Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,285 reviews

Sofitel New York - Image 1
Sofitel New York - Image 2
Sofitel New York - Image 3
Sofitel New York - Image 4
45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,285 reviews

Customer review rating 2.5/5

Paul C. Families - Confirmed reviews ALL

We have stayed at your hotel before and everything was tremendous until we noticed that our vehicle was damaged during the valet process. I called the hotel and spoke with Ben (MOD) and he referred me to the valet company. I explained to Ben that a referral to a third party didn't feel right because I stayed at and valeted my car at the Sofitel, not somewhere else. He assured me they could assist. I called the valet company, and they said the manager (Victor?) would call either me or the hotel to discuss in more detail. It's almost a week later and I have heard nothing. I called the valet company on numerous occasions and nobody answered.

Dear Paul C., Thank you for bringing this to our attention, and we are truly sorry to hear about the damage to your vehicle and the frustration you have experienced while trying to follow up on this matter. Ben did the correct thing by referring you to the valet company, as they are responsible for the valet operations and vehicle handling, and they are partnered with our hotel. However, we completely understand your concern, especially since your experience was connected to your stay with us. We sincerely apologize that the valet company has not followed through with contacting you as promised. We will reach out to them once again and ask that they contact you directly as soon as possible to address this matter. We truly appreciate your previous stays with us and are very sorry that this experience has affected an otherwise tremendous impression of the hotel. If you have not heard from the valet company by the end of next week, please feel free to reach out to me directly at this email, as this is my personal email address and I will personally follow up on your behalf. Thank you again for your patience and understanding. Kind regards, Marioara Sfera

Customer review rating 4.5/5

Stacy S. Business - Confirmed reviews ALL

This is the second time staying at the Sofitel in NYC and my iniyial opinion remained unchanged - it's a great place to stay for my needs.

Dear Ms. S., Thank you for taking the time to share your feedback following your recent business stay at Sofitel New York. We are pleased to hear that on your second visit your initial impression remained unchanged, and that you continue to find our location and comfort a great fit for your needs. We are, however, very sorry to read your concern regarding the points not being credited for your stay last year after joining the loyalty program. We understand how frustrating that can feel, and this is certainly not the experience we want for our members. We encourage you to reach out to our team directly so we can review the details and assist you in resolving this. Thank you again for your continued trust, and we hope to welcome you back again soon. Sincerely, Sofitel New York Team

Customer review rating 4.5/5

Janne G. Business - Confirmed reviews ALL

Hi, the hotel is really great, and I really appreciated that I got moved to a 23 room on 44th street side, which is quieter. However, I have a few improvement ideas. I was missing a coffee machine, simple kettle and a luggage rack in the room, which most other hotels have. Also, the plastic bottle given for water is really silly, as I believe even the tap water in New York is drinkable. With simple changes, I think it would be possible to get very close to 5 star standard. Also, the booking options on Accor website seem to be normally missing the option to go to 44th street side (they all go to 45th side or are at least unreasonably expensive), while some platforms like booking.com have general rooms that can be on either side which can thus be superior to Accor offering.

Dear Mr. G., Thank you for taking the time to share your detailed feedback following your business stay at Sofitel New York. We are delighted to hear you enjoyed the hotel overall, and we are especially pleased that relocating you to a quieter room on the 44th Street side improved your comfort. We also appreciate your kind mention of the team member who assisted with that move. Thank you as well for your improvement suggestions. Please know that coffee machines and kettles are available upon request, and our team would be happy to deliver them to the room whenever needed. Your comment regarding a luggage rack is also well noted, and we will share it with the appropriate teams as we continue enhancing the in-room experience. Regarding the reusable water bottles and hydration stations, we appreciate your perspective. These initiatives are part of our sustainability approach, and your feedback helps us evaluate how we can make them more convenient for our guests. Finally, we are grateful for your comments about the booking experience and room selection options. Your feedback will be shared with our teams, as clarity and availability should always be aligned with guest expectations, especially for returning and loyal ALL members. Thank you again for your loyalty as an ALL Platinum member and for your recommendation. We hope to welcome you back soon and provide an even more seamless experience from start to finish. Sincerely, Sofitel New York Team

Customer review rating 5.0/5

Niko M. Couples - Confirmed reviews ALL

Newly renovated hotel, everything is in good shape. Hotel staff was always very friendly. Breakfast is great start for your stay, can choose from a list and everything was fresh. Our room at the 25th floor had a pretty nice view towards Chrysler building. Rooms and other areas were always clean, a big thank you to the staff for that part as well. Beds were nicely soft, and style of the room was to our liking. The official rating is 4 stars, but I would say Sofitel New York is from the top part of that rating. I visited the gym couple of times, and while small it had enough to complete my daily training. Location is super: just a couple of blocks from theatres that we visited or Times Square, Bryant Park and Grand Central. I went for a run in Central Park which is located about 15min walk from the hotel. As we are often relying on public transportation, hotel is very easily accessible from JFK with AirTrain + LIRR.

Dear Mr. M., Thank you very much for taking the time to share such a detailed review following your stay at Sofitel New York. We are truly delighted to read that you were very satisfied overall and that you enjoyed our newly renovated hotel, the cleanliness throughout the property, and the consistently friendly service from our team. It is wonderful to hear that breakfast was a great start to your day, that you appreciated the comfort and style of your room, and that your view toward the Chrysler Building made your stay even more memorable. We are also pleased the fitness center met your needs for daily training. Thank you as well for highlighting our location and ease of access, from nearby landmarks to public transportation connections from JFK. We truly appreciate your loyalty as an ALL Gold member and your strong recommendation. We look forward to welcoming you back again soon. Sincerely, Sofitel New York Team

Customer review rating 4.5/5

Anastasiia Z. Business - Confirmed reviews ALL

Great location, big room, clean hotel, friendly personnel. Absolutely good value for money. Quiet street depite Midtown area. Nice window view. Comfortbale big room and bed.

Dear Anastasiia Z., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Team

Other web-users rate our hotel

  • 1,149 reviews 9.7/10 Location
  • 1,850 reviews 6.8/10 Room
  • 1,806 reviews 8/10 Service
  • 24 reviews 7.4/10 WiFi
  • 818 reviews 7.6/10 Comfort
  • 470 reviews 6.9/10 Cleanliness
  • 286 reviews 6.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby