Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,461 reviews

Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
Pullman Magenta Shores Resort - Image 3
Pullman Magenta Shores Resort - Image 4
1 Magenta Drive, 2261 MAGENTA, Australia

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Telephone
Fax +61 2 4352 8199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,461 reviews

TripAdvisor Rating  3.9/5  908 reviews

Bitterly disappointed

TripAdvisor rating 2.0/5

Emma S TripAdvisor review

What a disappointing stay to say the least. We came through from Sydney for my boyfriend’s birthday to play golf and stay at the resort for 1 night and we were bitterly disappointed with the lack of service and amenities. When we first got to the room, we noticed there were no bottles of water in the room, there were stains in the carpet and our basin tap in the bathroom wouldn’t close properly. The cherry on the cake was breakfast the next morning. We queued for 20 minutes before we were able to be seated and it was evident that there was a severe shortage of staff as the young lady who was seeing to people at the desk kept on disappearing to attend to tables. When we eventually were attended to, we were asked our room number and whether we had breakfast included in our stay (we very much did), as if it was too much effort to check the list of room numbers that would be coming through for breakfast. We were then told to go through and dish food whilst a table is set for us and that we could order coffee in the meantime. The food had very clearly not been replenished throughout the breakfast service and there wasn’t even any bread to toast or juice in the dispensers. We got directed to an open table where there was no cutlery and 1 chair missing. We eventually shared the booth side of the seat and had to take it upon ourselves to get up and ask for cutlery. By this point, 20 minutes had passed and we’d still not received our coffees. It was with this that we opted to just up and leave as we weren’t optimistic that we’d actually ever get our coffees. I’ve never experienced such a shocking breakfast at a resort/hotel in my life and there was a clear lack of urgency, etiquette and attention to quality. My father is a general manager of a Hilton hotel, making quality hospitality something that I am very familiar with. What was supposed to be a celebratory birthday getaway turned into a disappointing and unfulfilling trip. I will never be back and suggest that some deep investigation and introspection needs to take place with regards to staff training, attention to detail and meeting the requirements of ensuring an enjoyable stay of guests.

Customer review rating 1.0/5

Katie M. Families - Confirmed reviews ALL

Extremely Disappointing Experience at Pullman. I am writing to express my deep disappointment following my recent stay at a Pullman property. As a loyal guest who has had consistently excellent experiences with Sofitel, Novotel, and Mercure, I expected the same standards from Pullman. Unfortunately, this was the worst experience I have ever had with Accor. From the very beginning, the welcome at reception was far from welcoming. The staff member (Tito) provided a confusing explanation regarding the apartment and car park. He stated “502” but then circled “501” on the map, later explaining that he refers to the entire block as “501.” While I acknowledge that I may have misinterpreted his instructions, I believe this terminology was completely unnecessary and only created confusion. The apartments are clearly numbered (501, 502, 503, etc.), so referring to the block as “501” was irrelevant and unhelpful. As someone who manages check-ins daily, Tito should have provided clear and straightforward directions. The situation escalated when we returned after a full day to find someone parked in our designated space. We attempted to contact reception, which is advertised as being staffed until 10 pm. However, our calls went unanswered three out of the five times we rang over two nights. It wasn’t busy when I checked in around 7 pm, so there’s little excuse for the reception desk not being responsive. On the second night, our call was finally answered, but by then, the frustration was already overwhelming. This lack of professionalism, clarity, and basic service has completely soured my first Pullman experience. What should have been an enjoyable stay turned into a stressful and disappointing one. Regards Katie

Dear Katie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Reception Team

Customer review rating 4.5/5

Greg K. Couples - Confirmed reviews ALL

Always enjoy our stays at Magenta The whole place has a lovely feel about it

Dear Greg, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reception Team

Customer review rating 3.5/5

Wayne M. Business - Confirmed reviews ALL

Stayed for three nights, accommodation comfortable. During my stay it rained, considering the open nature of the resort, an umbrella in the room would have been very helpful. Townhouse heating was also odd, with lower levels much cooler than upper levels. Room service menu accessed via link in room not accurate.

Dear Wayne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Reception Team

Customer review rating 4.5/5

Nigel A. Business - Confirmed reviews ALL

Beautifully maintained resort . I attended a conference - there was only a single and quite slow coffee machine, so had to wait - a second coffee machine would have enhanced the experience

Dear , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Other web-users rate our hotel

  • 331 reviews 8.8/10 Location
  • 1,074 reviews 5.2/10 Room
  • 826 reviews 6.9/10 Service
  • 55 reviews 0.8/10 WiFi
  • 459 reviews 2.9/10 Cleanliness
  • 448 reviews 5.6/10 Food
  • 336 reviews 5.7/10 Comfort
  • 328 reviews 6.4/10 Pool

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