Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 3,493 reviews

Sofitel New York - Image 1
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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be among the first to discover our newly renovated rooms

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,493 reviews

TripAdvisor Rating  4.4/5  8,009 reviews

Certificate of excellence 2025

Flawless Service and a Stay That Exceeded My High Expectations

TripAdvisor rating 5.0/5

ayebamar TripAdvisor review

I had the pleasure of staying at Sofitel New York from, and the experience was flawless from beginning to end. I was warmly welcomed upon arrival, and the check-in process was smooth and professional. The front desk team was kind and attentive, and I greatly appreciated the personalized welcome card and the recognition of my Diamond status. The two rooms I was assigned had been beautifully renovated — spacious, quiet, and perfectly prepared. Although the hotel is undergoing renovations, not a single element disrupted my stay. Everything was thoughtfully arranged, including rooms on a high, quiet floor away from any potential noise. I would like to extend my sincere thanks to Ms. Bénédicte Empereur Uhlrich, Mr. Daniel Ahn, and Mr. Dieter Schmitz for their outstanding support and professionalism. Their follow-up prior to my arrival helped ensure a tailored and seamless experience, entirely aligned with the Sofitel brand standards. Thank you again to the entire Sofitel New York team for such an exceptional stay. I wholeheartedly recommend this property.

Bonjour, ayebamar! Thank you for the amazing review! The team at Sofitel New York is delighted to hear your stay exceeded expectations and that our colleagues made such a memorable impression with their thoughtful care and attention. It’s wonderful you enjoyed the newly refurbished rooms and a seamless visit from start to finish. Your kind words mean a lot to our entire team. Merci beaucoup! A bientôt, see you soon!

Under renovation. Will be great soon I hope

TripAdvisor rating 5.0/5

Mike_hcmc Business - TripAdvisor review

Great location, pricey but it’s NY. Great and nice Frenchman at the bar. Hotel is under renovation so look forward to seeing it again soon

Bonjour, Mike_hcmc! Thank you for sharing your experience. The team at Sofitel New York is delighted you enjoyed the excellent location and your visit to our bar. We appreciate your feedback regarding the updates currently underway and look forward to welcoming you back once all enhancements are complete. Your kind words mean a lot to our entire team. Merci beaucoup! A bientôt, see you soon!

From Hazardous to Annoying

TripAdvisor rating 2.0/5

gmromans Business - TripAdvisor review

The positive: my room was a bit larger by NYC standards. The sheets are divine. The location is great. Virtually NO noise could be heard from the street. The negative (and I can’t stress these enough): First, I was placed across the hotel from the cleaning closet and a stairway. Employees speak in VERY loud voices most of the day and evening as they come and go. It’s mind-boggling that they aren’t more aware of and respectful of guests. Second, the bathroom and entry lights turn off after five minutes. (I asked for the lighting timers to be adjusted and was assured they would be but they were not). So: guests end up showering literally in the pitch-dark. There is no night light at all in the bathrooms. It’s seriously insane, and a huge safety hazard. Third, there is no “toe” rest for women in the shower to rest our feet on while shaving our legs. These rooms have all recently been remodeled and the vast majority of hotels have put these feet rests into hotel showers. So convenient for and helpful to women. The Sofitel? NO. Fourth, the clothes’ steamer - it was impossible for me to figure out how to put water into the steamer. (I travel constantly for work and have significant experience using steamers). One does NOT want to have figure out a steamer in the morning prior to a day of business meetings. When I called for help and/or an iron and ironing board, it took 25 minutes for them to accommodate. I would never stay at this hotel again, given the annoying and precarious lighting situation. It’s truly mind-boggling that the Sofitel’s legal team isn’t concerned about the lighting being automatically shut off, resulting in significant safety hazards.

Bonjour, gmromans! Thank you for sharing such detailed feedback. We truly appreciate the kind words regarding your room, our linens, and the peaceful location. As for your concerns, please know that your observations about your interactions with our team have been shared and addressed. We take great pride in offering a refreshingly personable guest experience—an authentic reprieve from the scripted, cookie-cutter norm many guests have applauded here on our TripAdvisor. Anything short of that is simply not acceptable. During our renovation, we’ve proactively communicated all impacted dates and areas on TripAdvisor, our hotel website, and all permitted third-party platforms. We also provide complimentary breakfast vouchers at a partner restaurant across the street, along with complimentary gym passes during relevant closures. Additionally, our bathroom light timers have been extended property-wide, and the shower timers now allow 30-minute non-motion increments throughout the hotel. I understand you've already spoken with our team, and we sincerely hope to welcome you back in the future for a more seamless stay—one that resonates with the excellence we strive to deliver. Merci beaucoup. A bienôt, see you soon!

Great Stay at Beautiful Hotel

TripAdvisor rating 5.0/5

Jay J Solo travel - TripAdvisor review

This was my 2nd stay at Sofitel New York and glad I chose to come back here. I read there was renovation works occurring before my stay and despite this going on, Sofitel kept the hotel running very smoothly and still have the top notch professionalism across the board. My check-in was very efficient. I arrived to hotel early around noon and rooms were not ready. As I had travelled far, they did work to get me in a room as quickly as possible. Within an hour I was able to get into a room. They assigned me a newly renovated Luxury King Room on the 15th floor. The room was nicely appointed and had the new room smell. The room was a nice cool comfortable temperature which was great considering the hot day. welcome amenity was in the room on arrival which was great. The room also comes with updated clock, phone, and a portable steam iron vs. traditional iron and board. While staying the hotel, as the restaurant was closed, I was able to order room service for breakfast. This was ordered and delivered very promptly. The food was great and presented just as if eating at restaurant. Overall I highly recommend staying here. From what I understand they are currently only assigning renovated rooms, so should be a nice and welcome update for anyone choosing to stay here. The staff are amazing and the hotel does a great job keeping the hotel very presentable and keeping public areas very clean. Personally looking forward to a stay once the renovations are completed.

Bonjour, Jay! Thank you for the amazing review! The Sofitel New York team is thrilled you enjoyed your second visit and appreciated the newly refreshed accommodations. It’s wonderful to hear our colleagues ensured a smooth arrival for you and that the welcome amenity added to your comfort. We’re pleased the in-room dining experience exceeded your expectations, and that you found the property inviting despite the ongoing updates. Your kind words mean a lot to our entire team. Merci beaucoup! A bientôt, see you soon!

Amazing stay

TripAdvisor rating 5.0/5

Katy D TripAdvisor review

We stayed at the Sofitel and it was amazing. The staff was incredible especially Jose, Natalie, Ithial, Karl and Mariposa! They went above and beyond for our family and we could not have been happier!!!! 10/10!!!!

Bonjour, katyd920! Thank you for the amazing review! The Sofitel New York team is thrilled you and your family had such a memorable stay. Our colleagues Jose, Natalie, Ithial, Karl, and Mariposa will be delighted to know they helped make your experience special. Your kind words mean a lot to our entire team. Merci beaucoup! A bientôt, see you soon!

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Other web-users rate our hotel

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