Pullman Dubai Downtown Hotel 5 stars

Customer review rating 4.2/5 543 reviews

ALLSAFE approved hotel

Pullman Dubai Downtown
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+ 20 Services

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • The hotel boasts 6 versatile boardrooms, flexible meeting and function rooms.

  • 10 min proximity to Burj Khalifa and Dubai Mall.

  • Offers destination nightlife and dining experiences.

Hotel location

Pullman Dubai Downtown

Marasi Drive
P O Box 413311
413311 dubai
united arab emirates

Tel: +97143690000

Fax: (+971)43690001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL AIRPORT At 15km / 9.32 miles

GPS :25.1872891, 55.2716534

Exhibition and convention centre

  • WORLD TRADE CENTER 10.0 km / 6.21 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Room service
    • Cold snacks
    • Hot meals
  • No Meeting room
  • Business Center
    • Business center is wheelchair accessible
    • Business center with support staff
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 350 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 53 connecting rooms
    • 325 non-smoking rooms
    • 19 floors
  • Languages spoken at the hotel
    • Russian
    • Portuguese
    • Dutch
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Hotel Basement Parking 2 (B2)
    • On site
  • Swim & Tonic
    • Outside
  • The SPA - Fitness Center
    • On site

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

meeting rooms

From 1 to 468 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Yes

  • Flipchart

  • Yes

  • Yes

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

543 reviews


Customer review rating 5.0/5

Dalsheer Business - 12/10/2021 Confirmed reviews ALL



Customer review rating 3.0/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

The breakfast is good. The room is not good comparing to the price paid.

“Great stay”

Customer review rating 5.0/5

Rosey Families - 08/10/2021 Confirmed reviews ALL

I recently stayed at the pullman with my family at all times the hotel was very clean and staff were friendly and always ready to accommodate our needs , i have to say that the door men were very helpful as well every time we would go out they were always ready to help .

Poor hotel for the price

Customer review rating 1.5/5

Anonymous Solo - 08/10/2021 Confirmed reviews ALL

Hotel is listed as 5 star. Vinyl run around the bed was peeling off in several places. Vinyl on the desk was peeling and stained. How can a 5 star hotel be 5 star when it provides one, thumb sized bottle of shower gel, that is barely useful for one shower? It's archaic service. When coming back to the hotel one day was told a lift was out of service and not working by a hotel staff member. While waiting for another lift to become available, another guest came in surrounded by more hotel staff, and walked straight in to the lift I was told wasn't working, and up to their floor. Why lie to guests? Why do some guests get a lower level of service than others? Over priced hotel and poor service.

Nice canal view

Customer review rating 4.5/5

Motaz Business - 05/10/2021 Confirmed reviews ALL

Check-in experience was great, hotel rooms are nice and clean but what could improve were 2 things, speed of service when I ordered to my room was slow, and breakfast can be better

Really good service

Customer review rating 4.5/5

Umar C. Couples - 05/10/2021 Confirmed reviews ALL

Had a problem with the room so they upgraded us to a suite.

Well located

Customer review rating 4.0/5

Moshe A. Families - 04/10/2021 Confirmed reviews ALL

Good , pleasant

Customer review rating 2.5/5

Abed Business - 04/10/2021 Confirmed reviews ALL

I tried this hotel before when it was not belong to Accor , the service was really better and the furniture become exhausted

Best Experience Ever

Customer review rating 4.5/5

Shafieq A. Solo - 04/10/2021 Confirmed reviews ALL

This is my second time staying at Pullman Hotel in general but first time staying hotel in Downtown. All staff I met are very friendly and helpful! Hotel facilities? No doubt, there is even a day trip to RIVA private beach which is one of the highlights! I enjoyed staying in this hotel so much and got to relax my mind during my vacation in Dubai. One thing I’ll suggest to improve this hotel is; to provide a free transport to Dubai Mall daily since it’s near to the hotel. In conclusion, this hotel is perfect! Can’t wait to come back with family to this hotel next time.

Well located

Customer review rating 5.0/5

S A. K. Solo - 04/10/2021 Confirmed reviews ALL


Extremely Disappointed

Customer review rating 1.0/5

Myhr Friends - 03/10/2021 Confirmed reviews ALL

I was looking forward to staying at the new Pullman downtown Dubai for the night with my friends. We had booked the deluxe suite and the booking promised club lounge access. When we arrived we were told that the lounge was closed. There was no communication on this matter. We checked in and went to our room which was ok but looked a bit dated already. The smell in the hallways was unbearable. The cafe downstairs served below average drinks and coffee. We had requested our extra bed to be done before her arrive back at night which wasn’t done also. The housekeeping was coming at 1am to do it . Safe to say I won’t be staying there again.

Customer review rating 2.0/5

Sami A. Couples - 03/10/2021 Confirmed reviews ALL

Coffer quality in the room is low. Rooms smell bad. The location wasn't as close to the downtown as expected. With all that being said, the room RATE was very high compared to the facility.

Well Located, very Helpful staff.

Customer review rating 4.0/5

Mitul P. Families - 02/10/2021 Confirmed reviews ALL

Perfectly located hotel, Helpful and friendly staff. My only issue was the tired furniture in my suite.

Well located and good stay

Customer review rating 4.0/5

Fatima A. S. Couples - 01/10/2021 Confirmed reviews ALL

Quite and very good

Dear Fatima, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pullman Downtown Team

Staff issue

Customer review rating 2.0/5

N Solo - 01/10/2021 Confirmed reviews ALL

Staff were cooperative.

Great Staff

Customer review rating 4.5/5

Carol A. Couples - 30/09/2021 Confirmed reviews ALL

Pleasant stay for our first time in Dubai. Staff was super friendly and helpful. Received a complimentary upgrade at check in. Breakfast options were great.

Dear Carol , Thank you for staying with us and also for sharing your great review about our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Downtown Team

Super stay

Customer review rating 5.0/5

Anonymous Business - 29/09/2021 Confirmed reviews ALL

Top class

Family holiday in Dubai

Customer review rating 3.0/5

Goran Y. Families - 29/09/2021 Confirmed reviews ALL

Arrival was handled well, the Front Desk agent was very friendly but did not mention anything or showed any appreciation for my membership with the accor ALL program, i was not explained that i have a welcome drink and the voucher for it was in the key holder, i learnt about it too late and i could not use this. Once we got up to the room, we were unpleasantly surprised during the reservation i clearly indicated this is a room for 2 adults and 2 children, once we got to the room, there was no extra bed or towels for my kids. We had to call multiple times to get the bed delivered in our room and the next day we had to again ask for towels as they were none left for the kids.

Good location & nice hotel

Customer review rating 5.0/5

Bipasha A. Families - 29/09/2021 Confirmed reviews ALL

Hotel was well located in Downtown. Hotel was clean, staff were pleasant and very helpful (we had a baby with us). The breakfast buffet was very nice and had a very good selection of hot and cold items. Overall we enjoyed our stay. Pool looked lovely but didn’t get a chance to use. Would stay again.

Our most recent 20 reviews

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