Mercure Tokyu Stay Osaka Namba 4 stars

TripAdvisor rating 3.5/5 4 reviews

Hotel extras

  • The hotel is ideally positioned within a 4-minute walk from Namba station and a 5-minute walk.

  • The Duplex Suite and Premium Twin Rooms offer panoramic views of the cityscape of Osaka Namba

  • All guestrooms are equipped with 50-inch TVs, rain showers and high speed Wifi.

  • All rooms are designated as non-smoking.

Hotel location

Mercure Tokyu Stay Osaka Namba

2 2 4 Nishishinsaibashi, Chuo ku
5420086 Osaka

GPS:34.67062, 135.49964

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi


The breakfast buffet changes daily and features over 40 different items made with local produce including a vibrant and healthy power salad and freshly baked pastries crafted in the open kitchen.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  4 reviews


TripAdvisor rating 5.0/5

lvet20 Business - TripAdvisor review


Hard to see around

TripAdvisor rating 3.0/5

SipsTea Families - TripAdvisor review

Mercure Tokyu Stay Osaka Namba is a new hotel, which opened some 3 weeks ago. The main gripes I have is that the design of the hotel especially the room I stayed in is very dark, and the wash sink area tends to accumulate water very easily. We stayed in a deluxe twin room but we found it so dark even with all the lights (more like spotlights) due to the design. The wall-mounted hotel phone was of some color as the wall. It was difficult to find stuff should one drops it on the floor. The sink area which doubles as a counter table tends to easily accumulate water, as we noticed a lot of dried water stains around the sink. The hangers are a bit of an issue and always falls down given the design - a triangle with a gap. Other than that, the room was comfortable. Laundry machines are located on the 15th floor but requires a pass to use it (max 3 passes at a time, with time limit of 3 hours).

Thank you for staying at Tokyu Stay Mercure Osaka Namba. We apologize for the inconvenience caused by the darkness of the room.We also apologize for the inconvenience caused by the limescale around the sink..We will inform the relevant department as soon as possible to make improvements. We also have rental items for hangers, so please feel free to contact us.As you mentioned in your comment, we have a washing machine on the 15th floor that you can use. Thank you for taking time out of your busy schedule to give us your valuable opinion. I would appreciate it if you could stay next time without being discouraged by this. We are looking forward to seeing you again. thank you very much front  NAKATA Google 翻訳で開く • フィードバック


TripAdvisor rating 4.0/5

千登世 落 Solo travel - TripAdvisor review

新しいだけあってきれいですが、部屋は狭め 洗面が小さすぎて、顔を洗うのが大変 (朝夜シャワー浴びるなら問題なし) シャンプー、コンディショナー、ボディーソーブなどは部屋に備え付けのものがあるが、カミソリやスポンジなどはフロントの正面にあるものを必要に応じて部屋に持っていくシステム バーコーナーには箕面ビールなどのクラフトビールが冷蔵庫においてあり、品揃えはよい 夜間、騒ぐ若者が多く、御堂筋を暴走族?(今どき?)が走り回りうるさい 斜め見向かいにFamilyMart、御堂筋はさんでセブン-イレブンがあり便利 心斎橋と難波の中間くらいで、どちらにも徒歩圏内

この度は数あるホテルの中から東急ステイメルキュール大阪なんばにご宿泊賜りありがとうございます。 コメントに頂きました通り必要なアメニティ類はお客自身でお持ち頂くようお願いしております。 バ-コーナーの品ぞろえにつきましてもお褒め頂きありがとうございます。コンビニ等では販売していないお飲み物を ご準備してます。また当館は御堂筋の繁華街に面しており騒音でご迷惑をおかけし申しわけありません。 おっしゃる通り当館はコンビニに近く買い物にも便利です。また難波から徒歩約4分心斎橋から約徒歩7分という立地にあり 様々な観光地に大変便利です。ご旅行の際の拠点として頂ければ幸いかと存じます。お忙しい中ご投稿頂いまして誠にありがとうございます。次回のご宿泊をスタッフ一同お待ちしております。ありがとうございました。 フロント 中田

You can enjoy next door’s screaming at 1 AM

TripAdvisor rating 2.0/5

yeamink Families - TripAdvisor review

All staff were friendly. But it’s not soundproofed well. The crazy kids in next room were really noisy for two nights. They kept screaming at the top of their lung and stomped their feet continuously from 11pm to 1am :) We couldn’t get asleep at all. I called front desk three times and explained the situation, but there was no response. The kids(and their parents) even got more and more noisy :) The most disappointing point is EVEN the staff didn’t check or call me if the problem was solved. The staff didn’t do anything. I don’t recommend this hotel if you have normal ears. 새벽 한시에 옆방 아이들과 함께 축구 구경하는 기분을 느끼고 싶다면 이 호텔을 추천합니다. 시끄럽다고 아무리 컴플레인해도 직원들은 어떤 조치도 취해주지 않을 것입니다. 직원들이 영어를 못 하는 문제가 아닙니다. 저 일본어 할줄 아는데도 문제가 해결되지 않았습니다. 방음이 정말 너무 안되고 호텔 측에서 소음에 따른 조치도 해주지 않기 때문에 잠은 옆방 운에 맡겨야 합니다. 옆방 언어 들어보면 동남아 쪽인 것 같은데 오픈 초와 달리 이제 동남아 가족패키지(아이동반) 엄청 많아요ㅠㅠ 제 옆방 부모들은 애들이 소리지르면 같이 깔깔 거리더라구요…

Thank you for staying at Tokyu Stay Mercure Osaka Namba. We apologize for the inconvenience caused by the noise, even though you have come to visit us Regarding the response of the staff, we apologize again for not being able to act close to our customers. Thank you for taking time out of your busy schedule to give us your valuable opinion. We will use this as a lesson to improve our services in the future.Thank you for your contribution. front NAKATA

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Other web-users rate our hotel

  • 106 reviews 9.5/10 Location
  • 145 reviews 5.4/10 Room
  • 78 reviews 7/10 Service
  • 75 reviews 8.5/10 Vibe
  • 60 reviews 5/10 Amenities
  • 32 reviews 6.2/10 Cleanliness
  • 14 reviews 5.3/10 Breakfast

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