Pullman Dubai Downtown

Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.3/5 1,662 reviews

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Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Fitness center with wet facilities

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Free valet parking onsite

ALLSAFE approved hotel

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events. Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

meeting rooms

From 1 to 468 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,662 reviews

Great stay, everything you need on site !

Customer review rating 4.5/5

Yannick M. Business - Confirmed reviews ALL

I was traveling and driving a team of 20 people. They hotel's team was always a great support for me. Adaptable, solution driven and proactive. Everything is made so that we can feel good at the Pullman Dubai Downtown.

Dear Yannick, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We are thrilled to know that you and the group had a great experience with us. It is always a pleasure to receive positive feedback. I will share your comments with George and I am sure that this feedback will serve as an encouragement to him and all of our Heartsists team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maia Kukava Asst. Front Office Manager

Everything was good

Customer review rating 4.5/5

Abdallah Solo - Confirmed reviews ALL

It was nice.. The location was great.. The staff are amazing.. The facilities are okay... The bar and the restaurant are very good..

Dear Abdallah, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We are thrilled to know that you and the group had a great experience with us. It is always a pleasure to receive positive feedback. I will share your comments with Owais and I am sure that this feedback will serve as an encouragement to him and all of our Heartsists team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Maia Kukava Asst. Front Office Manager

Extremely disappointing stay, considering Pullman is part of the Accor group. Worst hotel I’ve stayed at in Dubai, extremely bad service, and overall very poor rooms.

Customer review rating 0.5/5

Amir R. Friends - Confirmed reviews ALL

Pullman Dubai downtown has been one of the worst hotel experiences I have ever had. Service was extremely poor, the food was the worst I’ve had at a hotel, and the rooms are very poor, and are not what they are as shown on the internet/ Accor app. The room I booked was nothing like it was shown in the photos of the Accor App, and therefore I went to seek assistance from the reception, which additionally was very poor assistance. I explained how the rooms were not as shown on the photos on the Accor App, and therefore should have been given a free upgrade. Instead, the hotel receptionists took advantage of this situation and tried to make me pay for an upgrade, which I should have been getting for free due to the false information from the Accor app. I would have expected much better from an Accor hotel, and have stayed at many accor hotels and have an extremely high membership status with the hotel group. After this experience, I will definitely not be staying at an accor group hotel again, due to how poor the assistance is, and the extremely poor rooms. The rooms were never cleaned properly, toiletries such as toothbrushes, and vanity kits were never replaced, and the overall room was extremely poor quality. The taps in the bathroom basin were not installed properly as they weren’t even straight, the shower head would leak, and some of the PowerPoints in the room would not even work properly. I highly recommend to anyone wanting to stay at Pullman Dubai Downtown to reconsider your stay, especially considering that there are extremely other better options such as St Regis next door which is quite similar priced.

Dear Amir, Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please allow me to express my regret with the service expectations not met in your recent stay and offer you the compensation in a form of ALL- Accor Live Limitless courtesy points. I have taken the liberty of sending you an invitation to our loyalty Programme - ALL - Accor Live Limitless and looking forward for your confirmation and acceptance if the same for me to be able to credit the points as offered. We would like to have an opportunity to recover the experience and look forward to having you back in the nearest future. Sincerely, Maia Kukava Asst. Front Office Manager

It was central to everything- amazing

Customer review rating 5.0/5

Khurram A. Friends - Confirmed reviews ALL

The team at Pullman were amazing- something others need to learn from. Made everything look effortless. So so polite- professional.

Dear Khurram, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another remarkable stay. Sincerely, Pullman Dubai Downtown team

As expected

Customer review rating 4.5/5

Simone Business - Confirmed reviews ALL

Clearly low profiled compared to what this town can offer, it does its duties flawlessly and kindly: clean, comfy, gentle. Good kitchen; perfect private breakfast at 19th floor.

Dear Simone, We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We value your loyalty to the brand and are thrilled to know that we were able to meet your expectations. Let us express our boundless gratitude for your acknowledgment of our Heartfelt services. Thank you for your kind feedback, and we hope to see you again soon for another remarkable stay with us. Sincerely, Maia Kukava Asst. Front Office Manager

Other web-users rate our hotel

  • 926 reviews 9.4/10 Location
  • 1,324 reviews 6.8/10 Room
  • 1,934 reviews 8.7/10 Service
  • 31 reviews 4.8/10 WiFi
  • 606 reviews 7.1/10 Breakfast
  • 543 reviews 6.7/10 Cleanliness
  • 436 reviews 4.9/10 Comfort
  • 413 reviews 7.6/10 Vibe

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