Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,074 reviews

Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
Novotel London Canary Wharf - Image 3
Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

9 

meeting rooms

From 1 to 40 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,074 reviews

TripAdvisor Rating  4.5/5  2,059 reviews

Certificate of excellence 2024

Exceptional service at Novotel Canary Wharf

TripAdvisor rating 5.0/5

Victoria8992 TripAdvisor review

I had a wonderful stay at Novotel Canary Wharf, and I wanted to take a moment to recognise the exceptional service I received from Rado, a member of the hotel’s team. From the moment I arrived, Rado went out of his way to ensure everything was perfect. His kindness, professionalism, and helpfulness really stood out and made my stay that much better. He made check-in a breeze, went out of his way to help me get a room with a great view of the city, provided all information on the hotels’ amenities and even provided great recommendations for local attractions, which I really appreciated. It's not every day that you encounter such attentive and caring staff, and Rado truly enhanced my experience. The hotel itself is fantastic—modern, comfortable, and ideally located for a business trip with a great breakfast —but it's the outstanding service that really made it memorable. I’ll definitely be returning (I’ve just rebooked for my next business trip to London) and would highly recommend this hotel to others. Thank you again to all the staff, especially Rado, for your exceptional hospitality!

Amazing skyscraper hotel

TripAdvisor rating 5.0/5

94SimonD Couples - TripAdvisor review

Stayed for 1 night only as night away without the kids. Emailed prior to arrival notifying hotel that it was our anniversay. Prompt reply and noted that they would try and upgrade the room if available. On arrival they did upgrade to a ciyy view room on the 26th floor. The lift is lightning fast and our ears popped with the quick change of altitude! Lovely room, with great bathroom and a fancy touch button instant frost glass screen into the huge double shower. Amazing views of London City via floor to ceiling window...considering we both have a fear of heights! Breakfast is even higher...top of this skyscraper hotel, floor 39 with all around views of London. Staff will try and get you a seat with a view, which is amazing once the fear subsides. The selection and quality of food is fantastic. An excellent breakfast and happy staff. This hotel has a lovely pool in the basement and small gym. A really amazing modern hotel, with comfy room, cracking views, great food, pleasant staff and only 5 minutes walk to the jubilee line tube station.

Beautiful view

Customer review rating 4.0/5

Amy Couples - Confirmed reviews ALL

Enjoyed the experience very much was there for husbands 40th. Only reason it’s not a 10 is because we were given a free drink voucher for his birthday and we couldn’t use it on 80% of the drinks so was useless for a spirit drinker. I get champagne and things like that. But if you’re offering a free voucher to enhance someone stay and as a gift , could have made it a useful voucher.

Dear guest, Thank you for sharing your feedback and for choosing to celebrate your husband’s 40th with us! We’re delighted to hear you enjoyed the experience and the beautiful views during your stay. I appreciate your comments about the drink voucher and understand how it fell short of enhancing your celebration. Your point is well-taken, and we will review how we can make such gestures more meaningful and inclusive in the future. We’re grateful for your 8/10 rating and hope to have the pleasure of welcoming you back for an even more seamless experience next time. Warm regards, Jade B & The Novotel Canary Wharf family

Lovely hotel but room not so good

Customer review rating 1.0/5

Lisa B. Couples - Confirmed reviews ALL

Upon entering the hotel, we were really impressed, the staff were welcoming and friendly. We went up to our room and the view was phenomenal, however upon entering the shower, we were less impressed. The shower head was thick with limescale and trickled out. The carpets had alot of stain marks on them and the bed was incredibly hard, so much so we struggled to sleep well and woke with bad shoulders and backs. I would say that when I complained, the customer service was very good and what we were offered was very good. However, we were less impressed with the cooked breakfast due to it being cooked and left on the bain marie for so long. The other selections for breakfast were very good though. I have given only 1 star due to the room and bed.

Dear Lisa B., Thank you for taking the time to share your feedback. While I’m delighted to hear that you were impressed with our welcoming staff, phenomenal views, and breakfast variety, I’m truly sorry that certain aspects of your stay did not meet your expectations. I apologize for the condition of the shower, the state of the carpets, and the comfort of the bed. These are not the standards we hold ourselves to, and we are addressing your concerns with our housekeeping and maintenance teams to ensure improvements are made. Additionally, we’ll review the handling of our cooked breakfast to ensure it’s consistently fresh and enjoyable for all guests. I’m glad to hear that our customer service team responded well to your concerns, but I regret that your experience with the room left you disappointed. We truly value your feedback and hope you might consider giving us another chance in the future to provide you with the excellent stay we strive for. Warm regards, Jade B & The Novotel Canary Wharf family

Bad Customer Service !!!.

Customer review rating 0.5/5

T. W. Families - Confirmed reviews ALL

One evening I ranged the receptionist to ask for maintenance personnel to attend to the wash basin which water was not flowing away. The reply from the receptionist was ALL rooms are the same. He suggested to change room. I then asked if all rooms is the same what is the point of changing ?? He suggested I wait for maintenance personnel the following day that starts work at 9 am . I agreed. The following day the maintenance guy came and resolved the choke. The work was less than 5 minutes and it was cleared. Another occasion, I went to the reception in the evening to ask for a knife to cut fruits. I was told by a lady receptionist there isn’t any. I reasoned with her and she suggested if I insist, she suggested approaching the bar ( think is 32nd floor) and I went and managed to get it without a question asked. The attitude of these receptionists are deplorable and sickening .

Dear guest, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconveniences you encountered during your stay and for the interactions that fell short of the high standard of service we aim to provide. Your feedback regarding the reception team’s responses to your requests for maintenance assistance and a knife is concerning, and I assure you this is not reflective of the hospitality we strive to deliver. I’m pleased to hear that the maintenance issue was ultimately resolved quickly, but it’s clear that the initial handling of the situation did not meet your expectations, nor ours. Additionally, I regret that you felt let down when requesting a simple amenity and had to take additional steps to resolve the matter. We will address your comments with the team to ensure that future guest interactions are handled with greater care, attentiveness, and professionalism. Your experience is invaluable in helping us improve, and I hope we have the opportunity to restore your trust in us during a future stay. If there is anything further we can do to assist or make amends, please don’t hesitate to reach out to us directly. Warm regards, Jade B & The Novotel Canary Wharf family

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