Mercure Roma Centro Termini

Mercure Roma Centro Termini

Customer review rating (ALL Rating) 4.1/5 576 reviews

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Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT Non contractual photo

The Piano Terra restaurant is the place where taste and quality meet our guests and customers of the Rione. Our kitchen with a careful selection of prime food is open for both lunch and dinner.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  576 reviews

Clean, comfortable, friendly staff and excellent location.

Customer review rating 4.5/5

Ashlin D. Couples - Confirmed reviews ALL

Very pleasant stay from arrival to departure. Even a power failure one morning was resolved before we needed to get up. Only complaint was late check out request which could not be accommodated for more than an hour past normal check out. However I understand that benefit is subject to availability. Would definitely recommend this hotel for future stays.

Not up to a Mercure standard

Customer review rating 1.5/5

Chris Solo - Confirmed reviews ALL

Windows of the room were masking a view on a wall very close. You cannot be clostrophopic. Air conditioning was not working, always on, the room was freezing. Had to call many times the reception. Only one person during the night, sometimes falling asleep during working hours, on a couch, not even behind the reception. Meaning no security, anyone can get into the hotel. I am not used to this type of standard while visiting All or Mercure hotels.

Good location, noisy rooms

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Very good location, central to many of the attractions and very convenient to Roma Termini station. the checkin staff were very efficient and attentive. Despite arriving before standard checkin hours I was allowed to check in early. Though, the room was very noisy - not road noise from outside the hotel, but from within the hotel itself. The room access locks were VERY noisy and could be heard at all times of the day and night when guests and staff were accessing rooms. They sounded like the pound locks you hear in prison movies. Also, any movement in the hallways was easily heard in the room as if there wasn’t a door in the first place.

A disappointment

Customer review rating 1.5/5

Chris Couples - Confirmed reviews ALL

Feel well below the expectations for Accor. The Superior Queen room was not anywhere near what I expected and the facilities/extras were very poor. No iron available because there is only 2 for the whole hotel, the shower required cleaning, the bed was not a standard queen size, the shower was by the door to the room and not in the bathroom. Very strange!

Good location but no AC during a heat wave

Customer review rating 3.0/5

Shannon Couples - Confirmed reviews ALL

The hotel, room and everything was as expected except that there was an issue with the AC. no one told us when we checked in that it had been going on for 2 days already with no ETA for fixing. we spent 4 nights sweating it out and at most times being hotter in the room than it was outside.

Other web-users rate our hotel

  • 247 reviews 9.5/10 Location
  • 338 reviews 6.2/10 Room
  • 324 reviews 7.9/10 Service
  • 7 reviews 7.7/10 WiFi
  • 106 reviews 5.7/10 Breakfast
  • 98 reviews 6.9/10 Cleanliness

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