Panorama By Mercure

Panorama By Mercure 4 stars

Customer review rating (ALL Rating) 4.7/5 1,155 reviews

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Hotel extras

  • Spacious SPA with a children's swimming area

  • Babysitting service

  • Ski/snowboard rental, instructors/guides for activities in the mountains

  • 5 conference halls for business events and meetings

  • Italian restaurant Roma

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Panorama By Mercure

Fevralskaya 1
354392 SOCHI
Russia

GPS:43.668686, 40.26206

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

ROMA

Italian restaurant ROMA is open for you daily: buffet breakfast from 6:30 to 11:00 a.m., main menu service from 12:00 to 11:00 p.m. Enjoy your holiday on our gorgeous outdoor terrace on summer days!

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,155 reviews

TripAdvisor Rating  4.5/5  864 reviews

Pleasant place

Customer review rating 4.0/5

Anna Couples - Confirmed reviews ALL

I would like to come back to this hotel. Good and comfortable rooms, very kindful staff. I recommend this place for couples and families with children. Good quality food for breakfast. Some disappointing momens: - The TV does not work properly, it reboots if you chanches programms too fast - Yellowish water in the bathroom sometimes - too many people at breakfast, hard to find a free table

Dear Anna! We very much appreciate your comments regarding your stay at the Panorama By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, guest relations manager Yaroslava Rastyushevskaya

Everything is wonderful, except for the participation of the Panorama hotel in the Accor loyalty program

TripAdvisor rating 4.0/5

48pablo2022 Families - TripAdvisor review

Good hotel, excellent service, no complaints. The only thing not entirely clear is the participation of the hotel in the Accor loyalty program. After staying at Panorama, there are no changes in the member's balance in the "reward points" and "status points" sections. Perhaps this is due to the sanctions, I do not know. There was the same question about the Moscow Mercure at the beginning of August. But it seems to me that the client should be warned about this before booking. But in general everything is fine, thank you.

Thank you for choosing our hotel. Thank you for your very detailed review! We are glad that you were generally satisfied with your stay at the hotel, appreciated the comfort of the room and the quality of service. Dear guest, please contact the Hotel for a question about points accrual! It is very important. Sincerely, guest relations manager Yaroslav Rastyushevskaya

Good stay and service, good spa zone

Customer review rating 4.0/5

Maria M. Friends - Confirmed reviews ALL

Very nice and pleasant stay. I would like more diverse meet food and deserts for breakfast

Dear Maria! Thank you for choosing our hotel. We are always very pleased to receive positive feedback. We hope that your next visit to Panorama By Mercury Krasnaya Polyana will be as pleasant as this one! See you again in the mountains of Krasnaya Polyana. With respect, guest relation manager Yaroslav Rastyushevskaya

Good overall

Customer review rating 4.0/5

Pavel Solo - Confirmed reviews ALL

Rooms are spacious, breakfast is very good and location is convenient (should be all right in the winter and is great in the summer). But there is a fly in the ointment: sound isolation from adjacent room is poor due to a door to that room (allowing to combine rooms, obviously). Earplugs won't help if a child is shouting there.

Dear Pavel, We very much appreciate your comments regarding your stay at the Panorama By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ksenia Kazachenko Guest relations manager

EXCELLENT SERVICE, WELL LOCATED

Customer review rating 5.0/5

Evgeniya Solo - Confirmed reviews ALL

stay at the hotel left the best impressions

Dear Yevgeniya! We very much appreciate your comments regarding your stay at the Panorama By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, assistant Front Office manager Elena Krasyukova

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Other web-users rate our hotel

  • 1,069 reviews 9.1/10 Location
  • 1,761 reviews 8.4/10 Room
  • 1,642 reviews 9.2/10 Service
  • 22 reviews 5.3/10 WiFi
  • 1,548 reviews 9.1/10 Breakfast
  • 543 reviews 7.9/10 Cleanliness
  • 510 reviews 8.4/10 Pool
  • 308 reviews 7.3/10 Value

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