Pullman Dubai Downtown Hotel 5 stars

Customer review rating (ALL Rating) 4.2/5 613 reviews

ALLSAFE approved hotel

Pullman Dubai Downtown
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+ 20 Services

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • The hotel boasts 6 versatile boardrooms, flexible meeting and function rooms.

  • 10 min proximity to Burj Khalifa and Dubai Mall.

  • Offers destination nightlife and dining experiences.

Hotel location

Pullman Dubai Downtown

Marasi Drive
P O Box 413311
413311 dubai
united arab emirates

Fax: (+971)43690001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL AIRPORT At 15km / 9.32 miles

GPS:25.1872891, 55.2716534

Exhibition and convention centre

  • WORLD TRADE CENTER 10.0 km / 6.21 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Pullman is introducing a fresh approach to the planning of upscale meetings, conventions, seminars and incentive events.Extensively equipped rooms, innovative break activities, the support and coaching of an Event Manager and "A-la-carte Coaches" are all available to help make your event a success.

Room descriptions and layouts

meeting rooms

From 1 to 468 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Yes

  • Flipchart

  • Yes

  • Yes

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our guest reviews for
Pullman Dubai Downtown

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

613 reviews

Spacious room, delicious breakfast and a good location.

Customer review rating 4.5/5

E. Business - 06/11/2021 Confirmed reviews ALL

Great experience, I only have one issue that I would like to be resolved and it wasn't. I went to pay the bill for the restaurant and for that I had to exchange dollars into the local currency. When doing this I requested proof of this transaction in order to be accountable in my company. The receptionist told me that there was no way to make this receipt at that time and asked me to leave the e-mail that she would send the receipt. It's been a week and so far I haven't received this email.

Far to be a 5-Star Hotel

Customer review rating 1.5/5

Faouzi B. H. H. Business - 04/11/2021 Confirmed reviews ALL

Extremely disappointed by most of the aspects of this supposed to be a 5-star Hotel in Downtown Dubai. I have booked and stayed for 11 nights, and would have changed hotel if I did not prepay the total stay. Hotel location in Business Bay is fine but access to the main entrance is tricky if you don't know how to get there. Waited longtime to be served when checking-in late at night on arrival. Did not get the requested upgrade when I booked the room, for lack of availability according to the front desk lady, when I received a request to upgrade for a fee... The room is good, but had several flies that I have mentioned to the cleaning services several times without success to eradicate them. I had to kill them myself one by one. Housekeeping service is very uneven from person to person, shampoo, bath gel; soaps and towels are not always availed as required... When you use the laundry bag and sheet, it is not automatically replaced. Safety box and AC had problems that required to be fixed... Food at the hotel is terrible. Breakfast is a real issue. Restaurant is most of the time overcrowded and after 9:00am you need to line up and wait to get a table. It is not designed to cope with the number of hotel guests... hygiene is questionable: Tables are barely cleaned up between different guests; and often several flies are gathering on your food. Service to get your coffee or order eggs is very slow and unreliable, you may wait for 30mn to get your eggs, when other get served before you, ordering after you... Food in both restaurants, for breakfast and dinner is not tasty, with very cheap ingredients and little effective choice. When you have a busy schedule and need to eat in the hotel you are condemned to eat there and suffer the situation... One of the lifts will systematically not take my key to access my floor and have to wait until another one gets free. I have asked for a quiet room, but had to call the front desk to complain about high noise coming from other guests’ rooms... I have traveled several times to Dubai and hotels I stayed in so far have been top! This is the worst hotel even in Dubai, first time and last one. It is does not honor the Pullman Brand and the ALL Group one. The Price is very high for the rendered services and quality. COVID cannot excuse everything... Just to end on a positive note, I greatly appreciated the late checkout until 8:00pm; the availability of breakfast until 11:00am, and the attitude of some of the personnel, nice and helpful, Philip at the front desk was sincerely sorry to learn I was not happy...

Customer review rating 3.0/5

Sameya A. A. Families - 01/11/2021 Confirmed reviews ALL

It's OK, but for check in we arrived at 2 o'clock but until 4 o'clock we can't make check in

Dear Sameya, Thank you for taking the time to share your feedback. Apologies for the experience at the check in, we have addressed that with the team and we will ensure it will not happen again. We hope to welcome you back to our hotel very soon! Sincerely, Pullman Team

Good room

Customer review rating 3.5/5

Anonymous Business - 01/11/2021 Confirmed reviews ALL

Not all hotel service staff was wearing the mask. Pool was basically out of order. Missed better place for business arrangements.

Dear Eduarda P., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent Service !

Customer review rating 4.5/5

Khalil Couples - 31/10/2021 Confirmed reviews ALL

Extremely Professional; staff , Helpful and Friendly . High Standards , excellent breakfast and a Nice downtown Location To recommend definitely

Customer review rating 2.5/5

Anonymous Friends - 30/10/2021 Confirmed reviews ALL

Was fine, breakfast was packed and no choices at all I had to pay full a head of time The room seems dusty and smells bad- non smoking but we smelled the smoke through the vent in the toilet Called for late check out- they didnt spare us an hr rven


Customer review rating 2.0/5

Anonymous Business - 25/10/2021 Confirmed reviews ALL

Very disappointing.

Very disappointed

Customer review rating 1.5/5

Anonymous Friends - 25/10/2021 Confirmed reviews ALL

The hotel does not look like the pictures on Google site. The carpets are dirty in the rooms abs out in the hall. Very poorly kept. The room Service doesn’t do a great job in cleaning and keeping the bathrooms or the room clean.


Customer review rating 4.0/5

Ayala Families - 24/10/2021 Confirmed reviews ALL

GOOD HOTE; GOOD LOCATION. At breakfast it takes a long time to get coffee and some of the time we didn't even get it even though we asked for it a few times. Some days they did not demand payment for cold coffee and some days they demanded additional payment ... The seating area around the pool is very small and uncomfortable. The bath is very inaccessible and dangerous to slip in and it is also difficult to get in and out of it because it is very high and there is no handle and step.

Amazing Berlin Ballroom to celebrate

Customer review rating 5.0/5

Alma Families - 23/10/2021 Confirmed reviews ALL

We decided to choose Pullman to celebrate my daughter 18th birthday and only I can say is.. it is really worth it and good decision to choose the Berlin Ballroom for our celebration.. All staff are very supportive especially Ms. Nerissa and Mr. Sumit who assisted us on everything we need.. They even suggest options for our satisfaction... The food made by their chef are superb and they even accommodate our food choices.. Very reasonable price and perfect venue to celebrate your special events.. Will definitely come back and refer this place to our friends. Salute to the good staff and employee of Pullman Downtown Dubai. :)

Good Stay

Customer review rating 4.0/5

Joao G. Couples - 21/10/2021 Confirmed reviews ALL

The hotel Pullman Dubai Downtown is comfortable, but in its current conditions I would not classify it as 5 stars. It deserves 3.5 stars. The facilities are well maintained, but the furniture in the room is worn out by time and normal use. Some towels were fraying. The sink needed finishing repair (and I fixed it by myself - room 1010). The employees are extremely attentive and helpful, highlighting the concierges, especially Mr. Ahmed. The breakfast is excellent. The hotel is well located considering nearby attractions such as the Burj Khalifa and Dubai Mall or the metro station, but the guest will probably need a taxi to get to these points.

Well Located

Customer review rating 3.5/5

Arwa A. Friends - 21/10/2021 Confirmed reviews ALL

The location was good near from everything, the staff are good and helpful specially Mr.Mostafa on the front disk he makes impossible to possible with immediate action. If i would come back will be cause of him

Beautiful and well located

Customer review rating 5.0/5

Nour D. Friends - 20/10/2021 Confirmed reviews ALL

Had an amazing experience , everything s beautiful, big rooms , good location , amazing stuff


Customer review rating 4.0/5

Mrs H. Couples - 18/10/2021 Confirmed reviews ALL

Location of the hotel is great so are the booking desk for the tourism! Overall good hotel and lovely staff however service can be improved. We stayed for 5 nights, our room Air conditioning was not working properly day 2 I called to inform the reception and they sent someone to fix it. After few hours it stopped working again and we had an uncomfortable sleep all night. I spoke to the reception the next morning and they said they will send someone to have a look again… they decided on our last night to give us another room exactly the same (not upgraded). Also one of waiter at the breakfast insisted for me to order egg from our table when I informed him we are sitting outside and no one will come to take our order (very busy), I told the chief to make me Spanish omelet but the waiter refused for me to take it and asked me to order from the table. I went to the table and unfortunately nobody shows up for neither egg or drinks order. I left only haven had 3 cubes of potatoes.

Poor quality bed, no sleep due to construction work

Customer review rating 1.5/5

Anonymous Couples - 17/10/2021 Confirmed reviews ALL

Poor quality bed and old rooms made it below average experience compared to other Pullman hotels. Moreover, construction work inside the hotel started early every day (before 7am) and was unannounced and prevented us from sleeping. No consideration for Platinum status and the associated benefits. Staff was however kind and helpful.

Well located all staff were very polite and helpful.

Customer review rating 4.5/5

Mrs S. L. Solo - 15/10/2021 Confirmed reviews ALL

Was a bit upset as I had no clean towels till 10.30pm as I needed to shower and had requested housekeeping. Manager rang me and apologised .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Very enjoyable stay

Customer review rating 4.5/5

Diamonde H. Couples - 14/10/2021 Confirmed reviews ALL

My wife and I stayed at Pullman Dubai Downtown for our honeymoon, and we are mostly delighted with the overall stay. The staff was welcoming and catered to our needs. We expected our suite to be decorated during the first night of the honeymoon stay but that wasn't the case; we would have loved that.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Our most recent 20 reviews

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