Mercure Macae 4 stars

Customer review rating 4.2/5 269 reviews

ALLSAFE approved hotel

Mercure Macae
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+ 16 Services

Hotel extras

  • Located 4km from the Bus Terminal.

  • 17 minutes from Macaé Airport (MCE)

  • 5.4km from the Port of Macaé

  • We are 150 meters away from the beach.

  • We are 4.5 km away from the Plaza Macaé Mall.

Hotel location

Mercure Macae

Dolores de Carvalho Vasconcelos
110
27934600 macae
brazil

Tel: +552221062700

Fax: (+55)552221062686

Check-in from 12h00

Check out up to 12h00

  • By plane

    MACAE AIRPORT - MEA At 12km / 7.46 miles

  • By plane

    TOM JOBIM AIRPORT At 194km / 120.55 miles

  • By helicopter

    MACAE AIRPORT - MEA At 12km / 7.46 miles

  • By car

    BR 101 At 15km / 9.32 miles

GPS :-22.400981, -41.794068

Exhibition centre

  • EXH. MACAE 15.0 km / 9.32 mi

Hotel services

MERCURE MACAE Non contractual photo

Great cuisine, varieties for breakfast, lunch and dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
Meetings/Events
  • No Meeting room
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 162 rooms
    • 2 rooms for people with reduced mobility
    • 10 family rooms
    • 10 connecting rooms
    • 162 non-smoking rooms
    • 11 floors
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
Family
  • Services for children
    • Childrens Club for over 12

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Video equipment

  • Overhead projector

  • Airconditioned meeting room

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Mercure Macae

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

269 reviews

Well located, well maintained rooms.

Customer review rating 1.5/5

Felipe A. Business - 01/10/2021 Confirmed reviews ALL

One month after and I still did not received the invoice. This was discussed during checkin and really reinforced at the checkout. The VP of my company is pushing me for that, what is causing me a lot of trouble.

Great stay at Mercure Macae.

Customer review rating 4.5/5

Sandy Business - 01/10/2021 Confirmed reviews ALL

Friendly and cordial staff, cool breezy rooms, well ventilated.

Dissastified

Customer review rating 1.5/5

Secret Business - 29/09/2021 Confirmed reviews ALL

Room smell high humidity.. Meal poor level, Always forgot what I request. Meal always arrived cold.

Quarantine stay. Nice sized rooms. Takes ages for room service. Security personnel accusation problem regarding the quarantine

Customer review rating 3.0/5

James Business - 29/09/2021 Confirmed reviews ALL

Stayed here for quarantine before work. Room was good size, The TV was small and sound was crackly. Room service took a very long time to come and when it did arrived, 5 times out of 10, something would be forgotten. Quite hard to understand due to the room service was ordered via an app therefor it wasn´t miscommunication. Food was ok. nothing amazing but better to stick to the burger or salad. Security accused me of having a guest in my room during quarantine. Contacted the company agent who then contact me. I had to wait a full day for them to check the cctv footage to prove I was innocent. The CCTV footage should have been checked prior to this accusation. I could have potentially lost my job. I was very worried about this issue and the lack of professionalism regarding this issue.

Everything perfectly

Customer review rating 5.0/5

Ana C. G. Business - 02/09/2021 Confirmed reviews ALL

Gonna return asap

Prezada Srª. Ana Clara, Muito obrigada por compartilhar conosco sua experiência. O feedback de nossos clientes é fundamental para nós. Esperamos recebê-la novamente. Atenciosamente, Equipe Mercure Macaé

Well located

Customer review rating 3.5/5

Luiz R. Business - 20/08/2021 Confirmed reviews ALL

When I arrived in the room, I didn't like it and called the reception desk to ask if they could change my room. I had arrived at the first check-in time. The receptionist didn't answer my request and I was very disappointed with this. It made me very sad, because the room was not as airy as I like. I don't like smokers' smoke, and there are still people who accept smoking in the room, so I would like to change the room for a more airy one with a varanda.

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Macae. As we were with high occupancy, it was not possible to change rooms or upgrade to a room with a balcony. However, whenever possible we accommodate according to availability. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Macaé Team

Excellent Stay in Macae

Customer review rating 4.0/5

Anonymous Business - 10/08/2021 Confirmed reviews ALL

Good clean airy rooms, comfortably located sea facing over looking the city.

Dear Mr. Rasane, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your opinion is very important to us. We are glad that you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Macaé Team

Pretty good stay

Customer review rating 4.0/5

Geovane Business - 08/08/2021 Confirmed reviews ALL

I liked the hosting service. The view from the room is beautiful.

Dear Mr. Felippe, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your opinion is very important to us. It is always a pleasure to receive positive feedback. As for your clothes, they were put to be washed on the 28th and you left on the 29th in the morning before returning from the laundry, for this reason it was not possible to deliver them on time. We will contact you to talk about the return. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Macaé Team

Problems with room

Customer review rating 2.0/5

Anonymous Business - 12/07/2021 Confirmed reviews ALL

Bathroom mirror was clearly inappropriate for a hotel, and the TV barely worked, it even started making weird noises and losing service a few times. Call the desk, they said they were going to look into it, but nothing was done. Mercure has been decreasing its quality over the year a lot.

Dear Mr. Silva, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Macaé Team
Customer review rating 4.0/5

Camilo D. L. Business - 06/07/2021 Confirmed reviews ALL

Well, first and mainly, food was very satisfactory, however, internet connections was poor, and towels could be in better shape. Location was fine and employees were helpfull. Thank you.

Dear Mr. Cruz, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your opinion is very important to us and we will share it with the entire team. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Hotel Team

Very good

Customer review rating 5.0/5

Robert Business - 29/06/2021 Confirmed reviews ALL

Was a dream

Dear Mr. Sfetcu, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your opinion is very important to us. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Macaé Team

Average

Customer review rating 4.0/5

Leandro Business - 22/06/2021 Confirmed reviews ALL

The hotel is nice, but the bed is not confortable (too old), the restaurant don't have many choices, and most of the time my meal arrive cold and the meat quality was really poor, even chosen the best one.

Dear Mr. Tognon, Thank you for taking the time to tell us about your experience at the Mercure Macae. Your opinion is very important to us. We are sorry for what happend, please allow us to express our sincerest apologies. We will check internally, but we would like to emphasize that we have extremely selected suppliers. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Macaé Team

Great Stay at Mercure Macae Brazil

Customer review rating 4.0/5

Sandeep S. R. Business - 08/06/2021 Confirmed reviews ALL

Warm and welcome staff, well located hotel facing beach, spacious rooms

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Macae. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Macae

Our most recent 20 reviews

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