Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 3,436 reviews

Sofitel New York - Image 1
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45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be among the first to discover our newly renovated rooms

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Breakfast

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,436 reviews

TripAdvisor Rating  4.4/5  8,013 reviews

Certificate of excellence 2025

Great location, amazing beds, awesome staff

TripAdvisor rating 5.0/5

cami_m07 TripAdvisor review

I had an awesome time at the Sofitel! The location is perfect, very close to Bryant Park and broadway district for those late-night shows. The room is lush and the beds are SO comfortable. My sister and I couldn't stop saying how well we slept because they were truly like sleeping on clouds. I also want to say a huge thank you to Daniel and the entire staff for making my sister's birthday so special. They went out of their way to really welcome us into their beautiful hotel and make it a trip to remember. We're looking forward to coming back and staying here again the next time we are in the city

Bonjour, cami_m07! Thank you for the amazing review! The Sofitel New York team is thrilled you and your sister had such a memorable stay, especially for her birthday. It’s wonderful to hear you loved the comfortable accommodations and our convenient location near Bryant Park and the Broadway district. Daniel and the rest of our colleagues will be delighted to know they made your visit extra special. Merci beaucoup! A bientôt, see you soon!

Customer review rating 3.0/5

Alexander P. Business - Confirmed reviews ALL

Slightly disappointed. Try and stay here for work, so someone in my firm books the room. Wasn't aware of the renovations so disappointing no breakfast, no bar, no restaurant.

Dear Alexander P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marioara Sfera

Customer review rating 5.0/5

Michelangelo B. Solo - Confirmed reviews ALL

Sofitel did not failed my expectations, eventhough they have ongoing renovations. Good customer service, all my needs are well-attended, and cheerful and accomodating members of the staff.

Dear Michelangelo B., We very much appreciate your comments regarding your stay at the Sofitel New York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marioara Sfera

Customer review rating 5.0/5

Sheldon B. Couples - Confirmed reviews ALL

We will absolutely be returning guests!!

Customer review rating 1.0/5

Michele O. Families - Confirmed reviews ALL

Stayed in a newly renovated room for 4 nights, experienced endless problems including: no bellman upon arrival at 9:00 pm - waited 15 minutes outside with no acknowledgement, had to load 4 extra large suitcases and bags on a cart by myself and roll into the lobby with no assistance; no refrigerator in room upon arrival despite prior confirmed request; room temperature was 63 degrees with blasting air condition at 9:00 pm, attempted to turn on heat with no improvement and eventually was told that there is "no heat available in the summer when AC is in use," was given a space heater and 2 blankets that appeared to be 40+ years old, absolutely beyond uncomfortable trying to sleep; no phone operable in room so required going to front desk late at night to report issues, engineer arrived and confirmed cordless phone was not working and bedside phone/charging port had been a cord unattached (front desk agent had said that cord was for another device???). Next day using the hair dryer provided in main room the fuse blew, reported to front desk - was not corrected and following morning using hair dryer again PROVIDED IN THE ROOM the fuses in the bathroom blew out and NO electricity at all in the bathroom while I was attempting to get ready for an appointment. Late that evening while my daughter was sleeping the top back panel of the armoire completely detached and crashed down, sounding like a bomb went off and waking my daughter who had to be up very early for school in the morning. Confirmed 1:00 pm late check out but when returning to room at 12:15 to finalize departure, room key did not work and required returning to front desk to reset. Furthermore, despite being an ALL Gold member I did not receive a "welcome amenity" and was informed that was only for Platinum/Diamond members which is not accurate according to the ALL benefits information. Also unable to use two "welcome drink" complimentary vouchers because no beverage options available other than room service which included excessive mandatory fees. Furthermore, despite reporting all the extensive issues to the same front desk agent he never relayed any of my problems or concerns to a manager and I had to seek out someone on my own. This level of customer service is absolutely not indicative of a luxury property and is certainly not anything that I have ever experienced in staying at multiple ALL properties.

Dear Michele O., Thank you for taking the time to tell us about your experience at the Sofitel New York. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marioara Sfera

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Other web-users rate our hotel

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