Maison Sofia - MGallery

After having booked confirmation on booking.com and arriving at the property at midnight to relax, I was told that there are no available rooms. There were 3 young and apparently inexperienced receptionists that were running around like headless chickens. I asked for an iPhone charger , so I can look for alternatives, but was not able to get even this help. Ended up on the street, midnight, with no phone. It cost me a fortune to find my way around. 5 star hotel with 1 star attitude and customer service. Avoid at any cost!

I visited Sofia for professional reasons and decided to stay in Maison Hotel, following the urging of colleagues who have already stayed there. It was an elegant boutique hotel, the perfect place to stay after a long day. The staff provided outstanding service. The room was beautiful with super comfortable beds, nice bath and lovely amenities. The front desk was very accommodating and helpful with information. As for the breakfast, it was superb. Strongly recommended to visit the garden eat a snack or drink a glass of wine in this relaxing and warm atmosphere!

When we arrived, the air conditioning didn’t work. The TV also doesn’t work and the bathroom has a leaking problem. Huge problem in restaurant and the waiter is very unprofessional. How is this a 5 star hotel? The price is for a 5 star hotel, but the service is 2 stars. We were here many times as we enjoyed the rooms and the service but after the problems that occurred, we will definitely have to think if we want to come back in the future.

I travel often to Sofia, and this is the first time a stayed not in the very center but a bit tucked away below Vitosha mountain, in the mix of business and residence area, and to be honest, change really was good for me. Being so close to everything I needed to do and see in Sofia, but still having the impression I went to holiday, is something I appreciated that much. Hotel is nicely renovated, still some points to be finished but overall, my room, lobby, breakfast area, lovely garden, I had a complete MGallery experience that I was searching for. Since hotel is not that big, you can really connect to employees, from reception or at the bar, they are helpful and make you feel home away from home. Lovely music, hotel smell, great design (I really love what they did to the place, with natural elements, very modern), garden in bloom, lovely fountain and turtles (yes, they have real live turtles, I think 12:) After finishing my daily tasks, I loved to stay for a glass of wine and listen to birds in the garden, so relaxing atmosphere. I can only imagine what this hotel is going to be like in few months from now, with spa renovation, it will give complete let us say wellbeing experience to young business professionals which seek for some unique atmosphere to work and unwind. Anyway, I will stay here again, hopefully in the near future.

Very nice hotel, fair value for money. Location is good, nice and warm room equipped with everything you need, there is also a Spa with sauna, massages and gym, as well as swimming pool. Very helpful and polite staff, they are currently doing some renovations in the hotel, but if you stay overnight you will not even notice it. Good quality and rich breakfast.