al Murooj in the future!

Dear Mr. D., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Perfect Location for my stay, however apartment was a little dated and requires some modernisation

Customer review rating 3.0/5

Simon M. Business - 28/09/2021 Confirmed reviews ALL

I was working in DIFC so the apartment was perfect location to walk to work and also perfect for walking distance to Dubai Mall and the Metro. The apartment was a good size and I had plenty of room, however the decor is dated and in real need of decorating and modernisation. If I returned alone again I would stay again, but if I return with my family, I would look for somewhere a bit 'nicer' to stay. I stayed 4 nights in the hotel before moving to the apartment. I have request 3 times for the Accor points to be added to my account but they still have. I was disappointed to be told I would only receive points for the 4 nights in the hotel and not receive any points for the apartment stay.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Very good value for money

Customer review rating 4.5/5

Dm Couples - 24/09/2021 Confirmed reviews ALL

Extremely professional and helpful staff, very good position and good food. Unfortunately the master pool was under maintenance and we could use only the smallest one but I really suggest this hotel. I don't give "10" points only because in the "smoking" room (anyway, big, bright, clean and very comfortable) the air intake system didn't work properly and window is locked, so there is an unpleasant smoke smell

Dear Ms. Z., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the smoking room is noted and will be assessed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Amazing location, nice decoration, good location

Customer review rating 4.5/5

Maryam R. Solo - 07/09/2021 Confirmed reviews ALL

I stayed for 9 days and thoroughly enjoyed my stay, all my requests and needs were fulfilled and met and all the staff were helpful and friendly, the hotel was well equipped and was a very comfortable place to call home for the 9 days I was staying, would definitely recommend.

Dear Ms. e., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Needs improvement but pleasant

Customer review rating 3.0/5

L. Solo - 24/08/2021 Confirmed reviews ALL

The experience was okay. The staff were lovely especially in the dining hall. My balcony was filthy with pigeon mess and the room often smelled bad. Very distrustful about payments. Very expensive F and B without giving luxury for the price and low quality toiletries. A 5* trying to cut costs.

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.5/5

Navroz S. Families - 02/07/2021 Confirmed reviews ALL

Great Location and the people here are just amazing. From front desk to housekeeping to the people in the restaurant . The concierge group was absolutely great in getting our issue with the Covid results. We had done the mandatory PCR test the day before but were not getting the results. We were back on our way to the testing site when the concierge actually intercepted us and got us printed copies of the results for us. WOW! Saved us a few hours. They resolved this even though they were not involved. Without it we would not have been able to fly back in time. Our flight was not till midnight so front desk also extended our time till 6pm. Gave us enough time to go to the Dubai Mall across for one last good dinner. All of these things made our stay and overall experience exceptional.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Amazing stay and good location

Customer review rating 5.0/5

Walaa Business - 27/06/2021 Confirmed reviews ALL

I booked the hotel because it located 8 mins drive to WTC and I was lucky to chose my stay there .First of all the staff at vale and receptions are super friendly especially Razani ( huge thanks to her ) she really made my stay easy and comfortable and also, Malik at the vale super amazing and helpful.Overall, the hotel is so clean , well located and they take care of the safety . They have huge space to park the car and also they provide a vale parking.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well served

Customer review rating 4.5/5

Cristina D. G. Families - 22/06/2021 Confirmed reviews ALL

We arrived early at the hotel and we were welcomed by Ms. Razani who was very polite and kind in assisting all our needs and requests during our stay. The room was upgraded and even we had an early check in, our late check out request was also granted. The only thing that is frustrating is the way to the pool, otherwise it was perfect- room, breakfast, lounge and the staff namely Ms. Monica, Mr. Behroz and special mention to Ms Razani ☺

Dear Ms. De g., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.0/5

Greg Solo - 20/06/2021 Confirmed reviews ALL

I had a nice time. Hotel is a bit older and could use a face-lift, but the room was nice, pool was nice, centrally located, and the staff was very friendly. I would consider staying here again. :-)

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Giid stay friendly staff

Customer review rating 4.5/5

Rakianto I. Couples - 18/06/2021 Confirmed reviews ALL

The complete exoerience staying in Dubai...with comfort room n delicious breakfast ..

Dear Mr. I., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good stay

Customer review rating 4.0/5

Maroun N. Solo - 18/06/2021 Confirmed reviews ALL

It was good no problem I come another time

Dear Mr. n., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Wonderful location

Customer review rating 4.5/5

Zenebe B. Families - 14/06/2021 Confirmed reviews ALL

I fell like a home and the location is very good

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Great Location! Amazing Staff!

Customer review rating 5.0/5

Hasan H. Friends - 13/06/2021 Confirmed reviews ALL

Special thanks to Maria at the front desk! She was very helpful and professional. Amazing location, great staff, and a very nice property!

Dear Mr. H., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 06/06/2021 Confirmed reviews ALL

staff was really nice, comfortable room, room service was delicious but the first day, they bed sheets smelled damp.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Excellent location. Great service

Customer review rating 5.0/5

Raul E. Couples - 01/06/2021 Confirmed reviews ALL

I was treated like a king. Hotel is great, is in great condition and has excellent amenities. Centrally located. Walking distance from The Dubai Mall, Metro and easy access to taxis.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Our most recent 20 reviews

Our other hotels nearby