Pullman Paris Montparnasse 4 stars

Customer review rating (ALL Rating) 4.5/5 3,386 reviews

Pullman Paris Montparnasse - Image 1
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19 Rue Commandant René Mouchotte, 75014 PARIS, France

Description

Hotel extras

  • Renovated, designer rooms with stunning views, can accommodate families

  • 5 catering options and various flavors incl. Umami Burger & Fi'lia

  • Skybar Paris rooftop bar with panoramic view

  • Very close to Montparnasse train station and easy access from the airports

  • 24-hour fitness lounge with state-of-the-art equipment

Our accommodation(s)

Hotel location

Pullman Paris Montparnasse

19 Rue Commandant René Mouchotte
75014 PARIS
France

GPS:48.8385501, 2.3203257

Telephone
Fax +33 1 44 36 44 37

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Your meetings and events

Room descriptions and layouts

44 

meeting rooms

From 1 to 489 

attendees

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  • ft / sq ft
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,386 reviews

TripAdvisor Rating  4.3/5  576 reviews

Certificate of excellence 2025

Stay away from this hotel at all costs.

TripAdvisor rating 1.0/5

Kevin L Couples - TripAdvisor review

My personal recommendation is to stay away from this hotel. My wife and I are currently in the midst of a four night stay as part of a 16 night European vacation. From the moment we checked in (or more accurately tried to) it has been an unmitigated disaster. Firstly, the hotel had no record of us in their system despite providing our name and confirmation number along with our booking confirmation from Costco. They had the same confirmation number assigned to a different person. We spent hours trying to clear up the mistake before they finally agreed to give us a room under the other person’s name. Unreal. No apologies from the staff. Nothing. Then we get to the room only to find that there were no luggage racks to open our luggage on. We asked and were told they don’t provide them and we should just open our luggage on the floor. Seriously?? When we went to take showers we found that both the shampoo and body wash containers were empty. We called the front desk and were rudely told that it would be delivered to the room. Hours later it still wasn’t. Called again and again but hours more passed and still not delivered. As we had dinner reservations and had just travelled from London and needed to shower beforehand we had to cancel our reservation. Finally 6 hours later the shampoo and body wash arrived. The room was not serviced and had no towels. Then there is the buffet breakfast. I have not seen such gross incompetence and disorganization during a hotel stay let alone in a supposedly 4 star hotel in my entire life. I could spend an hour just describing what a horrible experience this was. It goes on and on. No coffee. No juice. Empty bread, baskets. Food all over the floor. Disgusting lack of sanitary practices such as staff using their bare hands without gloves in the food. Disgusting. Feel like it was a bad joke. The fact that they seem so disinterested makes it even more disturbing. I have never left a negative hotel review in my life. I felt as though I could not allow this experience to go on documented, however. There has been no effort whatsoever made to compensate us in any way for their failures. I would strongly discourage anyone from booking a room at this on mitigated disaster of a hotel.

Disappointing Experience – Looked Great, but Fell Short

TripAdvisor rating 2.0/5

Lee S TripAdvisor review

We stayed at this hotel for four nights from Friday 25th April as part of our honeymoon. While we were initially impressed by the hotel’s appearance and check-in experience, the stay unfortunately didn’t live up to expectations. Shortly after arriving, we tried to order room service but found the in-room phone wasn’t working. We also noticed the hairdryer kept cutting out after about 20 seconds due to overheating. We reported both issues to reception and made it clear we were hungry and needed the phone to place our order. We were assured it would be dealt with as a priority – but after waiting over an hour with no follow-up, we ended up ordering food from outside the hotel. The next day, we reminded reception that both the phone and tablet still didn’t work, and that the hairdryer hadn’t been replaced. When we returned later, the phone and tablet had been fixed, but we had to chase again about the hairdryer and also requested a fan as the room was quite warm. A replacement hairdryer was eventually brought, but no fan. Later that evening, a member of staff came to check the (already working) tablet, and we asked him for a fan – he returned 20 minutes later with one, but it had no plug, just bare wires! Not exactly safe or useful. On the third day, we took the faulty fan to reception ourselves, and they finally replaced it with a proper one – but only after asking three times and spending two hot nights without it. My final and biggest disappointment was the sky bar – the Eiffel Tower views were a key reason I booked this hotel. Sadly, there was a strict dress code and minimum spend to access the bar, something that wasn’t made clear at the time of booking. As I didn’t bring formal wear and don’t drink alcohol, we couldn’t enjoy the one thing we were most looking forward to. Paris was absolutely wonderful, and we had a lovely honeymoon – but the hotel experience was frustrating and did not reflect the high cost or advertised standard. Unfortunately, I wouldn’t stay again.

Not good experiences this time

TripAdvisor rating 2.0/5

JBernerZ Couples - TripAdvisor review

Booking no.: PFGLFBCK. Not really good experience at Pullman Monparnasse this time. First, our room had an extra door connecting to another guest room, but the connecting doors were not locked at both sides by mistake. After informing personnel who promised to lock them, doors were still unlocked, so in the night 22:30pm on 17th April, a stranger guest from another room suddenly opened the door and peeked! This really scared us! The breakfast 9-10am was simply chaos, not much food left. Breakfast team seems to be very stressed, and no time to clean tables. Hotel should have implement timeslots for dinning breakfast, if there are too many guests and team cannot handle. Overall, not good, not worth for relatively expensive price.

Customer review rating 3.5/5

Ghislain G. Business - Confirmed reviews ALL

Excellent hôtel mais comme toujours la climatisation fait énormément de bruit, même réglée au minimum. Obligé de l'éteindre la nuit pour dormir mais la température de la chambre est alors trop chaude.

Good Stay

Customer review rating 4.0/5

Traveler Families - Confirmed reviews ALL

We had a great stay in Montparnasse. The room is big enough to sleep family of four and have room to move around. There were construction outside the hotel but that didn't impact our stay. The hotel is well maintained except for the recurring issue we had with the toilet. But the staff were very responsive everytime we report. Additionally, the hotel location provides a Parisian experience because it has a lot of local restaurants and shops that is accessible on foot. The location is very accessible to all the iconic landmark via metro and

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Other web-users rate our hotel

  • 1,809 reviews 9.2/10 Location
  • 2,819 reviews 8.2/10 Room
  • 4,722 reviews 9.1/10 Service
  • 28 reviews 6.5/10 WiFi
  • 1,395 reviews 9/10 Breakfast
  • 1,103 reviews 7.7/10 Comfort
  • 842 reviews 8.4/10 Cleanliness
  • 687 reviews 8.1/10 Amenities

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