Name: Mercure Han Sur Lesse
Address: Han-sur-Lesse, 5580, BELGIUM
Telephone: (+32)84770470
Rating: 4.4

+ 20 Services

Mercure Han Sur Lesse

Hotel for travellers looking for local and authentic experiences

Discover the peaceful region of the Ardennes and the Caves of Han from our new 4-star hotel. We offer an excellent restaurant and indoor swimming pool, but above all: a top class service! Our hotel is labelised ALLSAFE by NSF

Christophe VANTYGHEM, Hotel Manager

Mercure San Sur Lesse hotel is located a stone's throw away from the world famous Caves of Han, and offers a range of amenities for a relaxing experience. These include a heated swimming pool, on-site loungebar, and private parking. The hotel's fine dining restaurant Merlesse offers guests an intimate setting in which to enjoy locally sourced and inspired cuisine. The hotel has recently been completely renovated using traditional regional materials, creating an intimate and authentic Ardennes atmosphere.

The Ardennes region is located in the southeast of Belgium and is characterized by unspoiled, rugged mountain landscapes. The many streams, wooded valleys, peaks, and cave systems offer themselves perfectly for activities like hiking or cycling. Han Sur Lesse is famed for its cave systems, which are considered some of the most beautiful in Europe. Vintage trams take visitors from town to the caves, where you can explore over 2km of galleries, including a 145m high dome, and giant stalagmites.

The village of Han Sur Lesse is home to a vibrant array of restaurants, shops, and museums. Relax and unwind on one of the many terraced cafes, or visit the world famous brewery Abbaye Rochefort Notre-Dame de Saint-Remy and sample local trappist beers.

Hotel extras

Located 20 metres away from the famed Caves of Han.
Heated indoor swimming pool and sun terrace for a relaxing stay.
Newly designed fine dining restaurant and cosy loungebar with fireplace.
Meeting room with a capacity of 150 people, and packages for team building events.
On-site private car parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
ParkingPaying
- Private indoor parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Airport shuttlePaying
- CRL (Paying)
- MONTREAL ST HUBERT (Paying)
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Dutch
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check In (Paying)
- Late Check Out (Paying)
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Concierge

Swimming pool
- Pool
- Indoor heated pool

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 07:30-23:00
- Opening hours : Week-end 07:30-23:00

4 Meeting room(s)
Copy/print service availablePaying

COVID-19 UPDATE: If you wish to dine at the hotel or use the swimming pool during your stay, please contact the reception in advance by mail (hb7r5@accor.com) or phone (+32 84 77 04 70) due to limited availability. Our chef propose you an exclusive 3-course menu in collaboration with the star chef Benoit Dewitte (from Wednesday evening to Saturday evening, excluding holiday period). During holiday period, our restaurant is open 7/7.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 11h00

In summary

Parking
Pets allowed
Airport shuttle
Restaurant
Accessibility for people with reduced mobility
Air conditioned
WIFI/Internet Access
Bar
Meetings and events

- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

Hotel accessibility
- Accessibility for people with reduced mobility
- This hotel has accessible and assitive devices
WIFI/Internet Access(Extra)
- High Speed WiFi (Extra)
- High Speed internet (Extra)
- WiFi at the hotel
- WiFi in the communal areas

On site

Parking Mercure(Extra)

On site

Buffet (Extra)
- Cold snacks
- Hot meals

Breakfast(Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- CRL (Extra)
- MONTREAL ST HUBERT (Extra)
- 117 non-smoking rooms
- 117 rooms
- 3 rooms for people with reduced mobility
- 4 floors
- 48 connecting rooms
- 48 family rooms
- Dutch
- English
- French
- German
- Spanish
- 100% non-smoking hotel
- Air Conditioning
- Pet allowed (Extra)
- Concierge
- Shoe shine machine

Airport shuttle(Extra)
- CRL (Extra)
- MONTREAL ST HUBERT (Extra)
Hotel informations
- 117 non-smoking rooms
- 117 rooms
- 3 rooms for people with reduced mobility
- 4 floors
- 48 connecting rooms
- 48 family rooms
Languages spoken at the hotel
- Dutch
- English
- French
- German
- Spanish
Service And Equipment
- 100% non-smoking hotel
- Air Conditioning
- Pet allowed (Extra)
Services available at reception
- Concierge
- Shoe shine machine

COVID-19 UPDATE: If you wish to dine at the hotel or use the swimming pool during your stay, please contact the reception in advance by mail (hb7r5@accor.com) or phone (+32 84 77 04 70) due to limited availability. Our chef propose you an exclusive 3-course menu in collaboration with the star chef Benoit Dewitte (from Wednesday evening to Saturday evening, excluding holiday period). During holiday period, our restaurant is open 7/7.

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16 18 20
Rochefort
5580 han-sur-lesse
belgium

Tel: +3284770470

Contact email :

Check-in from 15h00

Check out up to 11h00

By plane
CRL At 86.9km / 54 miles - Shuttle paying
By plane
MONTREAL ST HUBERT At 86.9km / 54 miles - Shuttle paying
By boat
FERRYS ZEEBRUGES At 230km / 142.92 miles
By helicopter
YHU At 28.4km / 17.65 miles
By car
LAVAUX SAINT ANNE At 7.6km / 4.72 miles
By train
ROCHEFORT JEMELLE At 9.9km / 6.15 miles
By train
ROCHEFORT JEMELLE At 9.9km / 6.15 miles

GPS :50.125809, 5.186229

Companies
Exhibition and convention centre

ARCHEOPARC 7.1 km / 4.41 mi
GALAXIA PARK 19.9 km / 12.37 mi
GROTTES DE HAN 0.1 km / 0.06 mi
LE PREHISTOHAN 0.45 km / 0.28 mi
NOVALIS SCIENCE 21.1 km / 13.11 mi

Companies

Your meetings and events

We have modifiable meeting rooms that can serve up to 100 people and offer a personalised package for an unforgettable team event!

Room descriptions and layouts

4

meeting rooms

From 1 to 40

attendees

Configuration is not available for these requirements

- Height 2.8 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 10 participants
- Classroom style 10 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.8 m
- Theatre style 20 participants
- U-shaped Room 10 participants
- Board-room 10 participants
- Classroom style 10 participants
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.8 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 15 participants
- Classroom style 18 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 2.8 m
- Theatre style 40 participants
- U-shaped Room 15 participants
- Board-room 15 participants
- Classroom style 18 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
Le lynx	21 m²	2.8 m	20 participants	10 participants	10 participants	10 participants	Configuration is not available for this hotel
Le loup	25 m²	2.8 m	20 participants	10 participants	10 participants	10 participants	Configuration is not available for this hotel
Le bison	43 m²	2.8 m	40 participants	15 participants	15 participants	18 participants	30 participants
Lours	43 m²	2.8 m	40 participants	15 participants	15 participants	18 participants	30 participants

Unsure of the capacity needed for your event?
This hotel is not suitable for your event?
Look for another hotel
Convert different units of measurement and make organising your events easier.

General equipment

Day light
WIFI access
Video equipment
Overhead projector
Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Stay in one of our wonderfully decorated Superior Rooms or Family Suites with kitchen for longer stays.All offer kingsize beds, free WiFi, safe, coffee and tea making facilities and bathroom with shower. With our free Smart Connection, you can connect to your TV through a personalized QR code and stream your favorite content from your smartphone.

Rooms (3)

Classic Room - 1 kingsize bed

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Classic Room - 1 kingsize twin bed

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Family Suite, 1 kingsize bed and 1 bunk bed for 2 persons

Max. number of persons: 4
Area: From 34 m² / 366 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Rooms

Our restaurants and bars

MERLESSE

Type of cuisine: Bistronomy

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Lunch

12:00 - 13:30

~~Mon~~
~~Tue~~
~~Wed~~
~~Thurs~~
Fri
Sat
~~Sun~~

Dinner

18:30 - 21:00

~~Mon~~
~~Tue~~
Wed
Thurs
Fri
Sat
~~Sun~~

MERCURE HAN SUR LESSE

A speak easy bar where you can relax and enjoy your drink after a full day of activities. In summer, we offer a sun oriented terrace next to the little train that goes to the Caves of Han.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Great experience

Cindy V. M. Families - 27/03/2021 Confirmed reviews ALL

The hotel is new and clean. We stayed in a family suite with our 3 kids. The rooms are spacious and nicely decorated. Food was excellent and also the swimming pool is worth a visit. We recommend!

Dear Cindy, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments about the long check in and the breakfast with our team. We are happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse

swimming dissapointment

L Families - 16/03/2021 Confirmed reviews ALL

no swimming sloth available disappointing for a family with kids

Dear Laetitia, Thank you for taking the time to tell us about your experience at the Mercure Han Sur Lesse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem concerning the reservations at the swimming pool and the breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Han-sur-Lesse

Great Hotel

Andrew Families - 08/03/2021 Confirmed reviews ALL

The entire experience was great. The staff were exceptionally helpful and pleasant. The room was very comfortable, well laid-out and clean. All in all a great stay.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Han-sur-Lesse

Great hotel

Anonymous Families - 23/02/2021 Confirmed reviews ALL

Perfect stay. Room is big, nice, clean and well equipped and the staff makes everything necessary for a safe stay in a difficult context, given the sanitary restrictions. Dinner menu was great too, and the swimming-pool is fantastic.

Dear Estefania, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse

Potential, but not there yet

Olivier G. Couples - 22/02/2021 Confirmed reviews ALL

Great location for the hotel - beautiful and clean rooms, but that is about it. Check in - a disaster. Only two agents for +- 4/5 families checking in, staff not always well trained, information about breakfast wasn't received, no explanation about the possibility to use the pool, etc. In room dining experience: Quality of the food is excellent, setting is horrible. How hard is it to set a table in a room? Now we are forced to eat on the bed - yes the bed - because there are insufficient chairs. The table structure is very beautiful, but too small to ensure a complete setting. With modern day technology and an invoice of over €300 for one night, one might expect a bit more professionalism. Service: Excellent, my sincere respect to the girls running up and down. Overall: It has potential, but I won't be coming back in the next 6-9 months.

good stay

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

all was good the only point to improve is the clean up of the swimming pool at the entrance and near the showers : not clean enough and used masks and towels on the ground ...

Dear Quentin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. However, we will share your comments about the swimming pool with our staff to improve our services. We hope to see you again very soon. Sincerely, Team Han-sur-Lesse

Comfortable rooms and good location

Karin D. Families - 22/02/2021 Confirmed reviews ALL

I appreciate the effort which was done to keep us safe during these challenging times, but one day before (Thursday) we arrived all the slots had been reserved for the swimming pool for the full weekend plus it was not possible any more to order a meal in the hotel. I believe that there are other ways to organise access to these facilities giving all guests a fair chance to use them.

Dear Karin, Thank you for taking the time to tell us about your experience at the Mercure Han Sur Lesse. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem about the reservations of the swimming pool and the dinner and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Han-sur-Lesse

pleasant stay

Annelies Families - 22/02/2021 Confirmed reviews ALL

We enjoyed our stay with the four of us in the family room, even in Covid-19 times. We would recommend the stay to everyone! Nice pool, though a bit cold. The kitchenette was a handy feature for our little (hangry) children. There were only 4 plates, 4 knifes, 4 forks, 4 spoons, 2 cups, 1 cooking pot and one frying pan. This was not enough for breakfast, lunch and dinner. A second cooking pot, bowls and extra plates would have been handy.

Dear Annelies, We very much appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. However I will share your comments about the kitchenette with our team to improuve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Han-sur-Lesse

Good stay

Anonymous Couples - 08/02/2021 Confirmed reviews ALL

Enjoyed covid menu and the flexibility of the hotel to take my last minute menu reservation

Dear Hubert, We appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse

nice getaway

Anonymous Families - 06/02/2021 Confirmed reviews ALL

short break

Dear Laetitia, We appreciate your comments regarding your stay at the Mercure Han Sur Lesse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Han-sur-Lesse

good stay

Peter Families - 16/01/2021 Confirmed reviews ALL

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Our most recent 20 reviews

Mercure Han Sur Lesse 4 stars

Hotel extras