Mercure Perth On Hay 3 stars

Name: Mercure Perth On Hay - Meetings
Address: 417 Hay Street, PERTH, 6000, Australia
Telephone: +61861879100
Rating: 3.5

Customer review rating (ALL Rating) 3.5/5 124 reviews

417 Hay Street, 6000 PERTH, Australia

Description

Mercure Perth On Hay

Hotel for travellers looking for local and authentic experiences

We look forward to welcoming you to Mercure Perth on Hay. Please let me know how we can assist your stay.

Kerry Stokes, Hotel Manager

Mercure Perth on Hay is located near the beautiful Swan River in the heart of Perth CBD. With activities and attractions to entertain any traveller, including the Perth Mint, Kings Park, shopping precincts and funky rooftop bars all within close proximity . Mercure Perth on Hay is the ideal place to base yourself for a stay in the Western capital. Stay in one of the 127 hotel rooms, thoughtfully designed with Smart TV's, individual climate control air conditioning and comfy beds for a good night's sleep.

Hotel extras

Central Perth hotel
Close to Perth attractions Perth Mint and Kings Park
Free city loop bus on hotel doorstep

Hotel location

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Telephone +61 8 6187 9100

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Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

In summary

On site

Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

ARMADA RESTAURANT

PLEASE NOTE: THIS SERVICE IS CURRENTLY CLOSED. Armada Restaurant is open for breakfast and dinner daily. Enjoy classic and hearty meals whilst relaxing on the terrace.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 140

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style 140 participants
- U-shaped Room 34 participants
- Board-room 38 participants
- Classroom style 50 participants
- Banquet 120 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 12 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 14 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
184 m²	3 m	140 participants	34 participants	38 participants	50 participants	120 participants
31 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	12 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
29 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	14 participants	Configuration is not available for this hotel	Configuration is not available for this hotel

Configuration is not available for this hotel

Configuration is not available for these requirements

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Our accommodation(s)

Room

Standard Queen Room

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x Queen size beds

Room

Standard King Room

Non contractual photo

3 persons
28 m² / 301 sq ft

Bedding 1 x King size beds and 1 x Double beds

Room

Standard Twin Room

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 2 x Single beds

Room

Standard Triple Room

Non contractual photo

3 persons
28 m² / 301 sq ft

Bedding 3 x Single beds

Room

Superior King Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x King size beds

Room

Superior Twin Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 2 x Single beds

Room

Deluxe Queen Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x Queen size beds

Room

Deluxe King Room

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x King size beds

Room

Deluxe King Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x King size beds

Room

Deluxe Accessible King Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x King size beds
Accessible room

Room

Deluxe Accessible King Room with Balcony

Non contractual photo

2 persons
28 m² / 301 sq ft

Bedding 1 x King size beds
Accessible room

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5 124 reviews

TripAdvisor Rating 3.0/5 9 reviews

well positioned in Perth city but in need of renovations

Claire C Couples - 1/28/2023 TripAdvisor review

very well positioned in the city of Perth, clean room, comfortable beds and helpful staff. the room we got given was in great need of renovations but i think the management is currently doing up the hotel. the attached bar and restaurant is handy and the burgers very good.

Well located hotel

Karen Couples - 1/26/2023 Confirmed reviews ALL

We stayed at the Mecure for 4 nights. Difficult to find at first as it had been rebranded from a travel lodge. Staff were friendly and welcoming. The room itself is very dated. Bed linen and towels were clean, but this is where it stops. The room was need of a good deep clean marks on chairs wardrobe and carpet. The underside of bath plug covered in mould thankfully we were only showering! Restaurant and bar had sporadic hours had a drink one night and spoke to bar staff who were completely in agreement that the rooms were indeed not clean enough. Believe you contract out cleaning so obviously no one is keeping a check on the standards.

Relaxing stay

Manfred G. W. Families - 1/23/2023 Confirmed reviews ALL

Positive concerning the stay etc., but for the chauffeur of limousine service it is a problem to find the right hotel of two with the same name in adjacent blocks. We and he did wait 45min., finally phone calls helped to clear the situation. I know a trade mark is a high value, but an additive could help to recognise the difference. Good Luck!

urine stains on bed sheets

Wade Business - 1/18/2023 Confirmed reviews ALL

I found large urine stains on the sheets towards the foot of the bed. It was disgusting and made my stay extremely unsatisfactory. When this was presented to the front desk in the morning, along with photos, apologies were offere. However, no refund, voucher or explanation was given.

Dear Wade F., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located but room very uncomfortable

Fiona Business - 1/17/2023 Confirmed reviews ALL

air conditioner didn't work Room was very hot and sticky reception did bring a fan up to the room which made it semi bearable

Dear Fiona H., Thank you for taking the time to tell us about your experience at the Mercure Perth On Hay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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