Sofitel New York 4 stars

Customer review rating (ALL Rating) 4.0/5 3,355 reviews

Sofitel New York - Image 1
Sofitel New York - Image 2
Sofitel New York - Image 3
Sofitel New York - Image 4
45 West 44th Street, 10036 New York City, United States

Description

Hotel extras

  • Step into a new stay and be the first to discover our renovated rooms, lobby, gym, and lounge

  • Known for having some of THE largest guestrooms in NYC starting at 350 sq ft / 33 sq m

  • Prime location near Bryant Park, Broadway theaters, Rockefeller Center and 5th Avenue Shopping

  • Pet friendly - please inquire about details.

  • Enjoy luxurious Balmain bath amenities in a spacious bathroom with separate tub/rain shower

Our accommodation(s)

Hotel location

Sofitel New York

45 West 44th Street
10036 New York City
United States

GPS:40.755394, -73.98144

Telephone
Fax +1 212-782-3099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Social 45 Bar & Bistro

Non contractual photo

Social 45 Bar & Bistro blends Parisian art de vivre with New York energy. Discover inventive cocktails, bold shareable plates, and French-style hospitality in a vibrant setting designed for gathering, connecting, and unwinding.

Your meetings and events

Room descriptions and layouts

12 

meeting rooms

From 1 to 190 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,355 reviews

TripAdvisor Rating  4.4/5  8,032 reviews

Certificate of excellence 2025

10/10 Would Recommend!

TripAdvisor rating 5.0/5

Soyini M TripAdvisor review

The ambiance, attention to detail, and overall service were exceptional. The hotel’s convenient midtown Manhattan location made it easy to access everything on foot, an excellent value for visitors. My room was thoughtfully designed, recently renovated, and impeccably clean. It had all the amenities I needed, and the front desk team was very accommodating with any additional requests. A special thank you to the Director of Guest Services, Shevanie, and the outstanding front office staff, Marla, Bijou, Kenia, Gilbert, and Mage, for their warmth and professionalism.

Customer review rating 4.5/5

Susan C. G. Business - Confirmed reviews ALL

I made several special requests and the staff was very accommodating. Everyone seems happier working there now.

Dear Susan C. G., Thank you for your kind words! We're so pleased to hear that our team was able to accommodate your special requests and that their positive energy came through during your stay. Creating a warm and welcoming experience is what we strive for, and your feedback truly means a lot. We hope to welcome you back again soon! Sincerely, Ben Friedman Assistant Front Office Manager

Customer review rating 5.0/5

Michelle V. G. Couples - Confirmed reviews ALL

Good location friendly staff

Dear Michelle v. G., Thank you for your kind review! We're thrilled to hear you had a great experience with us. Your feedback is truly appreciated and will be shared with our team — it's always rewarding to know our efforts made a difference. We look forward to welcoming you back again soon! Sincerely, Ben Friedman Assistant Front Office Manager

Disappointing and extremely poor customer service.

TripAdvisor rating 2.0/5

seth2930 TripAdvisor review

Sadly, I was very disappointed in my stay. First, and least important, was that while the room itself was nice (I booked a higher tier room – Luxury King Bed, High Floor, City View), there was no coffee machine. (Some posts here said there would be a Nespresso machine but I had nothing.) Honestly, I can’t remember the last time I stayed in a nice hotel and it didn’t have a coffee machine in it.) Second, I’m a Platinum Accor member – soon to be Diamond – and this hotel did absolutely nothing to acknowledge my status. I travel a lot and I’m also Diamond with Hilton and Platinum with Marriott and I *always* get some acknowledgement – whether it’s a room upgrade, a statement like “we tried to upgrade you but we couldn’t because we’re full,” or merely a simple “thanks for your loyalty” at check-in. But here – zilch. So if you have status, don’t expect anything at this hotel (see below too). Finally, the most frustrating thing was how I was treated when I arrived. I emailed the hotel a few days earlier letting them know I was arriving in the morning and asking if there was any way to get an earlier check-in. They wrote back saying they would put it on reservation but there could be no guarantee because it’s based on availability – **which I completely understand and fully accept.** I got to hotel at 9:30am – on a Tuesday by the way – and room was not ready but they said to come back around noon. Fine. But when I came back at noon, the gentleman simply said the room is still not ready - and gave me no indication as to when it would be ready when I asked. But here is where the hotel really let me down – I stayed in the lobby and for the next 2 hours, I saw **multiple** people - couples/families/business people - come in with luggage and check in and then wait in lobby for their room for maybe 10-20 minutes before they would get called and told their room was ready (and yet nothing for me)! I am guessing 10-20 different people. Finally, after seeing all this (and even talking to a few of them), at about 2pm, I went back to the front desk and asked what was up. The gentleman who I had spoken to earlier then went to the back to say he was going to “talk to his manager” and when he came back 2 mins later, he coincidentally said my room was ready. Needless to say, I was extremely unhappy – as by now it was close to 2:20pm and I had been there for nearly 5 hours waiting whereas so many other people were able to check in sooner. And again, this doesn’t even take into account that I had status – as you’d think they’d try to go above and beyond for someone who is loyal to their hotels - or the fact that I had made a request days earlier. My guess is that the hotel just assigned me to some specific room and didn’t even make the effort to find me a room that opened up earlier despite my request. (Clearly rooms were available earlier than 2:20pm.) To me, that is just awful customer service and there is no excuse for that at all. I travel a lot - especially to NYC - and I’m not sure I’ll ever stay here again. Just really disappointing.

Bonjour, Seth, Thank you for taking the time to share such detailed feedback regarding your recent stay at Sofitel New York. We're truly sorry to hear that your experience fell short of expectations, particularly as a valued Platinum member of ALL – Accor Live Limitless. Please accept our apologies for the lack of recognition upon arrival and the delay in accommodating your early check-in request. While early check-in is always subject to availability, the service and communication you described do not reflect the level of care and professionalism we aim to provide. We also appreciate your note about the in-room coffee maker. For your awareness, Nespresso machines are available upon request, and we regret that this was not communicated or offered to you during your stay. Your feedback has been shared with the appropriate teams for immediate follow-up. Additionally, our Director of Front Office will be reaching out to you directly to discuss your experience further and to ensure your concerns are addressed personally. Thank you again for your loyalty and for giving us the opportunity to improve. Merci beaucoup, Sofitel New York

Customer review rating 5.0/5

Elise H. Couples - Confirmed reviews ALL

The location of this Sofitel hotel is perfect for us. At 44th St. between 5th and 6th Avenue, only three blocks from Bryant Park, and conveniently located to both the subway and a huge Whole Foods, the location couldn’t be better. If you are traveling with your service dog or pet, you will love the fact that the hotel is pet friendly and Bryant Park being so close gives you an easy place to walk your dog. That’s a lifesaver in a city with very few green spaces.You are also only a few blocks away from the theater district, so you can absolutely walk. However, you are not anywhere near the noise emanating from Time Square. It’s just the ideal location! But, what made our stay perfect, was the care and thoughtfulness of the staff. Starting with Bijoux, at the front desk, who was so capable, thoughtful, and accommodating. To both Boris and Karl at the bell station, and of course the manager Marmarioara, they all made us feel very welcome during our 4-night stay. We were in room 2522, which is a fully renovated suite on the 25th floor. It is a corner unit, with lovely views over the city rooftops. You can see a bit of the Chrysler building. The room was very quiet, yet conveniently located to the elevator around the corner. The newly remodeled gym, Is also very nice. However, I am a big bike rider, and they only had an upright, that mimics a Pelaton. I would love to see them, add a recumbent bike, Precor would be a great choice! The beds… Since the renovation, the beds are like sleeping on a cloud. Perfect for my husband, but a little too soft for me. Bijoux stepped right up with a solution… They put a board under my side of the mattress, and all is well. We will definitely return. Next time, looking forward to the suites with Terraces located on the 24th floor.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,274 reviews 9.6/10 Location
  • 2,035 reviews 6.2/10 Room
  • 1,919 reviews 7.7/10 Service
  • 29 reviews 4.8/10 WiFi
  • 528 reviews 6.1/10 Cleanliness
  • 459 reviews 4.6/10 Food
  • 310 reviews 5.9/10 Breakfast
  • 213 reviews 5.4/10 Bar

Powered by Trustyou

Our other establishments nearby