Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,707 reviews

Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 40 

attendees

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,707 reviews

TripAdvisor Rating  4.4/5  2,201 reviews

Certificate of excellence 2025

We would not recommend this hotel

TripAdvisor rating 2.0/5

amandahY5999VM TripAdvisor review

The room was dirty under the tea making facilities. They were NOT replenished daily. No water/tissues/tea bags on day 2! The ensuite needed maintenance on the drains & tiles needed cleaning & regrouting in places. The smell & gurgling noises were awful. The TV had a fault on the screen. With the exception of a couple of staff they were miserable. The cooked breakfast used very cheap & overcooked ingredients. Fried eggs were rock solid & cheap. There were no side plates for toast & teaspoons appear to be a luxury here, as none were available!! Nothing seemed to flow at breakfast, (with ingredients placed with no semblance of order.) It is grossly understaffed & the staff weren't welcoming. (With exception of Leana.) The key fob stopped working on day 2, (so had a long haul down to reception from floor 14 to get it sorted.) This hotel has gained 2 stars from us due to the excellent & immaculate pool, gym & sauna facilities...& the couple of staff who were wonderful. The bed wasn't too bad, but the pillows were dreadful quality. Definitely not worth they rates they are charging. The lifts were dirty & had a strange smell, as did the corridors. Light fittings in the dining area are dusty & housekeeping definitely needs an overhaul

Horrible manager

TripAdvisor rating 1.0/5

Global44716811018 TripAdvisor review

Horrible place. The general Manager is a horrible man. Terrible customer service and quite a dodgy guy. Avoid like the plague.

Wonderful stay!

TripAdvisor rating 5.0/5

Raquel Cristina M TripAdvisor review

Amazing staff! Ketellin and Aline at breakfast were outstanding—despite a busy morning, they kept smiling and ensured everything was perfect. Their warm attitude and high standards made a great start to the day!

Amazing Stay with Stunning Views and Exceptional Service!

TripAdvisor rating 5.0/5

OnAir62388715897 TripAdvisor review

Amazing Stay with Stunning Views and Exceptional Service! We had a wonderful stay at Novotel, and the view from our room was simply breathtaking. From the moment we arrived, we were warmly welcomed by the professional and courteous staff at the reception. The breakfast was another highlight — a fantastic variety catering to all tastes, including great options for kids. A special thank you to TASNIYA and HANIF, who went above and beyond to make our breakfast experience enjoyable. They were incredibly friendly, attentive, and so kind to our child, which made a big difference to us. We’re so glad we chose to stay at Novotel and wouldn’t hesitate to return. Highly recommended!

Customer review rating 2.0/5

Rob C. Business - Confirmed reviews ALL

Charged too much upon check in. Tv didn't work.

Dear Rob, Thank you for choosing Novotel London Canary Wharf and for taking the time to share your feedback. We regret that we did not fully meet your expectations during your stay. Please know that our reception team is available 24/7 and always happy to assist with any issues you may encounter. We sincerely apologize for any misunderstanding regarding your payment and for the inconvenience it caused. We hope to have the opportunity to welcome you back and provide a better experience in the future. Sincerely, Katarina & the Novotel London Canary Wharf team

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Other web-users rate our hotel

  • 1,434 reviews 9.4/10 Location
  • 3,093 reviews 8.1/10 Room
  • 2,560 reviews 8.4/10 Service
  • 35 reviews 6.1/10 WiFi
  • 1,075 reviews 6.2/10 Cleanliness
  • 958 reviews 7.5/10 Breakfast
  • 306 reviews 7.3/10 Pool

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