Mercure Hotel MOA Berlin 4 stars

Customer review rating (ALL Rating) 4.6/5 258 reviews

Mercure Hotel MOA Berlin - Image 1
Mercure Hotel MOA Berlin - Image 2
Mercure Hotel MOA Berlin - Image 3
Mercure Hotel MOA Berlin - Image 4
Stephanstrasse 41, 10559 BERLIN, Germany

Description

Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal

  • 1830 sq. ft. (170 m²) fitness center

  • Connection to BER airport and ICC exhibition, via highway/ near transport

  • Certified by Sustainable Tourism / Meetings Berlin as a High Performer

Our accommodation(s)

Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559 BERLIN
Germany

GPS:52.532171, 13.344161

Telephone
Fax +49 30 394043997

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

We look forward to welcoming our guests to Moa Eat. Our restaurant is closed on Sundays as well as from 12/24-26 and on 12/31/2024. You are welcome to use the snack menu in our bar.

Your meetings and events

Room descriptions and layouts

48 

meeting rooms

From 1 to 2,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  258 reviews

TripAdvisor Rating  4.4/5  4,757 reviews

Certificate of excellence 2025

Happy stay with conditions

TripAdvisor rating 3.0/5

Prosenjit S Business - TripAdvisor review

To many rooms. Finding rooms like a maze game. Cleaning is also ok ok. Room ac also set centrally you doesn’t have any control. No nearby bus stops.

Prosenjit S, thanks for sharing your thoughts. The MOA maze effect is real in such a big house, but we’re working on making orientation easier. Cleaning and the central AC setup clearly left you only half satisfied, which we take on board. And about transport: instead of a bus stop, you’ll find the U-Bahn just 3–5 minutes away, connecting you to all the Berlin highlights. Hope to see you back for a smoother round two Ihr MOA Hotel Team

Good place to sleep

TripAdvisor rating 4.0/5

Marcin M Business - TripAdvisor review

Comfortable room and bed, nice food, close to the center, some troubles with parking (only one entrance works, don't know why), different numbers of parking and rooms floors don't help.

Thank you, Rosenfield, for sharing your experience. We're glad you found our rooms comfortable and enjoyed our food. We appreciate your feedback on the parking and are working on improving signage for easier navigation. Your MOA Hotel Team

Nice time

TripAdvisor rating 5.0/5

Benedykt J Couples - TripAdvisor review

Good location, good food, good conditions. Nice and helpfull people. Room fresh and clean. What else can i say 😀 I'll be back.

Hey Benedykt J, es freut uns riesig, dass Ihnen die Lage, das Essen und die Atmosphäre bei uns so gut gefallen haben. Frische und Sauberkeit sind uns wichtig, und es ist schön zu hören, dass Sie das so empfunden haben. Wir können es kaum erwarten, Sie wieder bei uns willkommen zu heißen! Bis bald, Ihr MOA Hotel Team 🌟

Management needs to get a grip

TripAdvisor rating 3.0/5

Johnson O Families - TripAdvisor review

While the hotel is great, the service on this trip is below standard, the superior double bedroom was small, could not contain 3 people as claimed. Tea mugs were not replaced by the housekeepers after the 1st set was taken on first day, tea and coffee not replaced, when I asked at 10am on 4th day, the reception told me to wait until between 12pm-2pm when the mini bar team comes around, I then replied that if the mini bar team had done their jobs on the 2nd and 3rd days, we wouldn't behaving this discussion. He knew I was speechless, he then sent someone afterwards. The management needs to improve and I am a regular user of this hotel.

Dear Johnson O, thank you for sharing your experience. We regret to hear about the issues you faced. Your feedback is crucial to us as we strive to improve our service. We hope to deliver a more satisfying experience on your next visit. Your MOA Hotel Team

Unwelcoming Service Overshadowed Our Stay

TripAdvisor rating 2.0/5

DayTrip20446149481 Couples - TripAdvisor review

The rooms and facilities were good, but the reception staff completely ruined the experience. Most were unfriendly, unhelpful, and acted as if guests were a burden. Simple requests were treated with irritation, and even asking for the restroom code was met with a rude response. If you value warm, welcoming service, this hotel will disappoint you

Thanks for the feedback, DayTrip20446149481. We’re glad the rooms and facilities met your expectations, but we’re truly sorry the reception experience didn’t. Your comments about staff attitude are taken seriously, and we’ll work on improving it. We hope to make your next visit smoother and more enjoyable at MOA. Your MOA Hotel-Team

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Other web-users rate our hotel

  • 1,184 reviews 9/10 Location
  • 1,471 reviews 8.2/10 Room
  • 1,043 reviews 8.5/10 Service
  • 17 reviews 5.7/10 WiFi
  • 1,134 reviews 9.3/10 Breakfast
  • 809 reviews 7.9/10 Comfort
  • 609 reviews 9/10 Cleanliness
  • 347 reviews 9/10 Vibe

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