Arthurs Spa Hotel By Mercure

Arthurs Spa Hotel By Mercure 4 stars

Customer review rating (ALL Rating) 4.5/5 668 reviews

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Hotel extras

  • Daily animation for adults and children

  • Free WIFI

  • Free outdoor parking

  • 20 hectares of land

  • Variety of additional services

ALLSAFE approved hotel

Hotel location

Arthurs Spa Hotel By Mercure

Khvoynaya 26, Larevo
141052 MYTISHCHI MOSCOW REGION
Russia

GPS:56.09389, 37.53999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Your meetings and events

Conference hall "Moscow" Dimensions: length - 15 m, width - 7.5 m, height - 3 m. Spacious hall with an area of 110 sq.m is designed to comfortably accommodate 100 people. Conference hall "St. Petersburg" On an area of 190 sq.m 200 people can be accommodated. Dimensions of the hall: length - 18 m, width -10.5 m, height - 3.2 m Conference hall "Omega" Well-lit conference hall with an area of 66 sq.m. Dimensions: length - 11 m, width - 6 m, height - 2.5 m. Comfortable hall is designed to comfortably accommodate 50 people.

Room descriptions and layouts

meeting rooms

From 1 to 500 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  668 reviews

TripAdvisor Rating  4.0/5  512 reviews

Very comfortable accommodation.

Customer review rating 4.0/5

Evgeny D. Families - Confirmed reviews ALL

Arrived with family (6 adults and 1 child) on 3 nights July 2022. We appreciated good location (20 minutes from us) and very well-quality food. Hotel works in mode: we provide you that you definitely need and if something extra - you can extend/buy. ZOO, walking paths, SPA center are pretty nice. May be will be good to extend free hours for SPA center (swimm pool), now only 2 hours are available per day. Thank you and best regards.

Dear Evgeniy D., We very much appreciate your comments regarding your stay at the Arthurs Spa Hotel By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent place, excellent people - reception, restaurants, SPA, animation - everything perfect!

Customer review rating 5.0/5

Grigory Families - Confirmed reviews ALL

We had a very important event for our family - wedding on June, 16th . Many thanks to our manager Evgeniy Shirokov who helped a lot to find rooms needed for our dates, to administrators Anastasia and Alexander who helped with preparation and event itself. Waiters crew in Arthur's grill under Alexander supervision did everything perfect. The entertainment complex (billiard, bowling) was excellent and all our guests with great pleasure joined DISCO with 2 DJs - Haka and Dima. Many thanks to animation team and personally to Pavel Kuznetsov for great adult animation during our stays in the hotel. Your loyal guest Grigory P.

Dear Grigoriy P., We very much appreciate your comments regarding your stay at the Arthurs Spa Hotel By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will waiting for you again!

Definitely not the best experience

Customer review rating 3.0/5

Guest Couples - Confirmed reviews ALL

The rooms are quite old-fashioned and there were no double beds available so we were granted 2 single beds combined into 1 which was actually not the best choice since there was a hill in between. An audibility is very high so you can clearly hear your neighbours’ every single word. Once we even woke up at night because a couple of drunk guys were arguing nearby. The village territory is not really landscaped so you just walk between cottages and there is not much nature in there. The SPA-zone is a separate topic. There is almost no option to enter a swimming pool area since the SPA-senter is overcrowded. If you come at 11 am they say the slot is extremely popular and you should come later on. You come at 2 pm - repeat, 5 pm - repeat. So we entered the swimming pool area just once and second time we came we left immediately after looking at the same picture. So did dozens of families. At the same time once you entered the SPA area you have no clue what to do for 2 hours! there. You swim for 20 mins - ok, you lay on the beds - ok, visit sauna - ok, repeat the same 2-3 times, and you still have more then 1 hour remaining. So why not just reduce the length of the sessions from 2 to 1 hour to let every single guest to be able to visit the SPA zone they actually payed for? In opposite dozens of families with children are banned from visiting it, but the lucky ones have no idea how to spend their 2 hours slot. Amazing. “Great” service. Restaurant area: nice and friendly staff, but the quality of food is not that good (enough to feel full, but not enough to feel satisfied). The waiters are extremely fast so once you decided to stand up to take some dessert for literally 30 seconds, you will come back and find there is no your 50% full plates with food any more. They are gone. I’ve seen many people really confused after coming back to their seats figuring out there is no plates in there. In total - there is a huge amount of things to do to improve current service level and a lot of time needed. Before that time - i find the price (comparable with good 4-5* hotels in Moscow) incomparable with the service level provided.

Thank you for taking the time to tell us about your experience at the Arthurs Spa Hotel By Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In Arthurs Spa Hotel By Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will waiting for you again!

Bad experience

Customer review rating 1.5/5

Nikolay S. Couples - Confirmed reviews ALL

I’m Accor member for a long time, but such bad Mercure hotel i’ve been for the first time. This is not 4-starts hotel. Furniture, Environment is such old, shower in my room was partly broken. Cuisine is not tasty for 4 stars hotel.

Dear Nikolay S., Thank you for taking the time to tell us about your experience at the Arthurs Spa Hotel By Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The hotel is planning to renovate rooms. Looking forward to seeing you again!

Rather good for a short stay

TripAdvisor rating 4.0/5

mgk272 Couples - TripAdvisor review

We had a standard room in the main building looking at the forest. The room was not small, with all standard amenities, clean. With 32 degrees heat this summer, the conditioner was not sufficient in the daytime. The meals (self-service) were good. However, no fruits at all in the middle of summer. You can also dine in one of the restaurants a la carte. A lot of entertainment for children. No swimming paths in the pool, so it is difficult to swim.

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Other web-users rate our hotel

  • 320 reviews 8.3/10 Location
  • 708 reviews 6.9/10 Room
  • 701 reviews 8.8/10 Service
  • 5 reviews 7.9/10 WiFi
  • 908 reviews 8.9/10 Food
  • 704 reviews 9.1/10 Amenities
  • 369 reviews 8.1/10 Cleanliness
  • 319 reviews 7.6/10 Pool

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