Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,305 reviews

Sofitel New York - Image 1
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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,305 reviews

Customer review rating 5.0/5

Fionnuala W. Business - Confirmed reviews ALL

From the "front of the house, to the reception, from the janitorial staff to the bar tenders, everyone was so friendly, so professional, so accommodating, I hated to leave.

Thank you so much for your wonderful feedback. We’re delighted to hear that every member of our team made such a positive impression on your stay. Providing friendly, professional, and attentive service is something we take great pride in, so it truly means a lot to know you felt so well taken care of. We’re sorry to see you go as well, but we hope to have the pleasure of welcoming you back again very soon. Merci, Ben Friedman Assistant Front Office Manager

Customer review rating 3.0/5

Hanna M. Business - Confirmed reviews ALL

Minimum service Ordered 3 expressos room service 51 usd ! No coffee machine in the room Waittress at breakfast unfriendly

Dear Mr. M., Thank you for taking the time to share your feedback following your stay with us. I am sorry to hear that the service felt minimal and that your experience at breakfast did not meet expectations. We also understand your comments regarding the room service espresso pricing and the absence of a coffee machine in the room. Please note that coffee machines are available upon request, and our team would be happy to deliver one to the room for your next visit. Your remarks have been shared with the relevant teams so we can reinforce friendliness and consistency, especially at breakfast. Thank you again for your comments, and we hope to have the opportunity to welcome you back and provide the experience you expected. Sincerely, Sofitel New York Team

Customer review rating 3.0/5

Toby S. Business - Confirmed reviews ALL

Good location and comfortable rooms. Lacked tea/coffee facilities in the rooms and room service coffee ended up costing more than $20!

Dear Mr. S., Thank you for taking the time to share your feedback. We are pleased you enjoyed our Midtown location and found the room comfortable, but we are truly sorry that several key details fell short during your stay. Please accept our apologies for the lack of recognition at check-in, the missing reusable water bottle, and most importantly the cleanliness issue you encountered upon arrival. This is not acceptable and has been shared with our teams. We also regret the frustration around the absence of in-room tea/coffee facilities and the cost of room service coffee, as well as your disappointment with breakfast, check-out, and overall value. For future reference, we can send a coffee machine to the room upon request, so please don't hesitate next time you visit. Your comments are invaluable and will help us improve consistency and better deliver the experience our Diamond members expect. We hope to have the opportunity to welcome you back and restore your confidence in Sofitel New York. Sincerely, Sofitel New York Team

Customer review rating 5.0/5

Rebecca U. Solo - Confirmed reviews ALL

My room, the amenities and the staff were all delightful.

Dear Rebecca U., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Team

Customer review rating 4.0/5

Gricelda F. Families - Confirmed reviews ALL

Loved it and would go back. Wonderful service. Great lobby and restaurant. Did not give a 10 due to lack of storage space (drawers) in the room and in bathroom and $25 credit restrictions.

Dear Gricelda F., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Team

Other web-users rate our hotel

  • 1,169 reviews 9.7/10 Location
  • 1,875 reviews 6.7/10 Room
  • 1,826 reviews 7.9/10 Service
  • 25 reviews 7.5/10 WiFi
  • 827 reviews 7.5/10 Comfort
  • 479 reviews 6.8/10 Cleanliness
  • 280 reviews 6.1/10 Breakfast

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