Mercure Hotel MOA Berlin 4 stars

Customer review rating (ALL Rating) 4.6/5 261 reviews

Mercure Hotel MOA Berlin - Image 1
Mercure Hotel MOA Berlin - Image 2
Mercure Hotel MOA Berlin - Image 3
Mercure Hotel MOA Berlin - Image 4

Description

Hotel extras

  • 336 rooms and suites (some renovated in 2018)

  • 40 conference rooms (largest 2400m²) with hygiene standard & MOA safe seal

  • 1830 sq. ft. (170 m²) fitness center

  • Connection to BER airport and ICC exhibition, via highway/ near transport

  • Certified by Sustainable Tourism / Meetings Berlin as a High Performer

Our accommodation(s)

Hotel location

Mercure Hotel MOA Berlin

Stephanstrasse 41
10559 BERLIN
Germany

GPS:52.532171, 13.344161

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

We look forward to welcoming our guests to Moa Eat. Our restaurant is closed on Sundays as well as from 12/24-26 and on 12/31/2024. You are welcome to use the snack menu in our bar.

Your meetings and events

Room descriptions and layouts

48 

meeting rooms

From 1 to 2,000 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  261 reviews

TripAdvisor Rating  4.4/5  4,755 reviews

Certificate of excellence 2025

Nice time

TripAdvisor rating 5.0/5

Benedykt J Couples - TripAdvisor review

Good location, good food, good conditions. Nice and helpfull people. Room fresh and clean. What else can i say 😀 I'll be back.

Hey Benedykt J, es freut uns riesig, dass Ihnen die Lage, das Essen und die Atmosphäre bei uns so gut gefallen haben. Frische und Sauberkeit sind uns wichtig, und es ist schön zu hören, dass Sie das so empfunden haben. Wir können es kaum erwarten, Sie wieder bei uns willkommen zu heißen! Bis bald, Ihr MOA Hotel Team 🌟

Management needs to get a grip

TripAdvisor rating 3.0/5

Johnson O Families - TripAdvisor review

While the hotel is great, the service on this trip is below standard, the superior double bedroom was small, could not contain 3 people as claimed. Tea mugs were not replaced by the housekeepers after the 1st set was taken on first day, tea and coffee not replaced, when I asked at 10am on 4th day, the reception told me to wait until between 12pm-2pm when the mini bar team comes around, I then replied that if the mini bar team had done their jobs on the 2nd and 3rd days, we wouldn't behaving this discussion. He knew I was speechless, he then sent someone afterwards. The management needs to improve and I am a regular user of this hotel.

Dear Johnson O, thank you for sharing your experience. We regret to hear about the issues you faced. Your feedback is crucial to us as we strive to improve our service. We hope to deliver a more satisfying experience on your next visit. Your MOA Hotel Team

Unwelcoming Service Overshadowed Our Stay

TripAdvisor rating 2.0/5

DayTrip20446149481 Couples - TripAdvisor review

The rooms and facilities were good, but the reception staff completely ruined the experience. Most were unfriendly, unhelpful, and acted as if guests were a burden. Simple requests were treated with irritation, and even asking for the restroom code was met with a rude response. If you value warm, welcoming service, this hotel will disappoint you

Thanks for the feedback, DayTrip20446149481. We’re glad the rooms and facilities met your expectations, but we’re truly sorry the reception experience didn’t. Your comments about staff attitude are taken seriously, and we’ll work on improving it. We hope to make your next visit smoother and more enjoyable at MOA. Your MOA Hotel-Team

Pleasant quality and comfort

TripAdvisor rating 5.0/5

Shlomo T Solo travel - TripAdvisor review

The room was charming, well-kept, aesthetically pleasing and very pleasant. I really enjoyed the upgrade I requested to a room with a window facing the street and I loved the urban view from it. In the future I hope to come again and request a room like this that will make my stay very pleasant. Many thanks to the hotel staff for the excellent service!

Thanks, Shlomo, for sharing your experience. Great to hear the room, upgrade, and urban view made your stay so enjoyable. We’re happy we could make it smooth for you and look forward to welcoming you back for another pleasant stay in Berlin. Your MOA Hotel Team

Berlin suburban Hotel

TripAdvisor rating 4.0/5

thewallybee TripAdvisor review

This is a giant hotel on the outskirts of Berlin in a quiet neighborhood. It's great for large groups, and provided wonderful amenities to our group of 175 people, including conference rooms, food, and the standard comforts of a hotel. If you want to be IN THE ACTION of Berlin, pick another spot. But if you want a comfortable hotel that is easily accessible from the airport and public transit, this is a good spot. I was pleased with the experience.

Thank you, thewallybee, great to hear your group of 175 enjoyed the amenities, conference facilities, and comfort we offer. We agree the quiet location is perfect for a relaxed stay while still being well connected to public transit and the airport. Looking forward to welcoming you back to MOA Berlin Your MOA Hotel Team

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Other web-users rate our hotel

  • 1,183 reviews 9/10 Location
  • 1,486 reviews 8.3/10 Room
  • 1,039 reviews 8.5/10 Service
  • 17 reviews 6.2/10 WiFi
  • 1,139 reviews 9.3/10 Breakfast
  • 820 reviews 7.9/10 Comfort
  • 610 reviews 9/10 Cleanliness
  • 348 reviews 8.9/10 Vibe

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