Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,588 reviews

Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
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1 Magenta Drive, 2261 MAGENTA, Australia

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Telephone
Fax +61 2 4352 8199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

6 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,588 reviews

TripAdvisor Rating  4.0/5  899 reviews

Good stay love this place

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

had a good night and game of golf

Dear James H., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Magenta Shores Team

Lovely Location, Poor FO Staffing

Customer review rating 1.0/5

David Business - Confirmed reviews ALL

I phoned and emailed in advance to arrange check-in and had positive communication and attentiveness leading up to our stay. However, the on-site experience was disappointing to say the least. My partner, who was checking in on our behalf, was treated poorly and left embarrassed and ashamed. Despite my prior instruction to charge everything to the linked card on my Accor account, she was asked for a “baby” Amex card and felt as though she was treated dismissively, as if she couldn't speak English or shouldn’t be checking in. The front office staff so poorly trained, arrogant, inattentive to guests, and more interested in chatting amongst themselves rather than providing proper service and a welcoming first impression. It’s particularly embarrassing let alone disappointing, as my partner also works in the hotel industry. We understand that culture, service and brand standards should be adhered to at all times. I arrived later in the evening only to discover that all charges had been made to her card + $100 authorisation without these fees being explained nor provided a receipt, no registration forms provided to be filled out, and yet keys were issued for the villa. Everything discussed in advance completely disregarded, including the arrangement Alicia made for a bottle of wine to be provided on arrival. This entire experience left my partner not only embarrassed but humiliated in front of our guest as she was questioned by your FO staff and dismissed. Our guest staying with us is the Regional General Manager of one of our suppliers. It’s unfortunate, as we previously thought of the Pullman Magenta as a lovely place. I would like to recognize Bronte, who made an effort to address our concerns and manage the situation later in the evening and provided the gesture of one piece of chocolate, though it doesn’t quite address the trouble, humiliation and embarrassment we experienced.

Dear David E., Thank you for taking the time to tell us about your experience at the Pullman Magenta Shores Resort. Please accept my apologies in regards to how you and your partner were made to feel at our resort. It is not the standard we wish to uphold. I have passed on your feedback to our Front Office Manager, Rebecca, who I believe you have spoken with regarding your concerns. Despite the negatives of your stay, I am glad to hear you had a positive experience with one of our supervisors, Bronte, and have passed this feedback on too. Again, I do apologize that your stay with us did not meet your expectations, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmilee Shipley Front Office Supervisor

Good location , falsely advertised and poor quality room.

Customer review rating 2.0/5

Stacey Couples - Confirmed reviews ALL

Studio king room was falsely advertised. Pictures on booking.com show new white rooms, floorboards, and bright room. We had a room with marks on the walls, dark, carpeted (poor old carpet), yellowed aircon unit with dust on the blades, mouldy bathroom and overall the room smelt bad and so did the bathroom. Cleaners for other rooms in the villa left their equipment and changed linen bags in walkways and at bottom of stairs which was unprofessional.

Dear Stacey T., Thank you for taking the time to tell us about your experience at the Pullman Magenta Shores Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately all of our rooms are furnished differently and the ones pictured on booking.com were of another Studio King that you weren't allocated in. I do apologise for this confusion. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have passed your feedback onto our Housekeeping Management team to follow up with the service and cleanliness of our rooms that you have noted down. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations Pullman Magenta Shores Resort

good stay

Customer review rating 4.0/5

Joan Couples - Confirmed reviews ALL

would of rated you a 9...Last breakfast girl was rude..

Dear Joan H., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. I apologise that your last breakfast was not up to standard and that the lady who served you was rude. Please know that i have passed your feedback onto our Food and Beverage Manager Lucy to follow up with her Breakfast team as this is not the service we provide here at Pullman. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Pullman Magenta Shores Resort

Excellent golf

Customer review rating 4.0/5

Tp Couples - Confirmed reviews ALL

Lovely accom and resort setting.

Dear Tom P., We very much appreciate your comments regarding your stay at the Pullman Magenta Shores Resort. It is always a pleasure to receive positive feedback regarding our accommodation and resort. We hope you enjoyed the facilities also throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasmin Selwyn Front Office Assistant Manager

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Other web-users rate our hotel

  • 285 reviews 9.1/10 Location
  • 1,009 reviews 5.2/10 Room
  • 788 reviews 7.2/10 Service
  • 65 reviews 1.2/10 WiFi
  • 416 reviews 3.2/10 Cleanliness
  • 410 reviews 5.1/10 Food
  • 324 reviews 5.1/10 Comfort
  • 208 reviews 5.8/10 Breakfast

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