Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.1/5 3,245 reviews

Sofitel New York - Image 1
Sofitel New York - Image 2
Sofitel New York - Image 3
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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Diptyque bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,245 reviews

Customer review rating 3.5/5

Jovito S. Friends - Confirmed reviews ALL

Stayed here several times as I prefer the location of the hotel. I booked the renovated suite room and fairly satisfied. As a Diamond member, i am disappointed for the lack of acknowledgement from the hotel this time. No welcome note, no welcome amenities, nothing was done to make your loyalty to the Accor brand appreciated. Maybe its a misstep on their part and I am not the kind who will demand and complain. Service is always important for me but this time it was a bit of a letdown.

Customer review rating 3.5/5

S. J. M. L. S. Business - Confirmed reviews ALL

The hotel is in a great spot away from much of the hustle and bustle in Times Square. However, the elevator buttons and room card swiping required worked only part of the time. Similarly, the water fill station on my floor was not operating at full capacity. It's a beautiful hotel with great staff and a lovely gym set up. Sofitel could also take more care in checking which guests have status. As a Diamond member, I was neither thanked for my loyalty nor provided with the little surprise and delights that other Le Accor hotels do.

Customer review rating 5.0/5

Shanika H. Families - Confirmed reviews ALL

Booked a 2night stay to celebrate my 50th Birthday in NYC, that had to be extended for an extra two days due to a blizzard and our flight cancelled.The staff from the door to check-in and housekeeping and restaurant was top notch. Would I stay again, well of course.

Bonjour Shanika, Thank you sincerely for taking the time to share your wonderful review. We are truly honored that you chose Sofitel to celebrate your 50th birthday. Despite the unexpected blizzard, we are delighted to know that our team was able to make your stay exceptional. Your rating and gracious comments mean a great deal to us. It was a pleasure having you with us, and we look forward to welcoming you back. Merci beaucoup, Hotel Management Team

Customer review rating 2.5/5

Olusola P. Couples - Confirmed reviews ALL

Due to a city-wide outage, the hotel had no hot water or heat for over 12 hours — a serious disruption, particularly given the cold weather. My primary concern is not the outage itself, as I understand that certain circumstances are beyond the hotel's control. What I found deeply disappointing was the complete lack of proactive communication from your staff. I had to call the front desk myself to inquire whether something was wrong, and again to request an update. At no point was I (I don't know about other guests) informed of the situation or offered any acknowledgment of the inconvenience. As a guest paying over $200 per night at a luxury property, I expect a baseline level of communication and transparency — especially during a disruption of this magnitude. The Sofitel brand carries a standard of excellence, and this experience fell well short of it.

Dear Olusola P., We sincerely apologize for the loss of hot water during your stay. We were notified by New York City authorities of emergency steam work in the surrounding area Sunday March 1st which led unforeseen outage that impacted multiple businesses in the neighborhood, including our hotel. Unfortunately, this situation was entirely outside of our control. As soon as we were informed, our team worked to gather accurate updates and share only confirmed, factual information with our valued guests. We understand how frustrating and inconvenient this disruption must have been, and we truly regret the impact it had on your experience. Thank you for your understanding, and again, our sincere apologies. Sincerely, Sofitel Team

Customer review rating 2.0/5

Enrico D. C. Business - Confirmed reviews ALL

The recent renovation is purely cosmetic: under the skin pretty much nothing has changed. Looks like a cheap excuse to raise rates to crazy levels. The Sofitel NY has been my hotel of choice for decades but that will change.

Dear Enrico D. C., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Team

Other web-users rate our hotel

  • 1,181 reviews 9.7/10 Location
  • 1,882 reviews 6.5/10 Room
  • 1,813 reviews 7.9/10 Service
  • 29 reviews 6.6/10 WiFi
  • 488 reviews 6.8/10 Cleanliness
  • 406 reviews 4.8/10 Value
  • 276 reviews 6.1/10 Breakfast
  • 66 reviews 4.1/10 Wellness Area

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