ibis budget London Heathrow Terminal 5

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ibis budget London Heathrow Terminal 5 3 stars

Customer review rating (ALL Rating) 4.1/5 232 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • On-Site parking

  • 10 min. drive from Heathrow Airport

  • On-site restaurant and bar

Hotel location

ibis budget London Heathrow Terminal 5

Calder Way, Horton Road, Colnbrook
SL30AT Heathrow
United Kingdom

Telephone +44 20 8154 3677

Contact email

  • By plane

    LONDON HEATHROW At 4km / 2 miles - Shuttle paying

  • By car

    M25 JCT 14 At 0km / 0 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

  • By train

    HEATHROW T5 At 4km / 2 miles

GPS:51.46969, -0.51057

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Ibis Budget London Heathrow T5 Non contractual photo

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Ibis Budget

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget London Heathrow Terminal 5

100% genuine reviews from our guests

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ALL Rating  4.1/5  232 reviews

Poor Stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Room was ok- today but looks worn. Service at the desk was poor, the key wouldn’t work, had to visit reception 4 times. The multi-storey car park was the worst I have have ever visited. Incredibly sharp bends on the exit ramps. Managed to damp my bumper on the high kerb and both sharp bends. Clear evident on the concrete kerbs and walls that I am not he first to have suffered damage.

Well located

Customer review rating 4.0/5

Joseph S. Business - Confirmed reviews ALL

Rooms where clean but the hand wash at the sink was empty which meant I had to use the one in the shower

OK

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I was disconcerted that my Expedia reservation did not seem to have gotten to the front desk. But the staff member did a good job of sorting it out. But it would have been more comfortable if my name was known, especially had this been a time of overbooking.

Dear James M., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Good hotel for a short stay

Customer review rating 3.5/5

C Business - Confirmed reviews ALL

The hotel itself is very convenient for Heathrow T5 and the rooms are better than I expected for this Budget hotel. The only downside really was the external noise, the hotel is on a business park with a number of operations working throughout the night which, if your room is on the same side as the passing road, means a lot of noise throughout the night with trucks passing by. I would suggest that the fix is would to replace the windows with more soundproofed frames so you can get a good nights rest.

Dear Chris A., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Well located, nice staff, comfy bed

Customer review rating 5.0/5

A S. C. Couples - Confirmed reviews ALL

We arrived after a particularly trying journey and were very tired. Staff were helpful and room was a pleasant surprise. For what we paid it was extremely good value. Very clean and had everything we needed, including a very comfortable bed. We slept like babies. Would definitely stay again.

Dear Debra K., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

ok stay

Customer review rating 3.5/5

Ian M. Solo - Confirmed reviews ALL

Nice clean Hotal, staff helpful. Only snag when it says shuttle bus to airport, doesnt mention only Terminal 5. Bit chaotic ordering compensation taxi. But ok if they have closer to Terminal 2.

Dear Ian M., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

A quick but good stay.

Customer review rating 4.5/5

James V. S. Solo - Confirmed reviews ALL

Clean, comfortable, well priced. Friendly and informed staff. Transport to and from could be better set out in the website!

Dear Mark B., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Truly awful. Facility would be OK if staff would clean rooms, fix faulty items and answer the phone.

Customer review rating 0.5/5

David C. Solo - Confirmed reviews ALL

Arrived 11pm tired from a long day & flight from Bulgaria. Reception; no record of reservation, which was made direct with Accor. Showed them confirmation. Requested quiet room close to elevator. Went up pulling numerous items of heavy luggage, annoyed to find the room was furthest possible distance from elevator, literally the very last room in the wing. Shrugged it off bc it was just 1 night before travelling home to Bermuda. Opened the door, dismayed to find used linen on bed and crumpled towels in bathroom. Returned to reception angry about my welcome, feeling tired and resentful about dragging my bags around the long corridors once more. Expressed my frustration, receptionist apologised and allocated new room closer to elevator and thankfully clean. She also offered a drink which I gratefully accepted. Now more than ready to crash out and finally sleep, it was a cold night in early March and the room felt chilly. When I tried to adjust the heating, I discovered no power to the unit. Looked for a phone to call reception to fix, but there are no phones in the rooms. Too tired to pursue it, I left my sweatshirt on for warmth and crashed out until morning. Then called the hotel from my cell, so that the heating could be resolved, I didn't want to shower in the cold. The phone rang and rang. Tried 3 calls before I sighed and threw on some trousers, heading to breakfast with no shower. Reported the heating direct to reception, and they tried to resolve. He said he would allocate me a separate room for my shower, but the only available superior room also had a faulty unit and I'd need to use a budget room on a different floor. He denied phone had rang so I called number right then to prove it was ringing. Breakfast was the worst I've had in years - cheap, heavily processed foods and slovenly attendant, told him coffee machine needed emptying he just pressed the override button leaving problem for someone else. Took chilly shower in my room and couldn't wait to leave.

Dear David C., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Good stay and well located

Customer review rating 5.0/5

Micheal Business - Confirmed reviews ALL

It was a great check in was told everything by the front desk staff, I asked them about the shuttle bus timetable and they’ve provided me one. And asked if they would drop me directly to the terminal and which they did so it was a perfect stay.

Dear Miguel Z., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Simple clean hotel nice staff

Dear Dominic C., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was clean and the room was affordable. The only concern is the lack of response from the front desk when calling for inquiries or follow up prior to check-in.

Dear Mayzhille H., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

The accommodation was fine but the bus transfer never arrived nearly making me miss my flight in fact I'll be made the flight because I shared a Uber with a fellow guest

Customer review rating 0.5/5

Andrew Solo - Confirmed reviews ALL

It is so disappointing as I would love to stay that's convenience hotel near the airport but the trump says are too unreliable

Dear Andrew B., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will pass your comments back to the hotel hoppa company. Sincerely, Stacey Lucas Guest Services Manager ibis Terminal 5

Unexpectedly excellent

Customer review rating 5.0/5

Alexina A. Business - Confirmed reviews ALL

Surprised and satisfied. Booked a last minute budget hotel due to unexpected changes in travel plans. Expected something like a travel lodge and were very surprised to find a proper hotel rather than lodge. The rooms were clean, warm and well equipped, including coffee making facilities. The breakfast included so much choice and the bar food in the evening was good. The staff were so helpful, whatever we asked for they provided, including sending out for food if required. Would stay there every time I fly from Heathrow in the the future.

Dear ALEXINA A., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Service Manager ibis Terminal 5

Good stay, great location

Customer review rating 4.5/5

Lauren Couples - Confirmed reviews ALL

Stayed the night before our flight at T5. Easy to get to and very close to the terminal. Room was basic but nice, very clean too. TV has a cool function where you can connect your device, which allowed us to watch Netflix. Staff were friendly and helpful. We could see planes landing from our window, which was fun!

Dear Lauren M., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Convenient location, helpful reception staff.

Customer review rating 3.5/5

Steve G. Business - Confirmed reviews ALL

All good.

Dear Steve G., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

As expected with Ibis budget

Dear CELIA T., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Easy

Customer review rating 5.0/5

Good V. F. M. Business - Confirmed reviews ALL

Extremely professional staff, great customer care, good value for m.

Dear Marcin G., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Very enjoyable

Customer review rating 4.5/5

Barrie W. Couples - Confirmed reviews ALL

First impressions go a long way, they didn’t fall short here. The young receptionists were spot on, happy to help and very polite. Unfortunately I didn’t get their names but I wish I had. When we had an issue with the toilet because they had no one available to attend they moved us to another room without any delay. If there is one thing that we thought was a negative was the cost of the food in the bar…£14 for Mac and cheese is an awful lot of money to pay. Overall a good experience.

Dear Barrie W., We very much appreciate your comments regarding your stay at the ibis budget London Heathrow T5. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for your comments regarding the service you received at check in, this was, in fact myself & my colleague Yawa whom assisted to you. It was a pleasure. Sincerely, Stacey Lucas Guest Services Manager ibis T5

Terrible food, dirty linen, but friendly staff

Customer review rating 1.0/5

Richard A. Business - Confirmed reviews ALL

My original room was unacceptable as the previous guest had been smoking in it, the lady at reception kindly swapped me to another room. The food in the restaurant was overpriced, burnt and heated in a microwave (gourmet burger) The bed linen in my room was dirty and smelled of stale sweat, clearly not washed from previous guests. Pillows were hard, lumpy and uncomfortable. I had a very poor nights sleep. Staff however were polite, friendly and helpful

Dear Laurence W., Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow T5. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey Guest Services Manager ibis T5

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