Customer review rating (ALL Rating) 3.5/5 124 reviews
Mercure Perth On Hay
417 Hay Street
Check-in from - Check out up to
PLEASE NOTE: THIS SERVICE IS CURRENTLY CLOSED. Armada Restaurant is open for breakfast and dinner daily. Enjoy classic and hearty meals whilst relaxing on the terrace.
Room descriptions and layouts
Unsure of the capacity needed for your event?
Convert different units of measurement and make organising your events easier.
This hotel is not suitable for your event?Look for another hotel
Page out of
Our guest reviews
100% genuine reviews from our guestsFind out more
well positioned in Perth city but in need of renovations
TripAdvisor rating 3.0/5
Claire C Couples - TripAdvisor review
very well positioned in the city of Perth, clean room, comfortable beds and helpful staff. the room we got given was in great need of renovations but i think the management is currently doing up the hotel. the attached bar and restaurant is handy and the burgers very good.
Well located hotel
Customer review rating 4.0/5
Karen Couples - Confirmed reviews ALL
We stayed at the Mecure for 4 nights. Difficult to find at first as it had been rebranded from a travel lodge. Staff were friendly and welcoming. The room itself is very dated. Bed linen and towels were clean, but this is where it stops. The room was need of a good deep clean marks on chairs wardrobe and carpet. The underside of bath plug covered in mould thankfully we were only showering! Restaurant and bar had sporadic hours had a drink one night and spoke to bar staff who were completely in agreement that the rooms were indeed not clean enough. Believe you contract out cleaning so obviously no one is keeping a check on the standards.
Customer review rating 5.0/5
Manfred G. W. Families - Confirmed reviews ALL
Positive concerning the stay etc., but for the chauffeur of limousine service it is a problem to find the right hotel of two with the same name in adjacent blocks. We and he did wait 45min., finally phone calls helped to clear the situation. I know a trade mark is a high value, but an additive could help to recognise the difference. Good Luck!
urine stains on bed sheets
Customer review rating 0.5/5
Wade Business - Confirmed reviews ALL
I found large urine stains on the sheets towards the foot of the bed. It was disgusting and made my stay extremely unsatisfactory. When this was presented to the front desk in the morning, along with photos, apologies were offere. However, no refund, voucher or explanation was given.
Dear Wade F., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
well located but room very uncomfortable
Customer review rating 2.5/5
Fiona Business - Confirmed reviews ALL
air conditioner didn't work Room was very hot and sticky reception did bring a fan up to the room which made it semi bearable
Dear Fiona H., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
In partnership with TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price