Novotel Muscat Airport

Novotel Muscat Airport

Customer review rating (ALL Rating) 4.2/5 362 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spacious rooms and suites with stylish decor

  • Central location on Al Maaridh Street

  • 4 unique dining experiences

  • 6 flexible meeting and conference rooms and a ballroom

  • Fully-equipped gymnasium, outdoor swimming pool and steam rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Muscat Airport

Al Maardih Street, Seeb, Muscat Oman
111 MUSCAT
Oman

Telephone +968 24 511800

Fax +968 24 511880

Contact email

  • By plane

    MUSCAT INTERNATIONAL AIRPORT At 10.4km / 6.46 miles

GPS:23.591416, 58.339751

Exhibition and convention centre

  • OMAN CONVENTION 8 km / 4 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Your meetings and events

Introducing a new convenient venue for meetings, conferences and events in Muscat, Novotel Muscat Airport Hotel features six flexible meeting rooms and a ballroom, supported by the latest technology and personalized event management services

Room descriptions and layouts

6 

meeting rooms

From 1 to 350 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Muscat Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  362 reviews

TripAdvisor Rating  4.5/5  606 reviews

Certificate of excellence 2022

Customer review rating 0.5/5

Jasmine Solo - Confirmed reviews ALL

Not clean room

Dear Sabah A., Thank you for taking the time to tell us about your experience at the Novotel Muscat Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Elkot Front Office Manager

Good hub

Customer review rating 4.5/5

Alaaeldin E. Y. Families - Confirmed reviews ALL

The hotel is nice and new , the area is near the airport but never felt the airport noise at all , its little away from the heart of muscat but has good access to muscat by the express way which gives access to all locations easily The hotel itself is still new so everything is still in shape but i feel that it is understaffed ( qty not quality )e.g you have to sign that there is no life guard and you are going to the pool under your own risk and also normally you will wait for most of your requests for some time but the team is supportive and polite Reception was quick mr.Mina and Mr kotb , breakfast was limited

Dear Alaaeldin Y., We very much appreciate your comments regarding your stay at the Novotel Muscat Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Elkot Front Office Manager

Good Stay

Customer review rating 5.0/5

Murali K. M. Families - Confirmed reviews ALL

good stay

Dear Murali Krishma M., We very much appreciate your comments regarding your stay at the Novotel Muscat Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Faull, General Manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

The service is so bad. When you ask for something, you will be waiting for more than 30 min.

Dear Maha a., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, David Faull, General Manager

Average

Customer review rating 2.5/5

Ellie Families - Confirmed reviews ALL

Room was not clean, breakfast was poor.

Dear Ellie H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, David Faull, General Manager

Good location and great service

Customer review rating 5.0/5

Karen P. C. Families - Confirmed reviews ALL

I had enjoyed my stay with my daughter. Tha hotel provides excellent services

Dear Karen C., We very much appreciate your comments regarding your stay at the Novotel Muscat Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Faull, General Manager

Without Mr Mina it won't be a pleasant stay

Customer review rating 4.0/5

Nfm Solo - Confirmed reviews ALL

I always get straggled with the receptionists on getting my card privileges but not with Mr Mina. He is a plus for the hotel. Smooth and always seeking the customer satisfactions.

Dear Muneer E., Thank you for posting feedback about your stay with us. First, we would like to apologize for any inconveniences that you experienced. We have reviewed your comments with our team members and we assure you that we will work hard to improve in the areas that you have mentioned. Also, We have passed on your compliments to Mina who were most pleased of your gesture. We hope that we will have the opportunity to serve you again in the near future and show you improved service levels. We assure you of our best services and attention. Sincerely yours, David Faull General Manager

Good stay

Customer review rating 4.0/5

Sharifa Families - Confirmed reviews ALL

We stayed at room 116-117. It was a good stay with family, however some fixtures in the room are not working like reading lamp both in headboard and table are not working. The charging socket not working. No electric iron available, all of these are in room 116. Hope everything will be fixed. Over all it was okay.

Dear Sharifa Wilhema A., Thank you for sparing the time in reviewing Novotel Muscat Airport. Feedback such as yours is important, as it allows an opportunity to make improvements where necessary and share with the team area’s that we can work on. Once again, thank you for writing this review and we look forward to the pleasure of welcoming you back soon. With best regards, David Faull General Manager

Good stay

Customer review rating 5.0/5

Libertine B. Families - Confirmed reviews ALL

It was indeed a good stay. Staff is so helpful with veey good customer service. His name is Mr. Kholeta. The pool is very good for aduts but too deep for children to swim. Hotel is very clean.

Dear Libertine B., I really appreciate the wonderful review! We are exceptionally proud of our team and I am pleased you acknowledged Kolitha who is a great asset to the hotel. Thank you very much for your superb words, which are greatly treasured. We are looking forward to seeing you again very soon. With best regards, David Faull General Manager

Met our expectations

Customer review rating 4.0/5

Anniviers Families - Confirmed reviews ALL

Overall a good experience, new facility with fast access to the airport despite the long distance. The rooms are clean and well maintained. Dinner buffet was good but a little pricey for a family of 5.

Dear Damien K., We very much appreciate your comments regarding your stay at the Novotel Muscat Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Faull, General Manager

Excellent

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent Stay and Friendly staff! A place to repeat in Muscat.

Dear Retchelle Ferrer A., We very much appreciate your comments regarding your stay at the Novotel Muscat Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Faull, General Manager

Accommodating atmosphere

Customer review rating 4.0/5

Michelle C. Families - Confirmed reviews ALL

Everything fits my liking. The water temp is the only concern in the bathrooms.

Dear Michelle G., Thank you very much for staying at Novotel Muscat Airport. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Novotel Muscat Airport in the near future. Yours sincerely, David Faull General Manager

Comfortable stay

Customer review rating 4.0/5

Sumit S. Couples - Confirmed reviews ALL

Cozy room Breakfast good Overall satisfactory

Dear Sumit S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Faull, General Manager

Novotel Muscat Airport

TripAdvisor rating 5.0/5

L9072MEjohnc Business - TripAdvisor review

Excellent option to stay while visiting Muscat in Oman. I strongly recommend as you will not be disappointed. Friendly atmosphere with great service. Rooms are clean, elegant and new. Bedsheets, pillow, and room in general is very comfortable. Restaurant provide a well sorted variety of local and international dishes. It’s a great option, and close to airport, for your stay in Muscat. And say hello to Minah (frond desk manager) who´s very helpful to get you around Muscat.

Dear L9072MEjohnc, It is always a pleasure to get review, particularly when it is as positive as your experience was. Our team who provided a great service will be very glad on your remarks. These will go a long way in motivating our entire team. Best regards, David Faull General Manager

Very nice staff

Customer review rating 4.0/5

Marie-cloé E. Couples - Confirmed reviews ALL

Nicely welcomed, the room is comfy also the bed. Nasser was amazing helping me retrieve my lost phone. Only down point there was a yoghurt left in the fridge from previous guest

Dear Marie-cloe E., Thank you very much for staying at Novotel Muscat Airport. We really appreciate your feedback, which will assist us to continuously strive to improve our services and facilities. We hope you have the opportunity of staying with us at Novotel Muscat Airport in the near future. Yours sincerely, David Faull General Manager

Unexpected Service with irresponsibility

TripAdvisor rating 2.0/5

mohammedalrasbi11 TripAdvisor review

I am a regular customer to your Novotel Hotel in Muscat. I had had a terrible experience and very rude customer service from your front desk team. I arrived at at 5pm and was given my rooms after almost 1 hour and I found them not cleaned and serviced (Attached Photos. Then they offered me other rooms after 30 minutes. I kept in calling the operator to get some missing stuff in the room (e.g towels and slippers) and waited around 1 hour with no action and at 12am at night I arrived and kept in calling the operators to get these items but no one answered. Then I went to the desk and spoken to the person (Nasser) but he was dealing in a very bad manner without giving attention to my requests. This is not acceptable at all and these bad reactions MUST change.

Dear mohammedalrasbi11, Greetings from Novotel Muscat Airport and thank you for your valuable feedback. Allow me first to express our sincere apologies you have gone through this very upsetting experience in delivering our services. We have taken appropriate measures based on the feedback provided by you and in order to avoid any such unpleasant situations again and assure you that you and all our other guests will receive the standards of service promised by us and truly deserved by you. Your patronage is very valuable to us and in this continuous desire to satisfy our guest and accommodate our guest requirements, we always look into every effort we can make to truly value our guests. Our apologies again for this situation and we hope this will not deter our mutual business relationship and from using our hotel. We look forward to welcoming you back at the Novotel Muscat Airport and assure you of our best services at all times. Yours Sincerely, David Faull General Manager

Good value, not really an airport hotel

TripAdvisor rating 4.0/5

isaacmuise TripAdvisor review

If a hotel calls itself an airport hotel it should have a shuttle service from and to the hotel from the airport. We spent as much money on the taxi back and forth as we did on the room. Outside of that the hotel itself was good value for the money.

Dear isaacmuise, Greetings from Novotel Muscat Airport and Thank you for taking the time to fill out our satisfaction survey form. Your valuable feedback will make us aware on the actual guests’ experience, which will definitely allow us to improve the quality of our services and ensure total guest satisfaction. Once again, thank you very much and we look forward to welcoming you back to the Novotel Muscat Airport in the near future. Yours sincerely, David Faull General Manager

Diamond tier

TripAdvisor rating 2.0/5

SADIN T Business - TripAdvisor review

They have no clue about your All-accord customer program :((((( . Welcoming very bad :(( . I was staying in this Hotel when it was Rotana and after it is changed to NOVOTEL became very Rute staff No one is taking care of customer . NO understanding need of customer and more they are annoying the customer like there is no one there waiting. And as I have mentioned they have no idea about your ALL-ACCORD privilege Programm and I was there as Diamond customer :(((((((( and this was my second time this happened again ( October was the previous one ) same bad services and altitude. Especially Night Shift :(((((((

Dear Sadin T, We are very sorry to hear that you have not enjoyed your stay with us and your loyalty seemed not recognized at the check in. Regardless of your diamond card, you should have been welcomed with warmth and a smile by our Reception team. You are right, that special benefits come along with our loyalty card and I only can apologize that we have missed to extend those to you. Personalized service and creating memorable experiences is our highest mission in the hotel. Therefore, please do not hesitate to contact us directly prior to your next visit so we can arrange everything to your expectation. We hope that we will have the opportunity to serve you again in the near future and show you improved service levels. We assure you of our best services and attention. Sincerely yours, David Faull General Manager

5 days Business trip to Muscat

TripAdvisor rating 5.0/5

suhel_rashid Business - TripAdvisor review

It was really nice to be in Muscat after two years as the current pandemic kept me away form my business trips to Oman. Its was a comfortable stay and my appreciations goes out to entire Novotel Muscat team and David for maintaining this property safe and in perfect conditions to welcome their guests.

Dear suhel_rashid, We deeply appreciate your nice comments to Novotel Muscat Airport as great accommodation and great service. These will go a long way in motivating our entire team, and it will be always a pleasure to have you as our valued guest at any time. We look forward to welcoming you again very soon. Best regards, David Faull General Manager

Great family stay

TripAdvisor rating 5.0/5

_ameliebrech TripAdvisor review

we stayed 2 nights with my family including 2 children and we had a very good time. Kids enjoyed the swimming pool, the staff is very caring and hotel well located to visit the city. We even get a chocolate cake to celebrate the birthday of my sister in law.

Dear _ameliebrech, It is our pleasure to have you with us and made your sister in law's birthday a memorable one. We have passed on your compliments to our team who were most pleased of your gesture. These will go a long way in motivating our entire team. Look forward to welcome you back again for another memorable experience. Best regards, David Faull General Manager

Our most recent 20 reviews

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