Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,573 reviews

Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 75 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,573 reviews

TripAdvisor Rating  4.4/5  2,266 reviews

Certificate of excellence 2025

Amazing

TripAdvisor rating 5.0/5

Eeep14 TripAdvisor review

Very nice hotel in a beautiful area. 5min walk from the underground. Amazing view from the room and the rooftop bar. Teejay was very welcoming and friendly during our checking. The room was clean, comfortable and quite. Had a drink in the rooftop bar. Fantastic view of London and staff also friendly and welcoming. Thanks to my waiter Thierryna. I would definitely recommend and come back in this hotel. Thank you.

Dear Eeep14, Thank you so much for your amazing review and perfect rating! We’re so pleased to hear you enjoyed your stay with us, from the beautiful location and easy access to the underground, to the stunning views from your room and the rooftop bar. It’s great to know your check-in experience with Teejay was welcoming and friendly, and that Thierryna took good care of you at the bar. We’ll make sure to pass on your kind words to them both! We appreciate your recommendation and can’t wait to welcome you back to Novotel London Canary Wharf soon. Warm regards, Katerina & the team at Novotel London Canary Wharf

Customer review rating 2.0/5

Atay D. Business - Confirmed reviews ALL

Hotel was ok, but my experience with the staff was disappointing. The check in staff gave me no information at all. The 38 floor coat check/check in person was miserable and had a chip on their shoulder. I’ve cancelled all future bookings as I found this place very judgmental. Room was good, carpets need changing.

Customer review rating 3.0/5

Suat A. Business - Confirmed reviews ALL

People in the reception even don't know if they have a stamp. Besides, they didn't help us to change the description in the invoice. Toilet near the spa center is dirty. Roof top bar is good. Breakfast is good. Housekeeping is normal. There are not slippers in the rooms.

Dear Suat, Thank you for taking the time to share your feedback and for choosing to stay with us at Novotel London Canary Wharf. We’re glad to hear that you enjoyed our rooftop bar and breakfast, your kind words about those experiences are appreciated. Regarding the invoice, please note that for bookings made through third-party platforms such as Booking.com or other travel agencies, we are unfortunately limited in our ability to modify certain invoice details, including the billing address. When reservations are made directly with us, we are able to add any address the guest requires. We apologize for any inconvenience this may have caused. As for the slippers, these are included in our Executive rooms and higher categories. For other room types, like the one you booked, slippers are available free of charge upon request at reception. We appreciate your understanding. Thank you again for your feedback, both positive and constructive. It helps us improve, and we do hope to have the opportunity to welcome you back in the future for a more seamless experience. Warm regards, Katerina & the Novotel London Canary Wharf team

Customer review rating 5.0/5

Ravindra K. Families - Confirmed reviews ALL

Great staff with good location

Dear Ravindra, Thank you so much for your wonderful feedback and for choosing to stay with us at Novotel London Canary Wharf. We’re so glad to hear you enjoyed our location and the views, and it’s fantastic to know that our team left a positive impression on you. Your kind words mean a lot to us. We hope to welcome you back again very soon! Warm regards, Katerina & the Novotel London Canary Wharf team

Customer review rating 0.5/5

Thikra B. Business - Confirmed reviews ALL

One of the towels was not clean, the bed sheets and pillows are worn out that makes you feel uncomfortable.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,424 reviews 9.4/10 Location
  • 3,034 reviews 8/10 Room
  • 2,562 reviews 8.4/10 Service
  • 32 reviews 7.3/10 WiFi
  • 1,046 reviews 6/10 Cleanliness
  • 923 reviews 7.6/10 Breakfast
  • 788 reviews 7/10 Amenities
  • 300 reviews 7.5/10 Pool

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